Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network. Our @CommunityHelps team will be here to help as usual.
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Terrible download/upload speeds for Hitron Coda
We have been having major issues over last 3 weeks with this. Our kids are unable to play on PS4 without it lagging. We have approximately 7 devices attached to modem at once. Tried resetting and only having ps4 on modem and still have major issues....
1. Are you connecting to the modem via ethernet or wifi or both?
2. Is the PS4 connected via ethernet or wifi?
3. can you log into the modem and let me know what Software version is shown on the Status tab. That tab is displayed automatically when you log into the modem. The version should be 188.8.131.52T6 or 184.108.40.206
3. Please navigate from there to the STATUS .... DOCSIS WAN tab. Select or highlight from the start of the
Downstream Overview, all the way to the bottom right hand corner of the bottom OFDM/OFDMA Overview section, right click .... Copy. Then in a new post, right click .... Paste. The entire table should paste into a post and look like the table in the modem.
With the signal data on hand, we'll be able to see if there's a signal issue afoot.
Just to note, there has been packet loss and latency issues noted in the GTA since January, so, if you're in that area, that might be the explanation of your current problems. Rogers has been doing "something" to their network since January and won't divulge any details, so, outside of the company, no one knows what the cause of the problems are. Field techs obviously know that something is wrong but won't say anything and tech support and the moderators in the forum aren't commenting on the situation either. The situation also affects TPIA customers as well.