Just as an addition to this..
While rogers potentially could keep continue the support potentially, in the end it can become a security risk.
With the BBOS no longer being supported and updated, if there is any sort of new security risk, it will not be patched. Continuing to let an APP work, on a potentially at risk OS, could open it to vulnerabilities. Someone able to break into the app via the phone, and now unlock the house, etc.
Sorry about that, last thing I read had said it wasnt going to be supported anymore, no more updates.
But that was a while ago... I dont really keep up to date on BB stuff anymore. I'll tweek my post above.
(or i cant... appears i cant edit older posts anymore..)
Its a shame that with 2 years left, that Rogers wont keep supporting it.
But I do understand from their point of view... they are constantly updating it/adding features.. And for them to put the time and effort into a separate app (as they likely have to develop possibly each separately for each OS?), when the EoL is upcoming on it.
(and then at that time, falls under what I said in the above post)
It would seem that this also applies to Windows based phones as well. Thursday , the app worked fine , and a day later we get an error message saying “invalid username or password”
whenever we try to logon. very disappointed. I personally don’t want to go to apple or android.
Seriously thinking about leaving Rogers all together. And considering I have all my services with them, that should mean something to them. But I doubt it will....
I know how quickly the Video clips/Pictures can add up especially if you have rules set up with your Motion-Activated Cameras.
Currently, we do not have an option to bulk delete Video clips/Pictures using the App. This would have to be done via the Web Control Centre. We have not been advised if a bulk delete option will be added to the App when the Web Control Centre is officially decommissioned.
If a Video clip/Picture is of great importance to you we recommended saving it to your device and then emailing the content to yourself or save it on a computer for safe keeping. We store the content on the server for 30 days and then it is rolled over with new content so you do not have to worry about deleting it all yourself as it will be done automatically.
We will pass along your suggestion to the App Developers for a bulk delete option in the App as it makes it a lot more convenient for you to manage your recordings.
Thanks for your feedback! 😃
Smart Home Monitoring App - Unable to sign in - No error message
Yesterday all of a sudden we were unable to sign into the Smart Home Monitoring App which is installed on two android phones. There is no error message, it just spins signing in, then you can see behind it the username and password disappear (go blank) and it just comes back to the sign in screen. I have this same issue on two android (Samsung) phones. I have done and tried all the following and still the same problem:
Again, there is no error message. No invalid username or password... nothing! It just spins and instead of signing in the username and password disappear and it goes right back to the login screen with blank fields in both username and password.
I am getting a lot frustrated so any ideas or suggestions would be appreciated.
I can definitely understand your reason for concern as I use my SHM app often myself, to check on the activity and manage my sensors. It sounds like you've completed all of the usual troubleshooting steps we would normally recommend for such app issues.
By any chance, did you recently update your software on your devices and are they currently on the latest OS?