Rogers can't activate the SIM card I bought from them on my unlocked iPhone 5 from Apple.

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I've Been Here Awhile
Posts: 2

Rogers can't activate the SIM card I bought from them on my unlocked iPhone 5 from Apple.

When they try to save the SIM number to my phone it keeps defaulting to another phone number on my family plan.  They have tried 3 different SIM numbers and none of them will work.  Consequently I have been without my phone for 5 days now with no resolution.  Not impressed!  They tell me it is a "back end" problem with their software and are working on it.

Has anyone else experienced this?

 

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Solved! Go to Solution.
I Plan to Stick Around
Posts: 91

Re: Rogers can't activate the SIM card I bought from them on my unlocked iPhone 5 from Apple.

i thought a comment on another thread might be helpful. from user sprdave:

"I thought I would offer a "heads-up". I received my I-5 finally on day 28 Friday. You will need to have the latest upgrade of ITunes so grab 10.7 I think it is ??
The "system was down " and would not allow me to log on to the business self help to activate the new I -5 SIM card that came with new phone. So I called Rogers and they said the same thing system is down and can't activate. So I put the I -5 on my desk and texted my daughter with my old I-4 and low and behold the text I was sending to my daughter popped up as an I message on my new I -5. Then more texts popped up they were texts intended for my daughters I phone with a different #.
So I phoned Rogers again and they put me through to tech support and we did a full reset on the phone and set it to my phone # instead of my daughters. Now here's the "weird" part the Technical advisor asks me if I want my new I-5 SIM card activated ?? I said I thought the system was down ? He said its not down for me here ill make your new phone work and within a minutes new I-5 was active
Now why didn't the first person that I spoke to at Rogers not just put me through to Tech instead of just saying the system is down ? Why does Rogers constantly seem to disinform customers ??
So if you get the same I get just ask for tech support
Good luck to all
Dave"

I've Been Here Awhile
Posts: 2

Re: Rogers can't activate the SIM card I bought from them on my unlocked iPhone 5 from Apple.

I called an account manager yesterday and we came up with the idea of getting a temporary new phone number on a separate account and then call forward my existing phone number to it via Rogers 1 Number.

I went to my local Rogers Wireless store and explained the situation to them.  He decided to try to activate a new SIM again (this is number 4 try, now) and surprise, surprise it worked!!

So on the 5th day of being without my phone suddenly it was working.  Hooray!!