Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network. Our @CommunityHelps team will be here to help as usual.
We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.
To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming
Thank you for your continued feedback and support.
Welcome to the Rogers Community Forums!
Thanks so much for posting your concerns in the Community. I know how frustrating it can be to try to game online when there are Latency issues. This can definitely ruin the entire experience.
We'd like to do some advanced diagnostic tests on your equipment and in your area to see if we can detect where the issue is occurring so we can escalate this for you. Please send a private message to @CommunityHelps so we can get started. If you're not familiar with our private messaging system, no worries Click Here.
We look forward to hearing from you!
had rogers for over a year now and my ping to any riot games specifically (league of legends and Valorant) is steadily increasing. started at a consistent low 20 ping to now sitting at over 40. Not sure why nothing has changed and my ping isnt even consistent. it goes up to above 40 then another game its in the high 20's. anyone have this issue? ive tried new routers and everything no Rogers Tech or Riot games tech has been able to help me.
edit: it is all via wired connection.