I was in contact with Rogers technical support today due to two problems and got the message up front on the automated system that the Rogers on Demand is down and they are working to bring it back up.
My call was actually for related issue - I haven't had the Weather Channel from the D button, and On Demand would not load - the weather channel issue had been failing for 3 days, first with data not available, now just says loading as with the on demand.
The rep on the chat had me do the whole reboot routine, did it so I would have it on record. Took a long time to authorize and load the guide fully, but finally got access to all on demand channels, only to find that the original problem was still there.
I called in again, got a nice woman quickly and she said the On Demand issue should have nothing to do with the weather channel issue. Checked signal strengths, they are off, so sending a rep out Friday.
I forgot on the chat to do what I always do which is say, can you first check signal.
As @Gdkitty always says, if things aren't loading properly, it is probably signal - it was. Plus the fact that it kept rebooting on its own about 2 hours after I tried a reboot or after the nightly download, was suggestive that I had a bad signal.
By the way, does anyone know what a good signal level is for the nextbox 3.0, up and down. I know how to check it, just can't remember what level it is.
In summary, it appears that ROD is down system wide for a while.
Thanks for sharing your findings with the Community. There has been reports of some Ontario customers experiencing issues with their On Demand service at this time. We are actively working to resolve the issue, for impacted customer in a timely manner. Thanks for your patience and understanding.
Also, if you don't mind, please keep the Community updated regarding the outcome of your service Wednesday.
To answer your question, the FDC signal should be from - 14 to + 10. The RDC signal should be + 25 to + 55 to be within operational range for the digital box.
Hope this helps!
Our service with Rogers began the day before they announced the cancellation of Shomi.
We are now in our last two weeks and could not access it tonight - I think as part of the general problem with Rogers on Demand. We received the message that there was a problem loading the catalogue.
I tried rebooting the box twice before speaking with technical support. Their advice was to reboot again and then to wait 30 minutes before trying to access Shomi, to give the catalogue an opportunity to load. We did that and received the same error message. So we abandoned the TV for this evening.
Just now, 4 hours later, I tried again, with the same result. We still cannot access Shomi, and we receive the same message about the catalogue.
I have rebooted again and will check again in the morning. This is very frustrating and unsatisfactory.
And here we go again! Last time ROD went down we didnt have it for 3 weeks. I got mildly compensated. But i hope this doesnt go on and on like the last time. Perfect timimg to. Shomi is going bye bye and everyone has been binge watching trying to get series watched. Twitter is going nuts with complaints. Oh well....can always go talk to the wife. HELP!!!!
@rexman Yes, unfortunately, I think we have been through this far too many times in the last year. We had very unpredictable ROD for about three weeks back around the second role out of Navigtr when the ROD servers had problems just as the new build rolled out - no way originally to know whether it was the ROD end, the boxes, or in some case, like mine this time, signal levels. I have had signal levels 4 times in one year requiring them to come in and do work - changed the connectors and splitters just for good measure as they were clearly coroded one time, replaced a cable to our next door neighbour underground, they had a cable hanging from the tree to the house for quite a while. She was not a happy camper when she knocked on our door to see if our tv was working properly.
I and I stay, why? I am not sure. Other than the fact that we may be moving next year, so can't be bothered to change.
Ahh, life with modern technology connected with a mix of new and old infrastructure.
@Cassia It is unfortunate that the timing hasn't been good - on one level it was good - you missed the 16 months we spent getting a stable set top box, but it is not good that you lost Shomi just after you got here, and now this.
I would be asking for some compensation if I was in your shoes, in particular if this doesn't get fixed quickly.
You may actually still be in your grace period. Hope things get better for you. I do like most of my cable and what it offers, but reliability has not been great over the last year, as you can see if you search the other forum threads on TV.
Welcome to the forum and to Rogers TV - hope your future experiences improve.