Wow have I been screwed around by Rogers. They cancelled my account without my permission, and gave my number to someone else. When I phoned and asked them why my caller id and voicemail wasn't working, they informed me of this mistake. They then told me it would take about a week to fix it. I also lost all my voicemails, which is unacceptable, as I use my phone for work and had important messages that are now gone. When my wife talked to a manager on Thursday, they said there was nothing they could do until the following Monday, and we would get a call then. Monday came around and no one called, so we called them. For all this, all they have offered is a rate plan that is no better then the one I had, even though I haven't had a phone since Thursday. Has anyone else had this problem, and if so, what did Rogers do for compensation?
Hi pconeill. Providing a great customer experience to our customers is very important to us and that’s why we read every piece of feedback given on Facebook, Twitter and these forums. We pass on the feedback internally.
Now customers have also another way of giving their feedback – by giving us their ideas. If you go on Idea Box http://Rogers.com/ideas , you can submit your ideas on service and support suggestions, Rogers.com improvements, MyAccount app and Rogers stores. We are reading every idea, passing them on internally to see if they are actionable and updating their status as we go along. We’d be happy to read your ideas.
Customer care IS NOT important to Rogers. Let me be clear. If it was a priority, this forum would not be full of posts written by people plagued with problems. Sadly, Rogers has an abysmal record of servicing their customers. This is a matter of public record - CRTC commissions, newspaper stories, etc.
They contain the damage, in part, by opening forums like this to control/channel the complaints. Most people, myself included, have phoned, emailed and, in my case, written Rogers with our concerns. Guess what? Nothing ever happens. The only reply I received was a form letter response.
I believe they read every post. Yes indeed, they read them alright. Whether they are passed on is doubtful, as nothing ever happens. You see, they have to keep an eye on things in order to exercise some control.
I think the forums in general are filled with complaints since people who are happy usually don't feel the need to take the time to post about it, they just go on with their day. I have never really had any issues with customer support with Rogers, sure a few transfers to the wrong department but as long as you have a little patience usually everything will get worked out.
I can confirm, they don't care i sent them an email and they never reply, the only time they will care is when your contract is finishing !!
Sent an email where?
Other than the CONTACT US forum...
or if you happen to have a specific persons internal email through contact with them for whatever reason (i have had a few in the past as they were dealing with an issue and sending me documents, etc)
There are no LIVE monitored emails for rogers anymore. That might be why you are not getting a reply?