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Rogers Online Protection - weird "mandatory" update message

jand_ottawa
I Plan to Stick Around

I got a popup that placed itself and remained in front of all windows until I closed it. Rather large-ish 3"x2" claiming that Rogers Online Protection is in need of a 'mandatory' update in order to continue using it, and if I did not update it now, it would update itself in 20 days. As I was working on something else and it was rather INTRUSIVE obscuring so much of my screen, I just closed it. I then went into ROP->'General Settings' and checked for updates there, but it said there is none.

 

Please confirm if that message was legit ???

 

Under Anti-Virus->Preferences, it tells me it's Version 131910001 Lic 20140512 and Engine 12.0.105.0

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Rogers Online Protection - weird "mandatory" update message

Gdkitty
Resident Expert
Resident Expert

THis is a USER to USER support forum.. if you need tech support, phone in, or try contacting a rogers rep throug FB or twitter.

All in all, there are much better virus protections out there, which tend not to have the same issues, and do a better job.



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9 REPLIES 9

Re: Rogers Online Protection - weird "mandatory" update message

RogersYves
Retired Moderator
Retired Moderator

Hello and thank you for reaching out for assistance.

 

Please see here http://www.rogers.com/web/support/internet/online-protection/267?setLanguage=en and should you need more assistance, do not hesitate to reach out to us via Twitter @RogersHelps or via Facebook at https://www.facebook.com/Rogers .

 

Sincerely,

RogersYves 

Re: Rogers Online Protection - weird "mandatory" update message

Neen
I've Been Around

So... is that a yes or a no? Is it legit or not please?

Re: Rogers Online Protection - weird "mandatory" update message

denisecanuck
I Plan to Stick Around

I've had the same thing.... so is it legit or not!!!!

Re: Rogers Online Protection - weird "mandatory" update message

scotte
I Plan to Stick Around

Sane thing here... my wife got the same thing on her Windows Vista notebook a couple weeks ago.  CRASHED the machine... unable to repair without a Vista boot disk now.

Now, I have the same "Manditory Update" message on my Windows 7 machine!

--> IS THIS LEGIT?

Re: Rogers Online Protection - weird "mandatory" update message

scotte
I Plan to Stick Around

With all of the searching I've done on this subject, I gotta say: "NO - This in NOT legit."

--> The whole lack of response from Rogers Support online is disappointing, to say the least.

Re: Rogers Online Protection - weird "mandatory" update message

Gdkitty
Resident Expert
Resident Expert

THis is a USER to USER support forum.. if you need tech support, phone in, or try contacting a rogers rep throug FB or twitter.

All in all, there are much better virus protections out there, which tend not to have the same issues, and do a better job.



View solution in original post

Re: Rogers Online Protection - weird "mandatory" update message

scotte
I Plan to Stick Around

will do - Thanks gdkitty. 🙂

 

I just got the message again today.

 

Re: Rogers Online Protection - weird "mandatory" update message

scotte
I Plan to Stick Around

Actually, I'm going to have to call Rogers again... 2nd time today.

Don't touch Twitter and don't like facebook.

Re: Rogers Online Protection - weird "mandatory" update message

Gdkitty
Resident Expert
Resident Expert

OK, was just sugesting it.. as i know a bunch of the guys are pretty good.. but is really the only way to get ahold of them 😞