Rogers should do something like this for Internet support
I initiated a chat about Monoprice.com about an order and when starting that chat this comes up:
In order to allow us to assist you more effectively, please tell us your level of technical expertise? Technophobe - Talk to me like I don't know anything. Tech Newb - I know the basics, you'll have to explain the advanced things. Joe Tech - I am fairly technically inclined, but more as a hobby. Tech Professional - I can talk the talk and walk the walk.
Rogers shoud really do something like that. Don't EVER tell me to unplug for 30s and plug back in - I tried that 5 steps ago. I am only calling Rogers because the totally obvious stuff didn't work
Re: Rogers should do something like this for Internet support
The problem is that the majority of the people answering the phone fall under technaphobe category themselves and they only know what to tell/ask you based off prompts on their screens in front of them