Well, I have sent 3 emails last week to firstname.lastname@example.org asking for an NHL Gamecenter Live Promotion code as I do every year since we subscribe to Super Sports Pack, and after no replies and run around from CSRs, I finally got a reply from our friend Michael in this forum:
We've been told that we will not be providing those codes this year. I will let you know if things change, but as it stands right now, it's a no-go.
Sorry to be the bearer of bad news."
So, there you go...more cheapskate tactics from a multi-billion dollar company..
The beat goes on.
When I signed up I specifically asked about the code and they said yes, it would be sent.
I saw in another thread that the codes were being readied and being sent out this week. What is the truth about this Rogers? How come more of the rep aren't informed about the actual product that is being offered???
I'm the original poster who went through **bleep** and back to get a code last year. http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...
Bell has been routinely giving this in the past but for some reason, Rogers doesn't.
I find it amusing that the webmaster put my issue at "resolved" and pointed to a post that occured a few days later saying that the problem would be looked into.
Only when I took the problem to the ombusman, did I hear from a Manager, after which I received a code 4 months later.
now that was all last year...
what happens this year??? Who knows....
ps. Sorry, RogersMichaelIT if you are still around that you have to deal with this...you're a good person and reached out to me personally last year, even though there wasn't much that you can do - very appreciated, and probably the only reason I'm still with Rogers.
Does Rogers have no idea what is happening within their own organisation? You promise a customer something, they pay for it, and you come out afterwards and "oh, that's not available". Their are laws in this country involving bait and switch that your employees should be made aware of and as a larger corporation you should already know. If anyone within Rogers would like to respond, I would be happy to hear their response. Nobody from Rogers seems to respond to direct questions once the money has been collected.
Your likely not to get a response here from a rep... as well they had no part in a particular conversation, so cant say for or against what did happen
And just for clairifications, its not a bait and switch. Bait and switch, would be "buy this product for $50... oh wait, we dont have that, but you can get this similar one for $100 instead".. bait with the cheap product, dont have it, and upsell them to another.
You are more thinking of false advertising.. of promicing a feature/price, then not sticking to that. Which there are laws for as well.
The part i am not sure on, is how much they can apply to VERBAL... most of the stuff i have read on it, mostly applies to stuff in PRINT.
But i 100% agree... its the people in the organization, the lower end CS/Sales, etc people.. the FIRST LINE with who we talk to, do not have any clue most of the time
I think most of the time, they just say what they want, just to either A) make you happy at the time B) to get you off the phone... If you dont know the answer to the question... FIND OUT... or just say I DONT HAVE THAT INFO.
In the case of this promotion.. IF the gamecenter live passes were part of it.. it should say that on their promotion info. If it DOESNT say it there.. regarless of past years, etc.. the rep SHOULD NOT be saying they are included, will come, etc.. unless they specificaly find that infomation out.