Rogers Phone Finder

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I've Been Around
Posts: 1

Rogers Phone Finder

Why is it asking me to text back ALLOW... If I had my phone, I wouldnt need to use phone finder...

 

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I'm an Advisor
Posts: 842

Re: Rogers Phone Finder; Rogers Moderator please assist?

@Snowpod:

 

I believe I can figure out what you are posting about.  I assume you lost your phone, and are trying to locate it?

 

But I am not sure this is the best place in which to post about this.  This forum deals with Internet and  data-related matters.

 

On the other hand, it is not obvious either where you could best post this.

 

Can a Rogers Moderator please help out here to let us know what the best approach would be?  Or should Snowpod be calling some support number at Rogers for assistance?

 

skinorth

 

Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: Rogers Phone Finder; Rogers Moderator please assist?

Hello Snowpod,

 

The Rogers Phone finder would need to be setup prior to the device being lost for it to work.  I would suggest contacting customer service to restrict usage on the device.

 

Thanks,

 

@RogersAndrewNP

I've Been Here Awhile
Posts: 2

Re: Rogers Phone Finder; Rogers Moderator please assist?

Rogers told me to find the phone using their phone locater but failed to tell me it must be set up first.  The link on their website to find phones fails to work.  If I unsuspend the phone, would phone finder work then, for my phone is lost?

I've Been Here Awhile
Posts: 2

Re: Rogers Phone Finder; Rogers Moderator please assist?

The way I read the instructions for this to work, is as long as you've been registered with rogers online with your account information. Phone finder should work - right?
I'm a Trusted Advisor
Posts: 32,019

Re: Rogers Phone Finder; Rogers Moderator please assist?

The phone can ONLY be tracked down if the Sim card is in the phone while the phone is turned on. If someone found the phone & took the sim-card out then you are not able to track the phone.

 

"Rogers Phone Finder service is a network-based service that helps you locate a lost Rogers phone by logging in to a web portal (www.rogersphonefinder.com) using your PC, tablet or smartphone" This means they use the Sim-card to locate the phone which signal. 

 

Yes & no. You need to a be a Rogers customer with a account in order to be able to Register for the Phone finder. You need to Register everything & once you do, they send a text message to your phone. Once you reply THEN the tracker will be turned on. Seeing as you did not do this, the Phone finder will not work.


"To get started, please enter the following information. You will need to have your mobile phone with you to complete the registration process."

"your email address. The phone number should belong to your Rogers wireless account’s primary account holder.

Once your Rogers wireless phone number has been successfully registered, you will receive a verification email. Your account will be registered once you click on the link in the email to verify your account.

Once you have verified your email, you will be sent an SMS to opt-in. Simply reply to the text message with ALLOW to complete your registration. You will now be able to find the location of your mobile phone. Please have your mobile phone with you to complete registration."




https://www.rogersphonefinder.com/register.html

Resident Expert
Resident Expert
Posts: 2,612

Re: Rogers Phone Finder; Rogers Moderator please assist?

Seems pretty straight forward that you need to register for this to work.  I'm guessing Registering is what is giving rogers concent to use the agps or network based location  to transmit your location data back to them.  if u read the fine print some people would not be ok with this thus thats why its opt in.



I've Been Around
Posts: 1

Re: Rogers Phone Finder; Rogers Moderator please assist?

i'm in the same boat. didn't know about this service until now. can someone from rogers (or anyone else who knows) tell me what number the reply is going to? i figure i can then send a text from my phone number via computer saying ALLOW to activate phone finder?

I've Been Around
Posts: 1

Re: Rogers Phone Finder

It would've been nice if someone at Rogers had mentioned the service when I first signed up.  Learning about it after I lose my phone is sort of useless Smiley Sad

I'm a Trusted Advisor
Posts: 32,019

Re: Rogers Phone Finder

Hello dr_zyklon

Sad part is some reps do not want to mention it for many reasons and some reps have no idea. They need to be trained a bit better
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