cancel
Showing results for 
Search instead for 
Did you mean: 

SMCD3GN Rebooting/Resetting - Disabling Router?

BrianD
I've Been Here Awhile

In November we upgraded our internet package and received the SMCD3GN modem/router. We previously had a DOCSIS modem/router without any problems

 

Since changing, the SMCD3GN randomly reboots/resets. This happens every few hours, no set pattern of when it seems to happen, although it is about every 2 hours. All lights except the power light go off and the unit slowly "starts up" and is usable again after 2-3 minutes.

We have called Rogers tech support and sent a technician out who stated the signal was fine. The modem/router was exchanged at that time, the problem continued.

 

We contacted Rogers again and the tech support were "stumped" and suggested we exchange the modem/router again, which we did, no change problem still here. We are now on our 4th modem/router with no change.

The only suggestion I've seen is to disable the router function and use our own router. From my understaning the process for this is to disable the wireless function, then disable the gateway function. Am I correct?

Has anyone tried this with success?

 

Thanks in advance for any suggestions !

 

 

***edited labels***

12 REPLIES 12

Re: SMCD3GN Rebooting/Resetting - Disabling Router?

dk_hung
I Plan to Stick Around

I conducted a survey  several weeks back on this topic, I can honestly say that the SMC is useless. 

Re: SMCD3GN Rebooting/Resetting - Disabling Router?

DWR
I Plan to Stick Around

You are correct dk! Why, oh why can Rogers not authorize a stand-alone modem like the SB6120?

Re: SMCD3GN Rebooting/Resetting - Disabling Router?

dk_hung
I Plan to Stick Around

My speculation is that Rogers must have signed deals with SMC to distribute the SMCD3GN gateways for x number of years.  Otherwise, how could Rogers let down so many customers without doing anything?  How could the executives not knowing about all the complaints.  BTW, I am assuming Rogers is a responsible service provider when I made the above comments. Otherwise, that simply means they just don’t care.

Re: SMCD3GN Rebooting/Resetting - Disabling Router?

paul6077
I've Been Here Awhile

I just upgraded to extreme. I wish I'd seen these posts before I did. I came here to find out how to set up a home network with the SMCD3GN. I guess I wasted my time and money. So how do I bridge this modem and reinstall my  Trendnet router?

Re: SMCD3GN Rebooting/Resetting - Disabling Router?

paul6077
I've Been Here Awhile

You're probably right about the contract; but ANY contract can be voided for non-performance. There must be a deeper reason.