Hello! I purchased the 100 minute talk plan while we are visiting family in the U.S. for the holidays. We purchase this every year so that we can call them on our drive down as the trip takes two days and they like to hear that we are okay and where we are.
We received our bill on the 23rd of December showing that we had used 28 minutes between Dec 12 and Dec 20 which seems correct. Most of the calls were made while we were travelling on the 12th and 13th.
I checked our usage online and it says we have exceeded our 100 minutes by 2 minutes. This is not possible. Our family lives in the middle of nowhere and there is no cell service except when we drive to town. We have driven into town once, used the phone twice for approximately 3 to 4 minutes. Definitely have not used 72 minutes.
I've used the MyRogers app, called Rogers, live chatted with Rogers and they can't tell us how many minutes we have used. I understand this, but find it extremely difficult to believe we used up 100 minutes. They wanted me to buy more minutes of course, but I declined because if there isn't a way to accurately determine how much time we have used, I'm not going to pay for more.
Has anyone experienced this issue before and is there a way to determine accurately how many minutes we have used?