I believe I can figure out what you are posting about. I assume you lost your phone, and are trying to locate it?
But I am not sure this is the best place in which to post about this. This forum deals with Internet and data-related matters.
On the other hand, it is not obvious either where you could best post this.
Can a Rogers Moderator please help out here to let us know what the best approach would be? Or should Snowpod be calling some support number at Rogers for assistance?
The Rogers Phone finder would need to be setup prior to the device being lost for it to work. I would suggest contacting customer service to restrict usage on the device.
Rogers told me to find the phone using their phone locater but failed to tell me it must be set up first. The link on their website to find phones fails to work. If I unsuspend the phone, would phone finder work then, for my phone is lost?
The phone can ONLY be tracked down if the Sim card is in the phone while the phone is turned on. If someone found the phone & took the sim-card out then you are not able to track the phone.
"Rogers Phone Finder service is a network-based service that helps you locate a lost Rogers phone by logging in to a web portal (www.rogersphonefinder.com) using your PC, tablet or smartphone" This means they use the Sim-card to locate the phone which signal.
Yes & no. You need to a be a Rogers customer with a account in order to be able to Register for the Phone finder. You need to Register everything & once you do, they send a text message to your phone. Once you reply THEN the tracker will be turned on. Seeing as you did not do this, the Phone finder will not work.
"To get started, please enter the following information. You will need to have your mobile phone with you to complete the registration process."
"your email address. The phone number should belong to your Rogers wireless account’s primary account holder.
Once your Rogers wireless phone number has been successfully registered, you will receive a verification email. Your account will be registered once you click on the link in the email to verify your account.
Once you have verified your email, you will be sent an SMS to opt-in. Simply reply to the text message with ALLOW to complete your registration. You will now be able to find the location of your mobile phone. Please have your mobile phone with you to complete registration."
Seems pretty straight forward that you need to register for this to work. I'm guessing Registering is what is giving rogers concent to use the agps or network based location to transmit your location data back to them. if u read the fine print some people would not be ok with this thus thats why its opt in.
i'm in the same boat. didn't know about this service until now. can someone from rogers (or anyone else who knows) tell me what number the reply is going to? i figure i can then send a text from my phone number via computer saying ALLOW to activate phone finder?
It would've been nice if someone at Rogers had mentioned the service when I first signed up. Learning about it after I lose my phone is sort of useless
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