Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network. Our @CommunityHelps team will be here to help as usual.
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Thank you for your continued feedback and support.
Terrible download/upload speeds for Hitron Coda
We have been having major issues over last 3 weeks with this. Our kids are unable to play on PS4 without it lagging. We have approximately 7 devices attached to modem at once. Tried resetting and only having ps4 on modem and still have major issues....
1. Are you connecting to the modem via ethernet or wifi or both?
2. Is the PS4 connected via ethernet or wifi?
3. can you log into the modem and let me know what Software version is shown on the Status tab. That tab is displayed automatically when you log into the modem. The version should be 220.127.116.11T6 or 18.104.22.168
3. Please navigate from there to the STATUS .... DOCSIS WAN tab. Select or highlight from the start of the
Downstream Overview, all the way to the bottom right hand corner of the bottom OFDM/OFDMA Overview section, right click .... Copy. Then in a new post, right click .... Paste. The entire table should paste into a post and look like the table in the modem.
With the signal data on hand, we'll be able to see if there's a signal issue afoot.
Just to note, there has been packet loss and latency issues noted in the GTA since January, so, if you're in that area, that might be the explanation of your current problems. Rogers has been doing "something" to their network since January and won't divulge any details, so, outside of the company, no one knows what the cause of the problems are. Field techs obviously know that something is wrong but won't say anything and tech support and the moderators in the forum aren't commenting on the situation either. The situation also affects TPIA customers as well.
Welcome to the Rogers Community Forums!
Thanks so much for posting your concerns in the Community. I know how frustrating it can be to try to game online when there are Latency issues. This can definitely ruin the entire experience.
We'd like to do some advanced diagnostic tests on your equipment and in your area to see if we can detect where the issue is occurring so we can escalate this for you. Please send a private message to @CommunityHelps so we can get started. If you're not familiar with our private messaging system, no worries Click Here.
We look forward to hearing from you!
had rogers for over a year now and my ping to any riot games specifically (league of legends and Valorant) is steadily increasing. started at a consistent low 20 ping to now sitting at over 40. Not sure why nothing has changed and my ping isnt even consistent. it goes up to above 40 then another game its in the high 20's. anyone have this issue? ive tried new routers and everything no Rogers Tech or Riot games tech has been able to help me.
edit: it is all via wired connection.
I am having a connection issue with sc2, it always loses connection in the middle of the game, it often took 1 min to restore, but when it happens, it is likely that I will totally lose the connection eventually. I have this issue on both of my computers, it works fine when I apply the cellar data. Can you guys resolve this one? Thank you!
I appreciate joining this discussion; are you experiencing a similar issue with any other game besides SC2?
If we can have more details about your gaming setup and home network, it will help in figuring out the issue. Please answer the following:
To get a better understanding of the connection lost, please run a ping and traceroute to your gaming server and provide us with the results. Please check out the knowledgebase article for assistance.
I tried both wired and wifi, but both have a bad connection.
Yes, I played a small game called "The escapists 2", I can't even use any voice chat app normally such as discord.
Yes, the most time, the game lost the connection but I can still watch the videos on Youtube.
No, I am using the router rent from Rogers.
I'm in the same boat, and have been for the past 4 years. My only other option is a 25mbps DSL line from bell, in the past I would pay for Rogers as well as my Bell connection for gaming, but in order to cut costs as of recently, I've discontinued the Bell connection, and my god is it frustrating to game on Rogers, think I might just bite the bullet and get a Bell connection hooked up for gaming.
As of recently, I have gone from getting 28 ping on Valorant (Illinois servers) to 50-80 ping with a lot of rubber banding. I am on the ignite gigabit package and my computer is plugged into the modem using a Cat6 cable. My speeds (especially upload) tend to be lower than expected (4-10mbps) depending on the time of day. During the past few days I have even been getting spikes up to 400ms.
As we continue working to make your gaming & streaming experience with Rogers the BEST it can be, we've locked this thread to further posts. We're currently capturing customer issues in a new way!
If you're currently experiencing any issues with gaming or streaming; SEE THIS THREAD
Thanks for making the Community a pleasant place to be.