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Rogers Online Gaming Thread

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!

607 REPLIES 607

Re: Rogers Online Gaming Thread

Phexon
I Plan to Stick Around

High jitter and reduced upload speeds for the past 24hrs. Makes gaming impossible since I'm stuttering around like I'm on dialup.

 

rogers1.png

@DatalinkIs issues like this almost always going to be on the network side of things or can a cabling/signal problem cause issues like this?

Re: Rogers Online Gaming Thread

bboris1977
I've Been Here Awhile

My upload speeds have taken a dive 3 days ago. I am on 150/15 plan and have always had around 195/15 mbps on Rogers Speed Test. As of this past Saturday, I still get 195+ on download but my upload is between 3-5 mbps, with tons of latency and ping spikes. There is a technician coming to check it out tomorrow but I have a sneaking suspicion that the issue is with the neighborhood node. Their tech guy on the phone told me there are 19 households connected to the node - does anyone have any idea if that is the norm? Anyway, I have not changed any of my cabling or equipment and my levels are all 100% ok, so I can only assume the problem is outside my house.Capture.JPG

Re: Rogers Online Gaming Thread

bboris1977
I've Been Here Awhile

So, a quick update. The technician showed up on time, diagnosed the problem as an overloaded node, verified that there were no issues in the house and said that he would fire off an email to the department responsible to either split the node or to quote him: "put some more juice in it". He also suggested that I switched my modem and get the Coda 4582 since it has better latency for gaming, so I did that yesterday.

 

Since there has been no improvement in the upload speed as of right now, I just called the tech support. They spoke to tier 2, and after a few minutes came back to tell me that there are no issues whatsoever. I told them that the download speed is still 1/3 of what it should be and he suggested that I try swapping another modem. I said that this was very unlikely to solve the problem since my levels are fine, 2 different modems exhibited the same issue, AND their own technician on the field determined that the issue was with the local node. The rep told me that: "If there was an issue with the node, we would be swamped with the calls and we are not." 

 

At this point in time, either he hung up on me, or the line got cut off. I was expecting a call back but 15 minutes after nobody called back. This is really upsetting and I am not sure what to do or where to escalate this issue. Any suggestions are welcome.

Re: Rogers Online Gaming Thread

bboris1977
I've Been Here Awhile

Anyway, a quick update. After about 3 hours on the phone last night with 2 very helpful representatives, it was finally established that there was an issue with my upload speed. The ticket was created and sent to the investigations department last night. This morning at 9:30 my upload speeds were back to normal! No official explanation has been provided yet but it seems that whatever the issue was, it has been resolved.

Re: Rogers Online Gaming Thread

HeroesEcho
I Plan to Stick Around

PUMA CHIPSET

 

Hi

I was wondering if anyone out there is also having latency/lag spike issues when playing online games. 
For me playing any of the Blizzard Entertainment games, I get this and it is simply unplayable. 

I can chat with people but that's about it. 
I checked out their forum and found that the modem might be causing this problem. 
Intel PUMA 5, 6, and 7 chipsets are notoriously causing the problem. 

Rogers however only provides modems with this chipset that I am not sure what to do but find another IPS. 

I've tried contacting the game support and they tell me to completely avoid any modems with Intel PUMA chipset. 
This problem has been ongoing since 2013 and a firmware has yet to be issued to this day... Crazy. 
Try Googling PUMA CHIPSET.

 

I need help. 
I can't play the games I want. 

Re: Rogers Online Gaming Thread

@HeroesEcho

 

1.  What modem do you have, as seen by the product sticker at the back of the modem?  It will be a black CGN3xxx or white CODA-4583.

2.  Can you log into the modem and determine what Software (firmware) version is loaded.  That is displayed on the STATUS page that is displayed when you log into the modem. 

3.  Is the modem running in Gateway mode or Bridge mode with a router behind it?  If you are using a router, what model of router is it, and, is it running the latest released firmware for the router?

4.  Are you gaming via ethernet or wifi connection to the modem or router? 



Re: Rogers Online Gaming Thread

Rogers Internet keeps disconnecting

 

Hi,

 

In the past few weeks or lets say about a month ago i been having internet problems, the signal is kinda intermitent. 

It doesnt go down like alot but i do have all this lag spikes that make me disconnect if im gaming.

 

Im not too sure whats causing this issue so would be awesome if you guy could help me trace the cause.

 

The modem i have is the CODA and the speedtests i do the speed is actually pretty good.

 

I see lots of people posting the signal strenght coming from the modem so that will be the first thing ima do, here it is:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM -5.400 13 38.605
2 849000000 256QAM -6.800 2 38.983
3 855000000 256QAM -6.900 3 38.605
4 861000000 256QAM -7.300 4 38.605
5 579000000 256QAM -4.900 5 38.983
6 585000000 256QAM -4.700 6 38.983
7 591000000 256QAM -4.600 7 38.983
8 597000000 256QAM -4.900 8 38.605
9 603000000 256QAM -5.100 9 38.983
10 609000000 256QAM -5.700 10 38.605
11 615000000 256QAM -5.800 11 38.605
12 621000000 256QAM -5.900 12 38.605
13 303000000 256QAM -2.700 1 40.366
14 639000000 256QAM -5.300 14 38.983
15 645000000 256QAM -5.200 15 38.983
16 651000000 256QAM -5.600 16 38.605
17 657000000 256QAM -5.500 17 38.983
18 663000000 256QAM -5.600 18 38.605
19 669000000 256QAM -5.800 19 37.636
20 675000000 256QAM -5.700 20 37.636
21 681000000 256QAM -5.300 21 38.605
22 687000000 256QAM -5.200 22 38.605
23 693000000 256QAM -5.400 23 38.605
24 699000000 256QAM -5.200 24 38.605
25 705000000 256QAM -4.800 25 38.605
26 711000000 256QAM -4.700 26 38.605
27 717000000 256QAM -4.700 27 38.605
28 723000000 256QAM -5.000 28 38.983
29 825000000 256QAM -6.600 29 38.983
30 831000000 256QAM -6.900 30 38.605
31 837000000 256QAM -6.600 31 38.605
32 843000000 256QAM -6.800 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -3.500000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 32.750 2 6400000
2 38596000 ATDMA - 64QAM 36.000 3 3200000
3 30596000 ATDMA - 64QAM 34.000 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

How does this look?

 

Best regards.

Re: Rogers Online Gaming Thread

Good morning @Yahikoo!

 

Welcome to our Community!

 

If you've been experiencing an intermittent Internet connection, you've come to the right place! Please PM us @CommunityHelps so we can run some tests and further assist. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: Rogers Online Gaming Thread

mobriladigo
I Plan to Stick Around

@RogersMargaret wrote:

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network. @RogersDave will be joined by @RogersKevin, Project Manager to help capture everyone’s feedback and troubleshoot any issues directly affecting your online gaming experience.  Do note that both @RogersDave and @RogersKevin  have other full time responsibilities but will try their best to assist.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!


With firmware 2.0.10.27, I can by and by say that the CODA-4582 beats Rogers' Hitron AC modem lineup. For those searching for the best gaming knowledge Rogers brings to the table, the CODA-4582 and firmware 2.0.10.27 unequivocally conveys.

Re: Rogers Online Gaming Thread

stockylobster
I Plan to Stick Around

Anyone here have issues with Playing World of Warcraft or Counter Strike?

 

Hi,

 

I seem to be getting a ton of lag spikes in games. And this all started when we have this massive about a month ago here in NB and NFLD. Games I play is World of Warcraft and CounterStrike Global Offensive.

 

I have contacted blizzard support and they got me to run some tests and they said its a Rogers issue. 

 

This is the MTR test and it shows packet losses as high as 50%:

 

MTR:
Start: Fri Oct 19 01:44:53 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.131 0.0% 10 0.4 0.9 0.4 4.1 1.0
3.|-- 24.105.30.162 0.0% 10 0.9 1.1 0.9 2.2 0.0
4.|-- 137.221.66.6 0.0% 10 1.5 1.6 1.5 1.8 0.0
5.|-- 137.221.68.72 0.0% 10 47.9 52.5 47.7 94.6 14.8
6.|-- 137.221.65.5 0.0% 10 47.7 47.8 47.7 47.9 0.0
7.|-- 137.221.69.34 0.0% 10 48.0 49.4 47.5 64.1 5.1
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 16-cgw01.ym.rmgt.net.rogers.com 0.0% 10 58.2 57.9 57.7 58.2 0.0
10.|-- 209.148.229.230 0.0% 10 65.2 66.6 63.6 70.1 2.1
11.|-- 209.148.229.246 0.0% 10 80.8 81.4 77.5 84.6 2.1
12.|-- 209.148.229.150 0.0% 10 80.5 82.4 80.5 84.3 1.2
13.|-- 69.63.254.198 0.0% 10 81.3 85.5 80.9 115.8 10.9
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:53 UTC
--------------------

MTR:
Start: Fri Oct 19 01:44:53 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.22.131 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 24.105.30.162 0.0% 10 0.8 1.1 0.8 1.9 0.0
4.|-- 137.221.66.6 0.0% 10 1.5 1.5 1.4 1.8 0.0
5.|-- 137.221.68.72 0.0% 10 47.8 51.9 47.8 82.6 10.9
6.|-- 137.221.65.5 0.0% 10 47.9 47.8 47.7 47.9 0.0
7.|-- 137.221.69.34 0.0% 10 48.3 49.3 47.6 62.1 4.5
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 16-cgw01.ym.rmgt.net.rogers.com 0.0% 10 57.9 58.0 57.7 58.3 0.0
10.|-- 209.148.229.230 0.0% 10 68.7 68.1 63.6 70.9 2.4
11.|-- 209.148.229.246 0.0% 10 83.9 80.7 77.9 84.0 2.3
12.|-- 209.148.229.150 0.0% 10 83.6 82.2 80.6 83.6 1.1
13.|-- 69.63.254.198 50.0% 10 80.8 81.1 80.8 81.4 0.0    <---------50% loss
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:53 UTC
--------------------

MTR:
Start: Fri Oct 19 01:44:55 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.23.130 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- 24.105.62.150 0.0% 10 2.3 1.2 0.8 2.3 0.5
4.|-- 137.221.66.14 0.0% 10 2.2 2.1 2.0 2.2 0.0
5.|-- 137.221.69.72 0.0% 10 2.4 7.0 1.8 52.3 15.9
6.|-- 137.221.69.34 0.0% 10 1.4 1.4 1.2 1.6 0.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- 46-cgw01.ym.rmgt.net.rogers.com 0.0% 10 12.2 12.2 12.0 12.5 0.0
9.|-- 209.148.229.230 0.0% 10 22.0 19.9 16.7 22.9 2.1
10.|-- 209.148.233.114 0.0% 10 37.6 35.8 32.4 38.9 2.2
11.|-- 209.148.229.150 0.0% 10 37.3 35.9 34.1 37.7 1.2
12.|-- 69.63.254.198 10.0% 10 34.6 35.2 34.6 35.5 0.0    <----10% loss
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:55 UTC
--------------------

MTR:
Start: Fri Oct 19 01:44:58 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 0.6 0.7 0.5 0.9 0.0
3.|-- 24.105.62.150 0.0% 10 1.0 1.3 0.9 2.3 0.3
4.|-- 137.221.66.14 0.0% 10 2.1 2.1 2.0 2.2 0.0
5.|-- 137.221.69.72 0.0% 10 1.9 2.0 1.9 2.5 0.0
6.|-- 137.221.69.34 0.0% 10 1.2 4.0 1.2 27.1 8.1
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- 46-cgw01.ym.rmgt.net.rogers.com 0.0% 10 12.2 12.2 12.1 12.5 0.0
9.|-- 209.148.229.230 0.0% 10 20.1 20.9 17.8 23.5 1.7
10.|-- 209.148.233.114 0.0% 10 35.7 36.0 31.7 39.2 2.2
11.|-- 209.148.229.150 0.0% 10 35.4 36.1 34.3 37.7 0.9
12.|-- 69.63.254.198 20.0% 10 35.4 38.5 34.8 61.4 9.2    <------20% loss
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:58 UTC

 

 

The IP that is the issue is 69.63.254.198 and I believe this belongs to Rogers. I also know others who is having the same issue as me.

Re: Rogers Online Gaming Thread

@stockylobster can you log into the modem, navigate to the DOCSIS WAN tab, copy the Downstream Overview.  Copy from that line down the the bottom right hand corner of the entire table.  Then paste that into a post.  The copy and paste process will paste in the text data from the table.  Ignore the data that resides above the Downstream Overview as parts of that are modem specific and shouldn't be posted into an open forum.

 

Can you also run a ping test to 69.63.254.198.  That should be the Cable Modem Termination System (CMTS), which provides modem control and data services to the modem.  If there is a signal issue which results in packet loss, that will show up in the results.  I'd let that run for an hour at first, then grab the results and post them, and then set it up again to run for a 24 hour test.  I'm assuming here that you're on an unlimited account.  If you run a trace route, that IP address should show up as the second hop, same as the MTR trace.  

 

From the modem, the modem cable usually connects to a splitter if you happen to have more than one service, then heads outside to meet up with the cable that arrives from the local tap.  That local tap could be a green waist high pedestal if you have underground cabling, or an the local tap might be located on a nearby utility pole if you happen to have overhead cabling.  That cable, from the outside demarcation point to the local tap doesn't last forever and every once in a while has to be replaced.  

 

So, between the DOCSIS WAN data and the ping results, that will hopefully point out if there is an issue with the external cable.  

 

Fwiw, the gaming companies are all too quick to pin the blame on any other company, including the users ISP.  Personal opinion they're part of the problem as well.  They could very easily set up a UDP server for test purposes that would expose issues within the users ISP as well as issues within the transit ISPs and the gaming company servers.  However, they choose not to do that as its far easier to pin the blame on someone else.  The day that they set up test servers and show that they're blameless, ok, then I'll believe them.  

 

So, there a lot of parts to this, local cabling, loads at the CMTS, peering with the gaming company, peering throughput and data rates thru the various ISPs enroute to the gaming server and every stage has items that can go wrong.  Just trying to point that out.  Some of that is user ISP related, and some isn't.

 

Is your MTR running on a Linux box?  Just curious.

 



Re: Rogers Online Gaming Thread

stockylobster
I Plan to Stick Around

Thanks for the quick reply and all the tips. I will run these tests when I get the chance.

 

As for the MTR. Blizzard has a tool for us to use on this website: http://us-looking-glass.battle.net/

Re: Rogers Online Gaming Thread

Ok, that MTR doesn't work, at least not with the Rogers CMTS and down to the user IP address.  If you look at the MTR data, there are two more hops to go, the CMTS and then the user's modem.  My guess is that the CMTS is locking out the MTR trace, preventing it from running, so, the MTR trace is incomplete and as a result, so is the overall picture of where the losses might be. 

 

If you look down the list of your MTRs, hop #7 or #8 doesn't show up.  That appears to be the Equinix server which is most likely at Torix at Toronto, and additionally, the probable peering point between Rogers and Blizzard.  

 

Fwiw, running Pingplotter to 37.244.22.3 which is Blizzards IP address, shows that the route timings down to Torix aren't bad, running at 26 milli-seconds.  The next hop, from Torix 208.115.136.85 to ae1-br01-eqch2.as57976.net at 137.221.69.33 shows a 70 ms leap, so, there's some issue between those servers.  Problem is, its outside of Rogers responsibility and not in Blizzards back yard either.  Here's the trace:

 

Hop   Sent   PL%     Min           Max        Avg         Host Name / [IP]
1        601      0        0.01         66.83      0.66         router.asus.com
2        601      0        5.97         91.45    11.77        99.239.xx.x [99.239.xx.x]
3        601      0        4.12         27.12      9.16        67.231.221.77 [67.231.221.77]
4       601       0        7.26         33.00    13.44       209.148.236.173 [209.148.236.173]
5       601       0     10.94         28.13    14.67       9301-cgw01.ym.rmgt.net.rogers.com [209.148.229.229]
6       601       0     21.74         55.65    25.91       209.148.235.93 [209.148.235.93]
7      601        0     20.91         80.81    26.04       eqix-ix-ch1.blizzard.com [208.115.136.85]
8     601         0     84.68      375.87     96.77      ae1-br01-eqch2.as57976.net [137.221.69.33]
9     601         0     85.00      430.25     93.29      et-0-0-4-br01-eqda6.as57976.net [137.221.65.39]
10   601        0     74.00     1834.26    93.74      et-0-0-2-br02-eqla1.as57976.net [137.221.65.20]
11   601        0     73.51       112.74     76.57     be2-pe01-eqla1.as57976.net [137.221.68.71]
12   601        0     86.47       106.53     89.97     lax-eqla1-ia-bons-01.as57976.net [137.221.66.1]
13   601        0     73.36          90.19    76.47     37.244.22.3 [37.244.22.3]

 

If you look at that trace, you can see the jump from Torix to as57876.net, hop #7 to #8.  Hop #1 is my router, hop #2 is the CMTS, hop #3 is the first server beyond the CMTS.  Thats where the MTR quits enroute to the modem or router. 

 

I don't know who as57976.net belongs to, godaddy is the Registrar:

 

Raw WHOIS Record
Domain Name: as57976.net
Registry Domain ID: 2294353288_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2018-08-06T17:53:52Z
Creation Date: 2018-08-06T17:53:52Z
Registrar Registration Expiration Date: 2019-08-06T17:53:52Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146

 

Here's your first MTR.  Notice the time differential between hop #3 and #4.  That's the same as57976.net network.  So, this is Blizzards MTR showing a problem well before it ever hits Torix in Toronto.  Hop #8 would be Torix, hop #14 would be the CMTS which doesn't respond to the MTR and which also blocks any further progress to the end IP address.  That doesn't indicate packet loss, although that's what it looks like.  That's the CMTS not responding to the query which is not an indication of packet loss at or thru the CMTS.  

 

MTR:
Start: Fri Oct 19 01:44:53 2018 Blizzard

1.|-- Blizzard                                 0.0%     10    0.3      0.3       0.2          0.4       0.0
2.|-- 37.244.22.131                    0.0%      10    0.4      0.9       0.4         4.1       1.0
3.|-- 24.105.30.162                    0.0%      10    0.9      1.1       0.9         2.2       0.0
4.|-- 137.221.66.6                       0.0%     10    1.5       1.6       1.5        1.8       0.0
5.|-- 137.221.68.72                    0.0%      10  47.9    52.5     47.7     94.6     14.8
6.|-- 137.221.65.5                      0.0%      10  47.7    47.8     47.7     47.9       0.0
7.|-- 137.221.69.34                   0.0%       10 48.0     49.4     47.5     64.1       5.1
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 16-cgw01.ym.rmgt.net.rogers.com 0.0% 10 58.2 57.9 57.7 58.2 0.0
10.|-- 209.148.229.230            0.0%       10 65.2     66.6     63.6     70.1       2.1
11.|-- 209.148.229.246            0.0%       10 80.8     81.4     77.5     84.6       2.1
12.|-- 209.148.229.150            0.0%       10 80.5     82.4     80.5     84.3       1.2
13.|-- 69.63.254.198                 0.0%       10 81.3     85.5     80.9   115.8    10.9
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

 

So, hope this provides some info to clarify the situation.  Not trying to refute the MTR, but the MTR itself shows issues enroute to Toronto.  Watching Pingplotter run while I'm typing this up, that average time differential from Torix to as57976.net is sitting at 100 ms, jumping from 26 ms to 129 ms.  The end average at Blizzard finally drifts down to 76 ms.  

 

Personal opinion I think there are issues with peering between Rogers and various gaming companies and possibly peering throughput issues as well.  Problem is, I doubt that we'll ever determine the info necessary to understand what some of these issues might be.  I have no doubt that there are probably a handful of staff members, maybe more, who have the expertise to sort this out, or at least explain the issues to the Rogers user community. 

 

Having said all of this, the problem here is that all of this data is ICMP, whereas the gaming protocol is most likely UDP.  So, you can end up with totally different results running ICMP or UDP, although, if everything works perfectly, there shouldn't be much difference if at all.  UDP is a fire and forget protocol.  Either it gets to its destination, or, it doesn't.  The only way to really test that is for Blizzard to set up a UDP server for test purposes.  They haven't done that yet, although the MTR is a nice addition. 



Re: Rogers Online Gaming Thread

@stockylobster, the one item that I forgot to correct last night was the CMTS IP address.  The address listed in the MTR isn't the CMTS.  To determine that address, run a trace to anywhere, such as google. 

 

tracert www.google.ca

 

If the modem is running in Gateway mode or if its running in Bridge mode with a router behind it, the first IP address will be the modem or router (modem in Bridge mode).  The second IP address will be the CMTS.  

 

Set your ping test up to ping the CMTS IP address and let that run.  If there is a packet loss problem, this is where you would usually see it, and normally that would be due to the deterioration of the external cable, just outside of your home.  Can you post the bottom results when you complete the test please.  To copy the command window data, right click on the top title bar and select EDIT .... SELECT ALL.  Then right click again and select EDIT .... COPY.  Then you can paste that into something like notepad, where you can copy the bottom results to paste into a post. 



Re: Rogers Online Gaming Thread

marioav21
I've Been Here Awhile

Ping Increase online gaming

 

Hello, as of yesterday my ping increased from a steady 30ms to 60ms, on a wired connection. I know its not a huge difference but something has to be causing this. I ran a tracert to the games server and this is what i get. The ping seems to spike at step 7 which is a Rogers IP address. Not entirely sure what this means. Could someone tell me what is going on.

Capture.PNG

Re: Rogers Online Gaming Thread

tehchipps
I've Been Here Awhile

I'm experiencing the exact same problem.  I'm assuming it's League of Legends from the server IP.   There's a lot a slowdown at that node that doubles my ping.

 

node2.png

 

NODE.png

Re: Rogers Online Gaming Thread

No not only on pc. it’s even happening on the Xbox one we have been getting higher pings something for sure is going on

Re: Rogers Online Gaming Thread

marioav21
I've Been Here Awhile

I just tested mine again and it seems to have fixed itself today.

Re: Rogers Online Gaming Thread

mr_wood
I'm Here A Lot
Hi everyone, for about two weeks now I’ve had some higher than regular latency on my Xbox one. I have no other issues with any other devices except the Xbox one. I contacted xbox yesterday and they insisted that it wasn’t them and had to be my isp. Just reaching out to see if anyone has experienced this?

Re: Rogers Online Gaming Thread

Kundakc
I've Been Around

Hey everyone

I've been having constant latency issues for about 5-6 months now. The issues basically occur multiple times a minute where I'll have lag spikes from 30ms up to 300-500ms even as high as 1000ms on an ethernet connection. This makes any online game completely unplayable as you can imagine. It has been a hassle to diagnose the issue. I have switched from the CGN3 to the CODA-4582U and the issue hasn't changed, so I am pretty sure it's an issue past the modem.

Using PingPlotter, it seems that the latency consistently starts at the second hop which I assume is the ISP box outside the house, however every single time I get rogers technicians to come to the house they avoid looking at the cabling to the house or the outside box at all costs. The last crew here said that they needed to call the maintenance team to have a look at it and they never showed up. I'm not here to complain about customer service however, I'd just like to know what you guys think the issue could be so I can thoroughly explain to the technicians what they need to do. I've posted my power levels below.


Thanks

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM8.7001540.366
2849000000256QAM10.400240.366
3855000000256QAM10.400340.366
4861000000256QAM9.800440.366
557900000064QAM8.00054.191
6585000000256QAM7.90064.243
759100000064QAM7.90074.191
8597000000256QAM7.700840.366
960300000064QAM7.60094.191
10609000000256QAM7.900104.243
11615000000256QAM8.2001140.366
12621000000256QAM8.5001240.366
13633000000256QAM9.0001340.366
14639000000256QAM9.0001440.366
15303000000256QAM6.500140.946
16651000000256QAM8.7001640.366
17657000000256QAM8.6001740.946
18663000000256QAM9.1001840.366
19669000000256QAM9.4001940.946
20675000000256QAM9.3002040.946
21681000000256QAM9.2002140.366
22687000000256QAM8.7002240.366
23693000000256QAM8.9002340.366
24699000000256QAM8.7002440.366
25705000000256QAM8.8002540.946
26711000000256QAM8.8002640.946
27717000000256QAM8.5002740.366
28723000000256QAM8.3002840.946
29825000000256QAM10.1002940.366
30831000000256QAM10.3003040.366
31837000000256QAM10.5003140.946
32843000000256QAM10.6003240.946
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM34.50026400000
238596000ATDMA - 64QAM39.00033200000
330596000ATDMA - 64QAM34.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Rogers Online Gaming Thread

Hello @Kundakc,

 

Welcome to the Rogers Community Forums!

 

As a fellow gamer, I can understand how totally frustrating it must be to have constantly latency issues for the last 5 - 6 months. =(

 

From the downstream and upstream table results, you posted there is a possible signal issue. We'll need to run additional diagnostic tests on our end to be certain. We'd also like to review the notes of the previous technician and see what happened with the maintenance that was recommended. 

 

Please send us a Private Message to @CommunityHelps so we can pull up your info and get started on this for you. If you are not familiar with our private messaging system please check out our Blog.

 

RogersTony