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STAY AWAY from Rogers for ONLINE GAMING

CantPlayOnline
I Plan to Stick Around

I'm not biased.... but after this, when my contract ends, I will be switching to Bell Fibe internet WITHOUT a single doubt.

For the past month, my Internet went from bad ... I play mainly FIFA 13 on XBOX 360 (always had to play with lag, as if my players were stuck in mud, can't make passes, couldn't turn... couldn't do anything for three years) to completely and literally unplayable.


Reason I stayed with them for so long was because there are no options... Bell uses phone line internet, and doesn't sound great... but after hearing that they have FTTN (fiber to the node) in my area, I'll be more than glad to try their internet out.

I wanted try playing an OTP game to test out my connection (got ANOTHER new modem because the useless tech support Rogers told me so after getting THREE other modems, with the same problem)


I have a picture of having a red bar connection, but it's on my iPhone, so I'll upload that later... but take a look at this when I pinged google.com and google.ca :

http://imageshack.us/a/img690/9897/wtfping2.png

 

851ms and 231ms? Is that a sad joke? After calling them 15+ times in two weeks, they kept brushing me off saying it's a problem with the modem, that there's no problem with the area (no congestion, signal is "fine"),

At first, I told them to send a technician to check the wiring/other possiblue issues, like congestion... but they said they wouldn't do it... until today, I was raging at the tech support and they finally got someone (probably another useless technician) to check it out, just to say "everything is ok" (as always).

So for people experiencing mud lag, button delay... it is NOT EA, IT IS your ISP! Why can others play EA perfectly while some others can't? Because it's the ISP's fault... some people say that FIFA is horrible, but other online games play fine.... well, FIFA uses P2P (and many ISP's throttle P2P traffic)

If you don't believe me, Rogers FIRST denied that they throttled P2P traffic, but FINALLY admitted that they did it and "promised" to stop throttling.

 

Here, take a look:
https://www.google.ca/#sclient=psy-ab&q=rogers+online+gaming+throttling&oq=rogers+online+gaming+thro...

 

After my contract expires, I will cancel every single service with Rogers.. and that's a promise.

 

 

***edited labels***

145 REPLIES 145

Re: STAY AWAY from Rogers for ONLINE GAMING

Are  you able to double check the timing on when they do happen?
Is it every hour exactly? (or at least the same point.. EG:  4:22, 5:22, etc.

Bout a year ago, when they were starting to do some of the new back en preparations on the network for allowing the 250 speed packages and some of the stuff i am guessing for the newer 24 channel modem... this was happening to a bunch of users.

Varried from place to place, and usually took about 2 weeks, but then cleared up as the finished the upgrades.

Wondering, if something similar is going on..

Re: STAY AWAY from Rogers for ONLINE GAMING

I'll try to note the times tonight, but I don't think that it was at an exact time every hour.

During continuous use, I know that sometimes the connection would drop after 20 minutes, and sometimes it would go 1.5 hours.

 

I'll keep track of the time tonight since I'm usually doing something at home that requires continuous connection (netflix, gaming, etc).  

 

 

Re: STAY AWAY from Rogers for ONLINE GAMING

slipmp
I Plan to Stick Around

I realize that happens after 9 PM until 11 PM...

 

That must be something with Rogers that they cannot provide quality service due to high usage over Canada at this time.

 

That's horrible. That create a lot of stress to me, because the only time I can play my games is during the night.

 

I almost couldn't reply this post because of these timeouts. I am strongly thinking to change to Bell...

Re: STAY AWAY from Rogers for ONLINE GAMING

Gdkitty
Resident Expert
Resident Expert

Its not necessarily high usages over canada, etc... Potentially more localized.

I play quite often durring those times periods.. or download.. or stream.. without and issue.
So its not GLOBAL to all of rogers.

Likely.. there is some weak point in the local infrastructure which is having an issue durring the heavy load times.

 

... getting that fixed though, other than consistant call ins, etc... can take forever. 😞

 

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Any ideas what can be causing this, have had this for over 6months, can't get a good clean smooth ping, calls to support says they don't guarantee traffic from the internet.

 

Makes gaming impossible and every so often have to reset the modem when all the connections drop in the house, wired and wireless.

 

Used with wired and wireless devices. Tracert below from a wired machine to the Rogers supplied router. CISCO DPC3825

Supposedly on Hybird but I see no difference before or after I switched to Hybrid and these 1000+mS lag is just frustrating.

 

 

ping -t www.rogers.com

Pinging e6313.e12.akamaiedge.net [23.195.212.45] with 32 bytes of data:
Reply from 23.195.212.45: bytes=32 time=10ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=1062ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=1999ms TTL=58
Reply from 23.195.212.45: bytes=32 time=14ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=1007ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=16ms TTL=58
Reply from 23.195.212.45: bytes=32 time=996ms TTL=58
Reply from 23.195.212.45: bytes=32 time=11ms TTL=58
Reply from 23.195.212.45: bytes=32 time=10ms TTL=58

Ping statistics for 23.195.212.45:
Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 1999ms, Average = 397ms

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Here is a tracert

 

tracert www.rogers.com

Tracing route to e6313.e12.akamaiedge.net [23.195.212.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 8 ms 69.63.242.29
4 253 ms 11 ms 11 ms 69.63.248.18
5 13 ms 14 ms 12 ms gw02.wlfdle-ge7-1-2.mtnk.phub.net.cable.rogers.c
om [69.63.248.5]
6 13 ms 14 ms 11 ms 69.63.248.238
7 937 ms 11 ms 12 ms 69.63.252.225
8 9 ms 14 ms 18 ms a23-195-212-45.deploy.static.akamaitechnologies.
com [23.195.212.45]

Trace complete.

 

Frustrating to say the least, going to ask for a replacement modem to start, and look elsewhere, maybe Bell, if I can't get Rogers to fix this. Last tech hung up after I told him even pinging rogers gives these results, with same explanation that they can't control the traffic on the internet. BS I say.

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Somethings deffinately up..

 

I am wondering, if your getting packet loss possibly somewhere.... guessing possibly due to SIGNAL?


Are you able to post the signal levels w/ channels from in the modems config page?
Check/refresh it a number of times, every few seconds for a few mins.. just to see if there is any major change.

 

Could be something like a splitter, etc.. which is now faulty.. and its not giving a consistant signal.

 

If we can figure out if its signal, can push for a tech out to replace some stuff.

You would be suprised, the number of people who have replaces a splitter, cable.. even just tightened the connectors, and fixed a bunch of issues 🙂

 

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Thanks will do, here is something strange, reading other threads pinging the modem itself I see:

 

Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=954ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=952ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=959ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 205, Received = 205, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1977ms, Average = 156ms

 

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=954ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=952ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=959ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Ping statistics for 192.168.100.1:
Packets: Sent = 69, Received = 69, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1963ms, Average = 127ms

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Managed to get this:

 

Power Level: Signal to Noise Ratio: Channel 1: 0.4 dBmV 41.5 dB Channel 2: 0.2 dBmV 41.4 dB Channel 3: -0.1 dBmV 40.9 dB Channel 4: -0.2 dBmV 41.4 dB Channel 5: -0.6 dBmV 40.8 dB Channel 6: -0.3 dBmV 40.3 dB Channel 7: -0.4 dBmV 40.4 dB Channel 8: -0.8 dBmV

39.9 dB

 

Also tried a few other things since I saw on other threads, seeing lag pinging the modem ?!

 

Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=954ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=952ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=959ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 205, Received = 205, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1977ms, Average = 156ms

 

Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=954ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=952ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=959ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Ping statistics for 192.168.100.1:
Packets: Sent = 69, Received = 69, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1963ms, Average = 127ms
Control-C

 

 

Used to have an older Rogers Motorola cable modem and my own WIFI router without issues for years but then they upgraded me to this newer all in one modem. Could it be something like needing bridge mode and my own wifi router again? If so, any good routers as I gave mine away after the upgrade ?

 

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Tried with another wired machine hooked up to the CISCO DPC3825

 

Pings to rogers and 192.168.0.1 are same, high spike pings, so not machine related

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Here are your downstream numbers in a slightly different format,as you would see them on the modem page:

 

Channel 1:  0.4 dBmV 41.5 dB
Channel 2:  0.2 dBmV 41.4 dB
Channel 3: -0.1 dBmV 40.9 dB
Channel 4: -0.2 dBmV 41.4 dB
Channel 5: -0.6 dBmV 40.8 dB
Channel 6: -0.3 dBmV 40.3 dB
Channel 7: -0.4 dBmV 40.4 dB
Channel 8: -0.8 dBmV 39.9 dB

 

They look good.  The target is 0 dBmV so those aren't a problem.  Can you post your upstream numbers as well.  Can you also confirm that the cable that connects your 3825 to the pc is either a Cat 5e or Cat 6.  If it is a Cat 5 only please indicate that.  Also, does the cable connect the 3825 to the pc directly, or does it travel through a surge suppressor of any type, which can cause problems, or though a switch, other device or house ethernet wiring.

 

When you run the ping tests to the modem, is the pc the only device that is plugged into the modem or are there other devices connected and running either through wired or wireless connections?  If there are others, unplug the wired devices and turn off the wireless on the 3825.  Then rerun the ping test to see what turns up.

 

Edit:

 

Here is an interesting item from another board;

 

http://www.tomshardware.com/answers/id-1891732/large-ping-spikes-explanation.html

 

Have a look at the last item by landonswan.  In a nutshell, a periodic sync with dropbox was driving up the ping times.  Turn off dropbox and the ping times return to normal.  Do you have any applications running on any device which run a periodic sync or cloud sync activity and therefore occupy processor time within the modem processor.

 

Also have a look at the modem UPNP setting.  If its enabled, disable it, reboot the modem and rerun the ping test.

 

Additional thoughts:

 

If you look at the following link, you can see the ping the modem data from Andrew_FIX_IT, which is also a 3825.  His ping times are all sub-minute, so I'm wondering why there is such a difference in terms of the ping times.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/page/3/thread-...

For devices that you tested with the 3825, can you indicate what ethernet controllers are installed in those computers, and what they are actually running at in terms of interconnect rate between the 3825 and the computer.  To find that on a windows computer navigate to the following location:  Start.....Control Panel....Network and Sharing Center....Local Area Connection (on the right).  Can you indicate what the Speed is showing, which is the 3825 to computer interconnect rate.

Although you obtained similar test results with both computers, I'm wondering if there is a controller setting that is common to both computers that is causing some type of interconnect problem.  Before looking at that however, I'd like to see what happens when you test the modem with the single pc connected and UPNP disabled.

 

If you end up with the same results, I would think that there is either a network controller setting that is causing the problem or a program running in the background that is calling home for whatever reason.  If its the latter, then it might be time to load Wireshark, run a datacapture and find the periodic connection that is running.



Re: STAY AWAY from Rogers for ONLINE GAMING

Thanks for checking.

 

I've disconnected all other PC's and also turned off Wireless

Also turned UPNP from ON to OFF

CAT6 cable

Directly connected from PC to the CISCO (no surge)

Speed is 1GB 

Upstream

Power Level:
Channel 1: 48.5 dBmV
Channel 2: 48.7 dBmV
Channel 3: 48.2 dBmV
Channel 4: 0.0 dBmV

 

Reran and the ping times are lower but still slow:

 

Corresponding lag spikes match.

 

Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=566ms TTL=58
Reply from 23.195.212.45: bytes=32 time=10ms TTL=58
Reply from 23.195.212.45: bytes=32 time=10ms TTL=58
Reply from 23.195.212.45: bytes=32 time=288ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=8ms TTL=58
Reply from 23.195.212.45: bytes=32 time=281ms TTL=58
Reply from 23.195.212.45: bytes=32 time=8ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58
Reply from 23.195.212.45: bytes=32 time=9ms TTL=58

Ping statistics for 23.195.212.45:
Packets: Sent = 36, Received = 36, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 566ms, Average = 95ms

 

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=463ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=183ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=176ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Ping statistics for 192.168.100.1:
Packets: Sent = 38, Received = 38, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 463ms, Average = 58ms

 

Not sure of any app running any sync as well

 

Installed Wireshark but not sure what to look for. Ran a capture and did a "Expert Opinion" and Errors had:

 

Ethertype Bad Checksum Count of 88

Malformed DHCPv6 Bogus Length 0 Count 7

 

 

 

 

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Well tried bridge mode with the PC hooked to the port #1 and restarted PC, everything is smooth.

So looks like the CISCO acting as router, even with no wireless and just a single PC is bad, acting as a bridge and things look smooth? Think something is interferring with the CISCO acting as a router ?

 

Reply from 23.195.212.45: bytes=32 time=8ms TTL=59
Reply from 23.195.212.45: bytes=32 time=13ms TTL=59
Reply from 23.195.212.45: bytes=32 time=8ms TTL=59
Reply from 23.195.212.45: bytes=32 time=10ms TTL=59
Reply from 23.195.212.45: bytes=32 time=9ms TTL=59
Reply from 23.195.212.45: bytes=32 time=8ms TTL=59
Reply from 23.195.212.45: bytes=32 time=9ms TTL=59

Ping statistics for 23.195.212.45:
Packets: Sent = 107, Received = 107, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 18ms, Average = 9ms

 

Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.100.1:
Packets: Sent = 105, Received = 105, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

Can do more debug with your help if need be, I will turn bridge mode back off in meantime.

Any good routers I can use in bridge mode? Saw mention of ASUS but if whatever is causing the CISCO to misbehave, I hope it won't affect the new router in bridge mode similarily.

 

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Your second batch of ping tests are what I would expect to see, under 1 ms.  Looking at your upstream power levels I would say they are too high.  The limit is 51 dBmV, so for some reason they are very near the extreme upper limit.  That usually translates to a cable or connector problem of some type.  It might also include an amplifier issue if in fact you have an inline ampilfier installed.  You could check all of the RG6 cable connections and ensure that they are good and tight.  The best thing to do at this point, after checking the connections and seeing no drop in the upstream power levels is to have a chat with tech support and get a tech out to your home to determine why those levels are so high.  With those levels back to normal, I would expect to see your ping times drop, unless of course you have an application running that is chewing up the processor time on the modem. Is your external cable an underground cable or overhead from the pole?

 

Issues with game servers located in the U.S. will probably continue as these seem to be common complaint across many ISPs and online games.  You can use wireshark to look for any repeated calls to a particular IP address.  So, all you would have to do is run a data capture for a few seconds, with no appilcations running or other computers or devices connected to the modem. Run the capture for up to a minute, maximum, and then stop the capture.  Then, just scroll through the data looking for the same IP address, over and over again.  After that, you will need to determine what that address is and what it might be tied to.  Hopefully the destination of the address will make it clear as to what application if any is causing the issue.  There is also the possibility that your upstream signal levels are spiking repeatedly for some reason, which is resulting in the high ping times.  This might be happening so fast that it can't be seen in the power levels, but the ping times might be an indication of that.

 

The router issue is a good question.  The main reason that I recommend an ASUS router is because many people here on the forum use an Asus router, so if there is any question you might have about any particular model, someone here can usually provide an answer.  The principal question is whether or not you might want to buy an 802.11ac model to "future proof" your purchase.  Thats a crystal ball question and it will depend on whether or not you already have 802.11ac devices, or possibly if you might intend to buy other devices in the near future which might have 802.11ac onboard.  The Asus router models have a similar appearance for their user interface, so there is a lot of commonality in functions model to model.   If you wanted to have a look at the interface, Asus has interface simulators online that you can scroll through and have a look at.  Here is one example for the RT-AC68U: 

 

http://event.asus.com/2012/nw/dummy_ui/en/index.html

 

The interface simulation is fully funtional except for the fact that there isn't a real hardware router on the other side of it.

 

I would look at resolving the upstream power level first, then look at the ping times and then look at possibly buying a third party router when you see what the results are.  Don't spend any money unless you have to and are committed to it, but at the same time a third party router will give you better wifi performance and better functionality than a combined modem / router will provide.



Re: STAY AWAY from Rogers for ONLINE GAMING

slipmp
I Plan to Stick Around

It seems that your case is a different issue than mine.

 

I wish I have just lag spikes. Although it is annoying it does not disconnect you from the game, which is my case since I have huge amount of package loss.

 

I think that I've confirmed my problem these days. Everyday that I use my internet between 4 PM until 7 PM is great after that the package loss starts to happen.

 

As Gdkitty it could be a localized issue around my area, Although Roger's support told me there was no issues around my area at all.

 

 

What I am going to do tonight:

Use a proxy and force my tracert goes to different hops...

I will let you know guys if that works.

Re: STAY AWAY from Rogers for ONLINE GAMING

Lucklylee
I've Been Here Awhile

So i've actually had this problem as soon as i gotten the CGN3 routers. basically i couldn't connect to the servers in league at first, but there were also different problems in different games. But i have found a way to work around the league one using WTFast. i have contacted riot support and they said that the hitron modem/router was changing stuff to intel_ce_linux. This was displayed when i tried to do tracert(their server ip). Maybe there's some other modem that i can use with my(100mb)plan? plz help.

 

Re: STAY AWAY from Rogers for ONLINE GAMING

Hi @Lucklylee

 

Welcome to the CommunitySmiley Happy

 

What games are you playing? I play GTA V Online and Call of Duty on my PS4 and don't have a lot of issues.

 

I don't play Online PC games though.

 

You could put your router into bridge mode and purchase a 3rd party router. A lot of gamers do this.

 

Feel free to chime in with some suggestions Community

Re: STAY AWAY from Rogers for ONLINE GAMING

Lucklylee
I've Been Here Awhile

the problems i have with is a pc game. more specifically league and starcraft currently. by the way the hitron modem i have is a all in one so theres no point for a third party router. although it might be the modem causing the problem as wired mode does not do anything anytime

Re: STAY AWAY from Rogers for ONLINE GAMING

The intel_ce_linux thing is fine. It's what it reports when the node does show a specific name (and is ip only)

Are you able to post the tracerts here so I can take a look?

PC wise.. I doubt it's a NAT issue, usually more only effects stuff like Xbox/PS3, etc. but it's possible.
The suggestion of using your own router is that they tend to have less NAT issues than the rogers ones.
(As well as they offen have more options, better range, etc anyways. )

Re: STAY AWAY from Rogers for ONLINE GAMING

Dear Rogers ,

 

I have had so many issues with internet gaming, your device (modem/hub) are not competible with online gaming at all. Its not the SPEED , get it ? you need to update/upgrade your network devices. You need to invest in order to have stable connection for all gamers out there. If i was working in your marketing department, I would have create a 1 big promo product and call it " LAG FREE GAMING INTERNET".

 

Why are you making customers going through ADVANCE settings to setup port forwarding, static ip's, DMZ ? Why would i have to go through this pain every time. As a customer, my expectation from rogers to have solid connection with less Letency, Ping, Package lost.  I pay 83 dolars for 100mbps with 10 upload.

 

I have friend in Brazil, USA, Canada. I asked all , people leaves in the EASTERN part of Canada have issues. This is not related to user settings at all. You sell a product 100mbps with uncabple equipment to handle network traffic.  That how simple is ?

 

Older building has non updated network switches, when users are online in a peak our for older building. The network equipments in the building cannot handle multiple traffics. You need to start changing your equipments and update older buildings. Look at new condo's have less problem with older ones. So STOP blamming customer, do your work.

 

Lastly. Please train your customer support techinicians and on site technicians. They have no idea about network. Specially technician comes home, they only do simple signal check on coax cable. If signal is fine, they dont go through any other settings. Because they have no idea how network works AGAIN.

 

I will be canceling my Rogers cable after using for years. I switched many times for gaming issues, but noone takes extra miles to fix this from the root. You all know how to collect bills, but when it comes to service you really dont care about customers problems at all.

 

If you had a quality product, you wouldnt see hundreds of gaming lagging issues. And please dont reply to explain to me that you are here to help to resolve my problems. Total BS. I tried all possible solutions which i didnt need to as a customer.

 

goodluck to people who are in my position.

 

My question to all rogers ppl, WHAT HAVE YOU DONE TO IMPROVE GAMING LAGGING ISSUES recently ?

 

Re: STAY AWAY from Rogers for ONLINE GAMING

sbenninger
I Plan to Stick Around

While I agree that the Rogers supplied gateways are terrible especially if you do online gaming but blaming Rogers for all online game lag is ridiculous. In bridge mode with a decent 3rd party router gaming latencies are as good as you can expect.

 

Please remember the Internet is a very large worldwide network. Rogers does not control that network. They are only providing you the customer ACCESS to that network. Once your traffic is on the internet it is outside of Rogers control.

 

Here is an example/analogy to put it in perspective.

You are driving from Kitchener Ontario to Montreal Quebec. The street you live on is nice and quiet with little trafffic(this is the rogers network). Now you leave that street and you are on expressways and the 401(This is the internet). Now you are driving along the 401(again the INTERNET) and you get stopped in very heavy conjestion and traffic. Are you going to blame Rogers (who is only responsible for your street) for this massive slowdown? How can you? It is the INTERNET that is the problem not the ACCESS. Now you get to Montreal and you are at your desination  but service is very slow. You have been waiting in line for a long time with no answers. This is the GAME servers themselves that are slow...also a possibility for cuasing lag while gaming. Again can you blame Rogers for this. No you cant. also not in their control. 

 

If you troublshoot and find that it is the ACCESS then that is a different story. Also keep in mind that differnet ISPs have different arrangements on getting you onto the INTERNET. Some will therefore can have shorter or different paths to get to the same location thus improving gaming latency.

 

 

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