Over the last 2 week I have noticed that my rogers rocket hub speeds are failing fast. I was getting in excess of 5000 kb download and over 2000 speed up prior. Now I am lucky to see speeds at 1000 down and 23 up. I am not alone as I have read posts on other sites having these same issues. A phone call to tech support ended with being told the system is overloaded. Okay so what is Rogers doing about this? Tonight I did a speed test again and down was 592 Kbps and up 45 Kpbs. Come on folks I had dial up once. I unplugged my hub for the last three days and just got in to find these speeds.
I used Rogers site for speed test.
I used speedtest.net.
I used Bell site for speed test.
All came within a few numbers of each other.
ret4149 were you able to get this resolved? I have been experiencing the same really slow speeds over the past week or so. I am about 2kms from the tower and have an external antenna mounted 75feet in the air with a full 5 bars on the rocket hub. It has been dropping lately especially in the evenings (it is the hub as the 5 bars disappear for a minute and then reappear) and is really slow typically even below the speed you show in your speedtest (which coincidently Hamilton is my default server it tests against as well). I would like to try and get this resolved as right now I am doing a 2 month trial on the hub. Thanks for any advice.
Did you need to put an antenna on your unit? I'm 7 miles away and get 4 bars. This morning at 5 am my speeds were 4.33 Mb/s Down and 1.29 Mb/s up, just checked again at 1050 am and 2.4 Mb/s down and .57 Mb/s up. It appears as the day wears on the speeds fall off. This has got be system overload. I was told to call Tech support but I did that days ago and got hung up on and eventually told by the thrid Tech the system is overloaded. I am now recording daily speed checks and will call Tech back with my findings.
One thing I did was replace my wireless board in my desktop. Now I have an N wireless board instead of a G and the pc has never dropped a connection going on two weeks now where as before it was dropping 3 and 4 times a day.
This problem is Rogers related and it's going to be an overloaded system in my mind. I read somewhere these rocket hubs give preference to telephone signals over the internet so there may be merit to that comment.
I did need to put up an antenna as I'm at the bottom of a hill and the signal was 2 bars sometimes only 1. With the antenna it is always full bars...that is until it drops the connection. I have my desktop hardwired in to the hub so the wireless wouldn't be the issue. It actually appears that the hub is dropping the connection as there are no bars for 1-2min. I agree that for the speed it seems to be system overload as it gets worse throughout the day like you mentioned and is the worst for me anyways around 7:00-9:30pm.