Does anyone know where I can find a list of Rogers approved modems?
Or know if either Motorola SB6121 or Thomson DCM476 can be used?
Rogers has three main D3 gateways: the SMCD3GN, the Cisco DCP3825, and the Hitron GGN2-ROG. You MUST use a Rogers authorized modem. While some have managed to have others approved, it is not without going through a lot of hoops. Generally it is not worth the hassle. Many of us would like to see a good stand alone D3 modem authorized by Rogers bu for some unknown reason, they do care what customers actually want!
Scientific Atlanta DPC 2100 - modem only
Scientific Atlanta DPX 2100 - modem only
Motorola Surfboard 5100 - modem only
SMC 8014G - wi-fi built in
CISCO DPC2325 - wi-fi built in
SMC D3GN - wi-fi built in
CISCO DPC3825 - wi-fi built in
Hitron - wi-fi built in
All built in modem router combos does have the option to put into bridge mdoe to connect your own router to it. 🙂
I would love to be able to use the Motorola SB 6121 standalone D3 modem with Rogers... but they continue to refuse. Why? There is no reason. They claim 'network incompatibility issues' etc. however - TekSavvy, who uses the Rogers cable network for their internet services, supports the SB6121... for use on the same cable network. So how does that make sense?
There is no reason to not allow the use of a standalone D3 modem. Even if they don't provide one, they should at the very least allow the use of your own.
Keep calling tech support and attempting to get them to activate it. You may eventually get lucky - my neighbour was fortunate enough to get a tech support agent who he was able to convince to activate his. How he did so and how the rep did so we may never know, but I will never stop trying.