For the second time in a month one of our Rogers email accounts has been hacked. The password was strong and has of course been changed again but is there anything else a customer can do? Our computer wasn't even turned on and the problem is based on only one e-mail address so it appers to be on the server side of things.
Further is there not some way that customers could be alerted to this? Maybe a notification that the server has been compromised and to warn contacts about the message?
I have to believe that someone at Rogers was aware of the security breach before we awoke to 100's of returned messages.
Welcome to the Community @svhorner !
Sorry to hear about the email account issues.
I would suggest having an active anti virus/malware protection running at all times, as this seems to be something only affecting your email account.
The most obvious way a strong password can be stolen is by a key logger on your computer. I would suggest a complete scan.
It sounds like you are the victim of a "joe job". (Google the Wikipedia entry for this term, you'll see)
@Gdkitty is right. It is common for email addressed to be spidered much like Google indexes websites - however, the email indexes are generally compiled by spammers for spammers. The same is done with phone numbers. However, with email, the outgoing server (smtp) basically gives the sender benefit of the doubt that s/he/it is really who they claim to be. Thus, someone can easily claim to be you while sending email to other people. If you recieve hundreds of delivery notices, I *highly doubt your email has been hacked*.
Why do I doubt? Because Rogers (actually, Yahoo) will *never let you send hundreds of emails in a short amount of time*. Reputable service providers set limits to how many emails their users can send, in hopes to prevent spam botnets from proliferating on their networks 😉 So my guess is, you haven't been compromised.
Thanks for the information. My question is now what the solution can be? It happened yet again this morning. The message contains a link to mbustos.com and a second one to proformancesportsacademy.com. Both messages sent 2 minutes apart at just before 5 am EST when our computer was turned off.
Seems the virus (if it is a virus) then generates more messages appearing to come from other email addresses that were part of my wife's contacts. So for example a message came back to her as underliverable (there were 80 of these) but one person's name had been combined with another email address so it appeared that the individual had sent a mail message from an IT helpdesk.
So is there anything I can do to stop this?
Seems after reading the Joe Job information that there is not. Just bad luck to have made it to a list somewhere.
Since the last time this occurred I've actually replaced the hard drive on the computer and the account that the mail appears to be sent from is not activated on the new drive. So that makes me confident the messages are not originating from my computer. Webmail password has been changed repeatedly as this has gone on and is very secure.
Then this morning, piles of "message undeliverable" messges again. The thing is that the messges are going to people I know. It seems that they are sometimes manipulated to appear to be coming from other contacts.
If someone eles's computer was compromised and my address was within a message sent to many others, could that explain what is going on?
That they are just using your email address in it..without possibly using your account per say.
That somewhere its set up sending email via XYZ email account... but in its naming and its reply to fields, its using YOUR email address.
Any failures, replies, etc, would then go back to your email .
Thank you for your post and continuous patience. I'm curious to know if there is any forwarding enabled without your knowledge on your affected email address.
Would you please check it out by login to your webmail > Settings > Accounts > Forward, thank you.
In spite of Rogers Trying to enhance Customer Security by adding "encryption" and "Authentication", my Rogers_Yahoo email account was hacked on Tuesday , May 23, 2017 around 7pm.
A spam message as below was sent to each and every contact in my contact list.
Each and Every email from the folders were deleted. Just the empty folders were showing. I am very disappointed that Rogers Yahoo email is not safe. This should serve as a warning to all Rogers email users...
The initial support from Rogers was also disappointing as the tech. said that it was not Rogers but Yahoo that controls the email and he was not very supportive
Thank you for your post, and sharing your situation with us. I'm really sorry to hear about the experience you had with your email. This is definitely concerning and I hope we can make things better.
Were you able to get anything sorted out since your last post here?
If you require further assistance, please send us a private message at @CommunityHelp so that we can access your account to further assess the situation. Our private messaging system is explained in this blog.
Most of all these changes have been around the PoP and other connectivity from 3rd party devices and apps, at least what i can see.
Yahoo themselves, have enabled 2 step authentication on their web mail access..
But really havent seen anything on the Rogers end.
Unfortunately.. this leaves people open to getting KEYLOGED and their email broken into that way.
If your machine has a keyloger on it, it will record any keystrokes entered.
This then gives the person your email address and the password to enter in and log into your machine.