I read somewhere here how Rogers will respond to posts if our peers don't have an answer. Yet I have yet to see any official response to how terrible the reservation system is and why. I've even been into the Rogers Plus store & no one knows what's going on:( OK. The system sucks but some information would be great. One more nail in the coffin of my staying with Rogers!!!!!
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Solved! Solved! Go to Solution.
I am very dissappointed with Rogers Customer Service.
#1 LTE devices were promised to launch in September (Samsung Galaxy S2) <--?
#2 No point of reservation system if my friends who lined up for 5 minutes are rubbing their iPhones on my face.
What kind of problem are you experiencing with the reservation system?
Seriously? Let's break it down: What is the point of depositing $40 to reserve a phone and then have to wait weeks while you can just walk into a store and get one? What problem, exactly, did Rogers believe it was solving for by having this system? In theory, reserving a phone, to naive little me at least, would have meant that I would be some number in line ahead of everyone else to get a phone, and wouldn't have to wait in line. don't get me wrong, I couldn't care less about being the first to get one, but if you're going to charge me a deposit, I presume that is worth something. In the meantime, I walked into a rogers plus this morning and they told me they have lots in stock, but they would not give me one now because I have one reserved and have to wait for that? Really? so you have stock on hand in various stores, but because I have one reserved i have to wait? Let me repeat: even though there is stock on hand at some stores, I have to wait because I reserved one. I think the paradox of that sentence is all you need to know about what a failure the reservation system is. Free advice to rogers: dump the system. Less customer frustration by making them just line up.
I think you all missed the point of the reservation system. You were promised eventuality of getting a phone at the place of your choice, not that you'd get it before everyone else just because you clicked something early in the morning before everyone else. The reservation system is brilliant in a sense that it diverted unrealistic activation demand last Friday. Rogers simply doesn't have enough staff and network infrastructure to cover thousands of you activating their phones within those 7 business hours period.
There's no fiasco. It worked as it was intended for people who assumed too much and gave the chance for people who worked hard to get one in person.