I'd like to explain why I'm creating this thread.
On September 24 2011 ( I belive it was the 24th ) a Rogers agent came to my Door advertising the Rogers Digital Trial Pack which is around $11.50 including taxes and fees every month, for 1 year.
So I went along with this promotion becuase I didn't have Cable TV / Sattelite at the time.
Anyways So I signed up and the technician came and installed everything the same day. (Excellent Service same day instalation).
Few days later I receive my new Invoice.
It's over $200+
Because I got charged for Basic Cable
Sep 24 - Oct 04 Basic Cable 11.75
Digital Services Fee 1.08
Sep 30 - Oct 04 Super Channel 2.63
Savings: Free Super Channel - 2 Mths- ends Nov -2.63
Oct 05 - Nov 04 Basic Cable 32.49
Super Channel 15.99
Savings: Free Super Channel - 2 Mths- ends Nov -15.99
Digital Services Fee 2.99
Other charges and credits
Sep 24 Digital Terminal Purchase 99.00
CRTC LPIF Fee 2.21
Total before taxes: $149.52
HST (862395381 RT0001) 19.44
Total for Cable TV: $168.96
On top of that a $49.99 Technician Installation fee.
the Digital Trial pack clearly states that there is no TECHNICIAN INSTALLATION FEE, the digital service fee / CRTC fee is included in the advertised price.
And the terminal is free.
I've called Customer Service over 20 times regarding this issue since my bill and they all say they can't do anything and file a ticket to the head office.
The head office guy call's and just tells me to call customer service.
I would really like this issue to be looked into because this is simply not fair.
It is not my fault, It was the fault of the guy who activated my Cable TV Service and made a mistake when he chose my TV Plan.
He picked Basic CAble Tv Instead of Digital Trial pack. I really don't know how you make that mistake.
But I feel that Rogers should eitehr
A) Change my plan to Digital Trial Pack and credit back to my accoutn all those extra charges
B) Terminate my service and not charge any cancellation fee's because this is clearly not my fault
Thank you for Reading this post.
wait till someone from rogers social media team contacts you on here, or if you want write a letter to the Rogers Office Of The President. You can easily find the address by doing a google search or even i think someone posted it on here too.
they will handle your complaints and theyre pretty good at it too, they like to make sure your mistakes are corrected
"LOSING YOUR OVER-THE-AIR SIGNAL DOESN'T MEAN SAYING GOODBYE TO TV."
This deal was avaliable to everyone that currently does not have CABLE TV.
The deal Expired on sept 31, I signed up on sept 24.
Got my bill October 4.