So I’ve called into Rogers twice to cancel my Spotify add-on, and they aren’t able to remove it from my account, forcing me to pay $10/month. In the meantime, my significant other upgraded to Spotify family for a discount. But now we’re stuck paying more because Rogers can’t cancel my Spotify and I can’t bring over my music. This is very frustrating. Someone help.
This definitely sounds like something that we should look into for you. Account related issues such as this are well within our ability to resolve. I am sorry to hear that you've had such difficulty getting it cancelled.
Please PM us @CommunityHelps and I will investigate further. If you're not familiar with our PMing process, you can find instructions here.