cancel
Showing results for 
Search instead for 
Did you mean: 

Rogers throttling/deprioritizing World of Warcraft

Ressy
I'm a Reliable Contributor

Wow's getting deprioritized by Rogers (tracerts/pathpings are clean, all ports are open/forwarded, no p2p running on any machine for at least 30 minutes before attempting to run wow), resulting in increased latency and dc'ing in wow.

 

Assuming this issue has something to do with Rogers' change to their terms last month..

 

I also assume Rogers filters are picking wow up as p2p incorrectly (like many other ISPs did) after Blizzard changed their communication methods/packet structure so they can do a Repair on Demand feature where instead of the game crashing, wow just downloads & streams the file from the server to the user, and the user can keep playing without seeing anything wrong.

Attempting to call Tech Support results in 1 of 3 of the following:
1. "Its not our problem, its the game."  Its not.  Other users in Ontario play fine (I can play fine at home in Toronto, but I dc constantly at my sister's in Ottawa).
2. "We don't support gaming." Fine, update your website to show that you can't game on any of your packages from Rogers Lite and above.
3. "Sorry, I can't transfer you to a supervisor." Oh... REALLY???

Really getting tired of the runaround now.

So far this affects London, Waterloo, parts of Toronto, and parts of Ottawa.  There are multiple posts in the WoW Tech support forums regarding issues with Rogers & WoW.  Here's one which now recommends tunneling to avoid using Rogers hops to actually be able to play the game:

http://us.battle.net/wow/en/forum/topic/1568009046

Who can I talk to to get this fixed? 

 

Will it be fixed by Rogers, or will Rogers just update their site so that it says you can't game on it, so people will KNOW that Rogers is poor for gaming (I was already suspecting that, as I can't play & host CoD:Modern Warfare 2 on PS3 without massive latency, without ANYTHING else running - its random who hosts a game, its not like I'm deliberately hosting or anything.)

Is this even fixable, or should I as a regular Tech Support poster on the wow forums start recommending to other WoW users using Rogers to switch to an ISP that actually will listen to its users?

 

Thoughts? Comments? Anything?

 

 

***edited labels***

578 REPLIES 578

Re: Rogers throttling/deprioritizing World of Warcraft

KingNerd
I Plan to Stick Around

It honestly sounds like he gave you quite a bit of ammo to use in a complain to the CRTC.

 

  • Telecom Regulatory Policy CRTC 2009-657
  • It noted that when technical measures are used to slow down specific applications or protocols to alleviate congestion, they should only be used in exceptional circumstances, and could trigger investigation under the Telecommunications Act.
  • Consumer protection was also strengthened by mandating full disclosure of ITMPs.

Note that Rogers has already received a letter from the CRTC regarding their disclosure of ITMPs not being transparent enough. They had a deadline of yesterday to respond. I have heard/read nothing.

 

Also note that second point there, technical measures are to be used to alleviate congestion only in EXCEPTIONAL CIRCUMSTANCES and could trigger an investigation.

 

Considering that Rogers uses technical measures, especially recently, constantly and not only in exceptional circumstances, I do hope that they soon trigger an investigation. Also consider that they are not just throttling what they say they will throttle.

 

I believe I might just have to read up on Telecom Regulatory Policy CRTC 2009-657 to see where we all stand.

Re: Rogers throttling/deprioritizing World of Warcraft

EricL
I Plan to Stick Around

this is where the CRTC should just say you Rogers go back to no throttling your abusing it or fine them 50,000 a day simple as that...

Re: Rogers throttling/deprioritizing World of Warcraft

EricL
I Plan to Stick Around

And thanks i did fill out a formal complaint against Rogers an their policies that are against CRTC's own rules

Re: Rogers throttling/deprioritizing World of Warcraft

FixBattlenet
I've Been Here Awhile

I also filed a complaint with the CRTC and convinced a couple of my guildies to do the same. For anyone at rogers, here is one of the main threads which houses dissatisfied rogers customers on wow but its not the only one:

 

http://us.battle.net/wow/en/forum/topic/1965838937?page=39

 

Anyways, I created an account here just to complain. The issues now affecting all Battlenet products and games: SC2, WoW, (it will affect Diabol 3), WC1-3. There is a growing number of dissatisfied customers, and they are realizing it is their ISP (seeing as everyone else on other ISPs is fine). Many people are not bothering to complain (for every complaint expect nine other people to suffer in silence). We should spread the word on this issue throughout the rogers community.

 

I say we gather up all the people on the blizz threads (rogers customers) and bring them here to this thread, and while we are at it, post links to the CRTC so we can ALL start lobbying complaints against this awful company. I frankly cannot switch out of Rogers, so Im going to push too have this problem fixed. My cell phone is on rogers though, it wont be in a year I can promise you that, and I certainly will never purchase rogers internet services (Im a gamer).

 

This whole situation is so depressing too, when WoW was launched Rogers was the best.... Now their the worst. Im glad Rogers lost The Source, now at work I'm really gonna talk down about them.

Re: Rogers throttling/deprioritizing World of Warcraft

Darkpaw
I Plan to Stick Around

I've been running the speedtest.net checks frequently, and have been keeping records of them via screenshots and posts to Facebook (you can post the results to FB directly from speedtest.net, luckily, to prove I'm not manipulating the graphic).

 

After another week or so of gathering evidence, I'm sending a formal complaint to the CRTC and cc'ing Tony Clement on it.  I'm not holding my breath about anything coming out of it, but at least it's more than me just sitting here in silence watching the little hamster wheel spinning on youtube while I wait for it to buffer.

 

Re: Rogers throttling/deprioritizing World of Warcraft

KingNerd
I Plan to Stick Around

Make sure to mention that Skype video is also getting affected by this, which is in direct violation of Telecom Regulatory Policy CRTC 2009-657.

My wife and I Skype every evening before going to bed. She's noticed recently (about the same time that the Blizzard / WoW issues started) that my video would freeze often and for long periods.

 

http://www.crtc.gc.ca/eng/archive/2009/2009-657.htm

There's a link to Telecom Regulatory Policy CRTC 2009-657

 

Take close note of parts 125 and 126.

Re: Rogers throttling/deprioritizing World of Warcraft

Darkpaw
I Plan to Stick Around

It happens with all video.  Can't even watch a youtube video without it constantly having to stop to buffer.

Re: Rogers throttling/deprioritizing World of Warcraft

FixBattlenet
I've Been Here Awhile

Anything browser based is fine for me, its specficially wow, and all Battlenet programs. Even some steam games but only some. Its particularly bad for wow, wow DCs instantly, Ive run trace routes, (do the mods on this forum care about that?) and I can watch as Rogers drops the connection. So even though Ive done everything right and am paying for legal products Im getting the shaft.

 

Whats the work around for this? How do I set up a VPN and disguise my connection? That bypasses the broken ROgers filters. Since I cant do anything legally Ill get my data through the illegal way, hooray for social injustice.

Re: Rogers throttling/deprioritizing World of Warcraft

Darkpaw
I Plan to Stick Around

A VPN tunnel is by no means illegal, it's just against Rogers terms of service (because they can't throttle it, probably).

 

Re: Rogers throttling/deprioritizing World of Warcraft

FixBattlenet
I've Been Here Awhile

Ya how would I do that then? IN THEORY. Mabey I should just google it. Should I even bother calling Rogers and telling them their throttleing my battlenet and online gaming packets? Ask for them to make an exception? COULD they stop it in my case?

Re: Rogers throttling/deprioritizing World of Warcraft

Ressy
I'm a Reliable Contributor

We've now been waiting a month for Rogers to do ANYTHING, and its been over 3 months since this started.

 

Where's our fix?

 

Where's our update?

 

Why are you ignoring Blizzard's repeated emails?  They want this fixed for us.  Does Rogers not give a **bleep** about their customers?  If not, I'll gladly send everyone I can to Teksavvy.

Re: Rogers throttling/deprioritizing World of Warcraft

Ressy
I'm a Reliable Contributor

You've lost yet another non-heavy customer on Monday, and lost another one today..

 

Lack of updates just means we have more time to tell more of our friends about poor service with Rogers, and the amazing alternative.

Re: Rogers throttling/deprioritizing World of Warcraft

Ressy
I'm a Reliable Contributor

I was promised an update this week by Hemal..

 

We'd like that update, or do I need to keep opening online support tickets and waste your time, just like you're wasting ours?

Re: Rogers throttling/deprioritizing World of Warcraft

KingNerd
I Plan to Stick Around

World of Warcraft

Skype video chatting

Rift

 

All being affected now.

Why am I still paying for a service that isn't servicing me?

Can I get a little HELP Rogers?!

 

These are all P2P programs, right RogersReggie?

Should I contact ALL of these Software Developers and have them ALL issue patches because of ONE ISP that doesn't understand what the "SP" in "ISP" stands for?!

 

Hint: It's SERVICE PROVIDER. Meaning you're supposed to PROVIDE a SERVICE.

Re: Rogers throttling/deprioritizing World of Warcraft

KingNerd
I Plan to Stick Around

La! Dee! Da!

 

Your DPI system is too agressive. Please fix.

 

Still no help. Still no fix.

Thanks Rogers.

You make staying with you has a customer a really easy choice.

 

Re: Rogers throttling/deprioritizing World of Warcraft

The_Gecko
I've Been Here Awhile

Here's another test I've run, to add to this collection of data:

 

Currently attempting to log into Mannoroth (12.129.206.130:1119 according to Logs/connection.log) - seeing similar results as all of you, disconnection within the first few seconds to minutes after logging on.

 

However, I operate a small personal VPN out of a Dallas datacentre which I typically to protect my traffic anytime I'm on public wifi. On a hunch that Rogers shaping policies might be related to the problems, I decided to log into my VPN from my home desktop and see what happens. I am using openVPN on its default port 1194, which is included in the IANA registered port numbers list:

 

openvpn         1194/tcp   OpenVPN
openvpn 1194/udp OpenVPN

 

A quick plain-language of how the VPN works is that it establishes a connection between my computer and the VPN host. Once this happens, nearly all network traffic my system generates is encrypted (and thus cannot be inspected) and sent over this VPN connection. When received by the VPN host, it is routed out to the open internet as per usual using NAT (basically, the same technology that your home router uses). Any return traffic is likewise encrypted and sent back from the VPN host to my computer through this VPN connection.

 

You can think of it as encrypting nearly every bit of traffic my computer sends or receives, and routing it through my system in Dallas.

 

What happens when I do this, is I can log in flawlessly and stay logged in for as long as necessary without being dropped.

 

While not absolutely conclusive evidence, it is one more data point in the collection of information this thread contains.

Re: Rogers throttling/deprioritizing World of Warcraft

KingNerd
I Plan to Stick Around

@The_Gecko


VPN does, in fact, work flawlessly. I've also used this work-around to be able to continue to play my games and talk to my wife over Skype.

 

However, this is unacceptable. I should not have to connect to a VPN to be able to use my connection "normally".

 

What Rogers, I think, fails to realise that as an ISP they are just to be a "dumb pipe". They should not be torrent shaping, they should not be injecting anything into my webpages, and they definitely should not be redirecting my Server Not Found errors and making money off the advertisment.

 

Now, it's going to take CRTC intervention (HAHAHA!!) or Gov't intervention to actually get net neutrality. This however, is a fight for another time, which I believe is fast approaching.

 

Anyways, as I have pointed out a few times in this thread previously, Rogers is violating their own Network Management Policy. They say they do not throttle downloads, which is fabrication. They say they only throttle torrents, which has been proven, time and time again, in this thread. They say that (not in the exact words) that as long as your software utilizes the IANA listed port for that software, it should not be impacted by their DPI (Deep Packet Inspection) hardware and should not be affected, which again has been proven to be false.

 

This is an ongoing issue starting, from what I have gathered, between late October to mid-November and there is no resolution at all in sight. Keith McArthur (aka RogersKeith) has even acknowledged th at there is a problem. The post is from November 28th, 2010. It is now 3 months later and the problem is only becoming more and more widespread and it is not being fixed.

 

When Rogers came for the newsgroups,
I remained silent;
I did not use newsgroups.

When they sold our e-mail to Yahoo,
I did not speak out;
I had a GMail account.

When they locked up unlimited connection with a cap,
I remained silent;
I was not a heavy downloader.

Now they come for my games,
and I'm going to shout until my throat bleeds.

Re: Rogers throttling/deprioritizing World of Warcraft

The_Gecko
I've Been Here Awhile

I agree it's unacceptable.

 

However, it's further evidence to support that throttling may be occuring (which I acknowledge is basically a given at this point), and also a possible temporary workaround for anyone with access to a VPN.

Re: Rogers throttling/deprioritizing World of Warcraft

KingNerd
I Plan to Stick Around

The only problem with that, is that Rogers usually makes "temporary workarounds" into "permanent fixes".

 

So, I'm going to continue yelling at what seems like the wall until I either go blue in the face, TekSavvy gets cable into Brampton, or Rogers fixes it.

 

I have a strong feeling TekSavvy will be first.

Re: Rogers throttling/deprioritizing World of Warcraft

FixBattlenet
I've Been Here Awhile
I've also already decided to not get Rogers in the future. Im also running a WPN and other work arounds so they cant read WoW and throttle the connection. Hey look, when i run it through a VPN it works great, what are the odds... So basically this confirms it was their unlawful practices. Looks like the Rogers tech also buggered off. It's sort of an addmission there is a problem, or mabey not a problem, and that it wont be addressed. People will find out, Rogers is not for gaming. Rogers is not for gaming now or ever. You cannot do anything advanced on a rogers connection because its throttled so why buy an expensive package?

Re: Rogers throttling/deprioritizing World of Warcraft

The_Gecko
I've Been Here Awhile

Certainly is a sad state of affairs when tunneling your connection through a VPN (and all the extra routing that entails) actually improves reliability - and it isn't because of a temporarily flaky intermediary hop you're avoiding (unless you count Rogers itself as a 'flaky intermediary hop'!)