If you have issues connecting, it may be a signal issue at your PVR or in your neighbourhood, preventing a return signal required for proper access: You can contact Rogers, or check the signal yourself
Re: Rogers TV Home Edition App problems Error GENERAL_FAILURE
Thank you. It does not work when in various locations so I don’t think it is related to just one location. App stopped working on my previous Nextbox, got a new one yesterday ( for other reasons) and still does not work. Not interested in using it to stream. But when it did work, it was a very practical app to use when away from home - to have access to the TV guide, and a PVR when at a cottage and away from direct cable access. This in and out of the app working and not working has been occurring for over a year. No one at Rogers has been able to help.