Rogers Text Messages Written by Small Children?

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I Plan to Stick Around
Posts: 9

Rogers Text Messages Written by Small Children?

I received the text message I've linked to below from Rogers yesterday in relation to my phone being shipped out. This is a large corporation sending these out. Wow.

 

 

***Edited Labels***

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Moderator
Moderator
Posts: 2,299

Re: Rogers Text Messages Written by Small Children?

Good afternoon @turkeyjerky ,

 

Sorry for the late reply Smiley Embarassed

 

Thank you so much for bringing this up to our attention!  

 

I agree with you, it is inappropriate to use acronyms in messages sent to our customers.

 

We thank you for your feedback and we will look into this matter.

Regards,

 

RogersMaude

 

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I Plan to Stick Around
Posts: 9

Re: Rogers Text Messages Written by Small Children?

Rogers keeps deleted the screengrab of the actual text, claiming it's because it contains my phone number and that shouldn't be posted. If they understood how texts work, they'd know that that's THEIR phone number that sent the text, NOT mine. I will follow up with a screen grab again.

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I Plan to Stick Around
Posts: 9

Re: Rogers Text Messages Written by Small Children?

Here is the text I was sent (once again) with the Rogers phone number redacted so there's no "violation". I completely understand it's embarrassing, but wow.

 

http://i.imgur.com/Fg2Odht.png

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I'm a Trusted Advisor
Posts: 32,102

Re: Rogers Text Messages Written by Small Children?

Hello @turkeyjerky

Its being removed due to the privacy of the cellphone number being used in the message. Edit the image & remove the number before posting the SS so that way it wont be removed.