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Rogers Online Gaming Thread

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!

607 REPLIES 607

Re: Rogers Online Gaming Thread

michluc
I've Been Here Awhile

Well had the firmware downloaded onto modem and it fixed everything for about a week, now i have half of my connection strength with massive fluctuations. Not just streaming software but now the actual connection strength is pitiful. It's been months and months of me dealing with this issue thinking i'm crazy but please please help me fix this i cannot take it anymore with rogers..... one more incident and i will stop using rogers internet. The solutions given are not optimal at all and i am tired of the inability to provide me with constantly strong and working internet connection. Please fix this...it needs to end.

 

Re: Rogers Online Gaming Thread

Temper013
I've Been Here Awhile
Connection Interruptions on services that require stable connection.

Hello everyone,

 

I apologize for the length of this post.  I've been having this problem for a long time and wanted to include as much as I could.  Like most of you here, I love gaming, and I've been experiencing problems on Rogers' network for a long time. 

I've called support for help, but I every time I've been told it's something on my end, or the other services' network, and that it's up to me to solve the problem.

 

So, I've tried.  I have the 150 plan, and the CGN3 model modem.  3 wired devices: My main PC, laptop in the other room, and my PS4.  2 cells/1 tablet on WiFi.  Not all of these are active at the same time, at the most it's 2 wired, and 1 wifi device.  The most bandwidth heavy thing any of the devices other than my main PC ever use is youtube.

Here's where my service disruption comes in.  Whenever my main PC (or PS4) is connected to a game service that requires a stable connection to stay logged in (for example bnet, steam, or even PSN on the Playstation), I have a very hard time staying connected if the internet is used for any other purpose.  Pull up a webpage on my other monitor? Disconnected.  Family member uses laptop to do some work, or just browse the internet? Disconnected.

I know it's not a service interruption on their side because the friends I am playing with don't get disconnected.  Plus the fact that I can recreate these disconnects at will.

To try and mitigate this problem I've installed a bandwidth limiter on the laptop, and reduced the amount of simultaneous connections the browser on it can open down to 2, from a number in the hundreds which is the default.  This hasn't solved the problem, but it's definitely helped.  Unfortunately, that's about the only thing I've been able to figure out that's helped at all, and I don't have the ability to do this for all of the devices on the network.  I don't think I should have to hobble everything else on my network so that I can maintain a stable connection on ONE device either.  Besides, this happens locally too.  I take the risk of being disconnected every time I use a browser to look something up.

I don't know where the origin of the problem is.  I've done what I could, but everything else would just be a shot in the dark at this point.  I suspect it could be the QoS capabilities of the modem I currently have, but I don't know.

If this sounds familiar to any of you, or if you have a solution you think I should try, please let me know.  I would appreciate any help on this matter.  I'm at a loss these days and it's very frustrating to have to deal with this issue all of the time.

 

Thanks very much for reading!

 

Edit: After reading some more posts I've included my signal info.

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 621000000 256QAM 1.600 12 40.946
2 579000000 256QAM 1.400 5 40.366
3 585000000 256QAM 1.600 6 40.946
4 591000000 256QAM 1.800 7 40.946
5 597000000 256QAM 1.700 8 40.946
6 603000000 256QAM 1.600 9 40.366
7 609000000 256QAM 1.800 10 40.946
8 615000000 256QAM 1.700 11 40.946
9 303000000 256QAM 1.300 1 40.366
10 633000000 256QAM 1.100 13 40.366
11 639000000 256QAM 1.200 14 40.366
12 645000000 256QAM 0.900 15 40.366
13 651000000 256QAM 1.100 16 40.366
14 663000000 256QAM 1.200 18 40.366
15 669000000 256QAM 0.900 19 40.946
16 675000000 256QAM 0.800 20 40.366
17 681000000 256QAM 1.000 21 40.366
18 687000000 256QAM 0.700 22 40.366
19 693000000 256QAM 0.600 23 40.946
20 699000000 256QAM 0.300 24 40.366
21 705000000 256QAM 0.100 25 40.366
22 711000000 256QAM -0.100 26 38.983
23 717000000 256QAM -0.200 27 38.983
24 723000000 256QAM -0.400 28 38.983
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 41.500 6 3200000
2 30596000 ATDMA - 64QAM 40.250 4 6400000
3 23700000 ATDMA - 64QAM 41.250 5 6400000

Re: Rogers Online Gaming Thread

@Temper013 can you:

 

1.  Have a look at the back of the modem, specifically the product sticker to determine exactly what model of CGN3 you have.  There are numerous models, including the CGN3, CGN3ACSMR, and others.  There is also a CGNM-3552 32 channel version as well.

 

2.  Log into the modem and check the firmware version that is loaded.  Its listed as the Software Version on the Status page.  That page is displayed automatically when you log into the modem.

 

3.  Check the DNS addresses that are in use.  Navigate to the BASIC .... DNS tab.  That tab should either show Auto, where the Rogers Domain Name Servers are used, or show Manual with the DNS of your choice in the DNS1 and DNS2 fields.  Depending on which CGN3 you have and firmware version that is load, you might also have the IPV6 DNS1 and DNS2 fields shown.  Those fields, if they are filled, should be filled with entries that you have filled in.  If there are other DNS addresses that are there, and you haven't filled those in, replace them with other DNS addresses, such as Google, OpenDNS, or others.  Or, you can delete them, switch the DNS Obtain to Auto, Save Changes and then reboot the modem using the ADMIN .... DEVICE RESET .... Reboot function.

 

From your description, it looks like the modem is in one room and some of the wired devices are in another room.  Whats the cable path from the modem to those devices?  Are you using a commercial cable of sufficient length, or using house ethernet to connect from one room to the other?  If you're using the house ethernet, whats the total cable path, including patch cables, house cables and any switches that are in use?



Re: Rogers Online Gaming Thread

Temper013
I've Been Here Awhile

@Datalink wrote:

@Temper013 can you:

 

1.  Have a look at the back of the modem, specifically the product sticker to determine exactly what model of CGN3 you have.  There are numerous models, including the CGN3, CGN3ACSMR, and others.  There is also a CGNM-3552 32 channel version as well.

 

2.  Log into the modem and check the firmware version that is loaded.  Its listed as the Software Version on the Status page.  That page is displayed automatically when you log into the modem.

 

3.  Check the DNS addresses that are in use.  Navigate to the BASIC .... DNS tab.  That tab should either show Auto, where the Rogers Domain Name Servers are used, or show Manual with the DNS of your choice in the DNS1 and DNS2 fields.  Depending on which CGN3 you have and firmware version that is load, you might also have the IPV6 DNS1 and DNS2 fields shown.  Those fields, if they are filled, should be filled with entries that you have filled in.  If there are other DNS addresses that are there, and you haven't filled those in, replace them with other DNS addresses, such as Google, OpenDNS, or others.  Or, you can delete them, switch the DNS Obtain to Auto, Save Changes and then reboot the modem using the ADMIN .... DEVICE RESET .... Reboot function.

 

From your description, it looks like the modem is in one room and some of the wired devices are in another room.  Whats the cable path from the modem to those devices?  Are you using a commercial cable of sufficient length, or using house ethernet to connect from one room to the other?  If you're using the house ethernet, whats the total cable path, including patch cables, house cables and any switches that are in use?


Thank you very much for taking the time to respond, I really appreciate it.

 

I looked as best as I could, in the two places where it has a Model designation it only says CGN3, no suffix.

Hardware Version: 1A

Software Version: 4.5.8.37T5

 

I checked the DNS settings and they were set to auto, so I switched them to Google's DNS because I've read elsewhere in the past that it may help. 

 

As for the wiring, 2 of the wired devices are in the same room as the modem, the laptop being the furthest away and as far as I know the cables should be sufficient (I had to run the cable because wifi strength suffers in the building I live in and obviously wired is more stable).  None of the other devices experience any problems, they're only used for browsing and streaming video at most.  I am not using any switches or routers other than the one built into the modem.

 

Hopefully this info is of some help, thanks again.

Re: Rogers Online Gaming Thread

@Temper013 is this a recent problem or has this been happening for a while now?  4.5.8.37T5 was issued as of Jun 13, 2018, so, this is a fairly recent update for that modem.  I wonder if you're seeing a problem as a result of that update?

 

One thing that you could do is swap the modem at the nearest Rogers store.  That CGN3 is the very first Intel Puma 6 modem introduced by Hitron and Rogers.  There is a lot of history over the 3+ years since the modem and its successors were introduced, none of it really good.  But, thats another story .......

 

Without even thinking about it, I'd recommend swapping it for a CGN3ACSMR or a CGNM-3552 as those modem see faster updates.  All of the CGN3 models are close, in terms of their physical build, but, their not exactly the same, so, that results in some of the models, such as the CGN3 receiving updates long after the CGN3ACSMR and CGNM-3552.  If you decide to do this, call ahead and ask the store staff to check for either of those models.  The CGN3ACSMR is a 24 channel modem (downstream) while the CGNM-3552 is a 32 channel modem.  If you're on an unlimited plan, you would be eligible for the CODA-4582.  The CGN3xxxx and CGNM-3552 modems are Intel Puma 6 modems.  The CODA-4582 is an Intel Puma 7 modem.  Intel has been issuing updates to resolve the latency thru the Puma 6 modems since summer 2016 and even today, I don't know if they've managed to resolve all of the latency issues.  If you're a gamer, this is important.  The CODA-4582, which is an Intel Puma 7 modem does not suffer from the same latency issues seen in the Puma 6 modems.  

 

The 4582 runs DOCSIS 3.1, which is the latest version in the evolution of the cable DOCSIS specifications.  There are some customers who have seen slower than expected data rates with that modem, most likely due to problems with the OFDM channel processing.  Rogers has very recently released a trial firmware to run variable QAM levels within the OFDM channel to address in channel noise conditions.  The jury is still out on this, but, hopefully it will address some of the slow data rate issues that some customers have seen.  

 

Last thought for now, is there any chance that the connected devices are using hard set IP addresses?  They should be set to run on Auto for the purpose of assigning the IP addresses.  If any of them were the same you should have seen an IP conflict alert on the devices with the same IP address.  

 

You indicated that you're running cables for the pc and laptop, so I'm assuming for now that their a direct connection to the modem.  Have a look at the back of the modem, specifically the connected port LEDs.  Flashing amber indicates a 1 Gb/s connection rate with the connected device, flashing green indicates a 10/100 Mb/s connection rate with the connected device.  One item to do, in terms of troubleshooting is to determine if those indicated connection rates make sense, given the ports that they are connected to on the devices.  If for example the pc or laptop has a gigabit port, then the modem port LED should show flashing amber.   If its flashing green, then something is up, either a bad connection, bad cable, or perhaps the port settings in the advanced network settings are only set for 100 Mb/s.  So, a quick check should ensure that you're seeing the highest data rate from the ports.  A speedtest indicating well over 100 Mb/s will also confirm that the ports are running at a gigabit connection rate. 



Re: Rogers Online Gaming Thread

Temper013
I've Been Here Awhile

 


@Datalink wrote:

@Temper013 is this a recent problem or has this been happening for a while now?  4.5.8.37T5 was issued as of Jun 13, 2018, so, this is a fairly recent update for that modem.  I wonder if you're seeing a problem as a result of that update?

 

One thing that you could do is swap the modem at the nearest Rogers store.  That CGN3 is the very first Intel Puma 6 modem introduced by Hitron and Rogers.  There is a lot of history over the 3+ years since the modem and its successors were introduced, none of it really good.  But, thats another story .......

 

Without even thinking about it, I'd recommend swapping it for a CGN3ACSMR or a CGNM-3552 as those modem see faster updates.  All of the CGN3 models are close, in terms of their physical build, but, their not exactly the same, so, that results in some of the models, such as the CGN3 receiving updates long after the CGN3ACSMR and CGNM-3552.  If you decide to do this, call ahead and ask the store staff to check for either of those models.  The CGN3ACSMR is a 24 channel modem (downstream) while the CGNM-3552 is a 32 channel modem.  If you're on an unlimited plan, you would be eligible for the CODA-4582.  The CGN3xxxx and CGNM-3552 modems are Intel Puma 6 modems.  The CODA-4582 is an Intel Puma 7 modem.  Intel has been issuing updates to resolve the latency thru the Puma 6 modems since summer 2016 and even today, I don't know if they've managed to resolve all of the latency issues.  If you're a gamer, this is important.  The CODA-4582, which is an Intel Puma 7 modem does not suffer from the same latency issues seen in the Puma 6 modems.  

 

The 4582 runs DOCSIS 3.1, which is the latest version in the evolution of the cable DOCSIS specifications.  There are some customers who have seen slower than expected data rates with that modem, most likely due to problems with the OFDM channel processing.  Rogers has very recently released a trial firmware to run variable QAM levels within the OFDM channel to address in channel noise conditions.  The jury is still out on this, but, hopefully it will address some of the slow data rate issues that some customers have seen.  

 

Last thought for now, is there any chance that the connected devices are using hard set IP addresses?  They should be set to run on Auto for the purpose of assigning the IP addresses.  If any of them were the same you should have seen an IP conflict alert on the devices with the same IP address.  

 

You indicated that you're running cables for the pc and laptop, so I'm assuming for now that their a direct connection to the modem.  Have a look at the back of the modem, specifically the connected port LEDs.  Flashing amber indicates a 1 Gb/s connection rate with the connected device, flashing green indicates a 10/100 Mb/s connection rate with the connected device.  One item to do, in terms of troubleshooting is to determine if those indicated connection rates make sense, given the ports that they are connected to on the devices.  If for example the pc or laptop has a gigabit port, then the modem port LED should show flashing amber.   If its flashing green, then something is up, either a bad connection, bad cable, or perhaps the port settings in the advanced network settings are only set for 100 Mb/s.  So, a quick check should ensure that you're seeing the highest data rate from the ports.  A speedtest indicating well over 100 Mb/s will also confirm that the ports are running at a gigabit connection rate. 


This has been an ongoing issue for a long long time, at least a couple of years.  So, I don't think the recent update would have much to do with it. 

I will try to get my hands on the Puma 7 model, thanks for breaking down the differences, that was a big help.  I was thinking of replacing the modem for good measure anyway seeing as I've had it for what seems a very long time now.

Only my primary PC is set to a static IP for the purpose of port forwarding.  I've never had IP conflict issues.

As for the lights, they're all good and amber.  That was a very helpful bit of info as well.

 

Thanks very much for all the advice.  I will pick up that modem ASAP and see if that helps, hopefully it will.

 

Re: Rogers Online Gaming Thread

@Temper013 if you do go ahead and swap the modem and end up with the same problem, my guess is that you have a problem with an ethernet or wifi adapter.  We've seen issues with those come up in the past when they were failing.  It would result in a network shutdown on the modem, with the connected network being the one that shut down.  So, that would be an individual network failure, ethernet, or 2.4 or 5 Ghz network failure.  Replace the ethernet or wifi adapter on the device, and the problems would disappear.  So, fwiw......



Re: Rogers Online Gaming Thread

Temper013
I've Been Here Awhile

@Datalink wrote:

@Temper013 if you do go ahead and swap the modem and end up with the same problem, my guess is that you have a problem with an ethernet or wifi adapter.  We've seen issues with those come up in the past when they were failing.  It would result in a network shutdown on the modem, with the connected network being the one that shut down.  So, that would be an individual network failure, ethernet, or 2.4 or 5 Ghz network failure.  Replace the ethernet or wifi adapter on the device, and the problems would disappear.  So, fwiw......


Hi again @Datalink,

Hope your day is going well.  I took a trip down to a Rogers store yesterday after calling into make sure they have a CODA available, which they did.  Turns out a few months ago they stopped giving them out to anyone without at least the 500 plan, so they told me I had to go back home and either call in a work order to specifically allow a modem swap for that one, or upgrade my plan.  So, I guess that's my next order of business with this whole situation.  I just wanted to let you know about the changes, so other people in this thread don't waste their time if they had the same idea.

 

 

Re: Rogers Online Gaming Thread

rtyjryrtu
I've Been Here Awhile

I've got a similar issue, but it pertains to streaming to twitch.. It's atrocious to even press "GO LIVE" because I lose 1000-1500  frames right off the first 10 minutes.  Thought about switching modems (non CODA) to see if it resolves the issues I'm experiencing.

Re: Rogers Online Gaming Thread

Brknbck
I've Been Here Awhile

I am having a problem getting my Xbox One's online gaming abilities to work with my router.  I have the Rogers Ignite Hitron CGNM-3552 gateway router and it doesn't seem to allow Open NAT and the establishing of a Teredo IP address.  In following XBox's instructions, I need to access the confutation IPv6 settings in the router to allow Teredo IP or Teredo tunnelling.  I don't have access to these setting in the router.  When I spoke with Rogers technical support, he was able to see a page for WAN settings and he saw the IPv6 was enabled, but he had no way of accessing any further settings to turn on Teredo IP.  What can I do?

Re: Rogers Online Gaming Thread

@Brknbck if you have your own router, then the modem should be running in Bridge mode, where its acting as a modem only.  From that point, you have to configure your router for IPV6 operations and enable IPV6 in the router.  Here is a post that details settings for various routers:

 

http://communityforums.rogers.com/t5/Internet/Rogers-IPv6-Status/m-p/373238#M36710

 

Keep a couple things in mind.  With IPV6, you don't use Teredo tunnelling although any connected pc would or might have a Teredo address shown when you run an ipconfig/all command at a command prompt.  Having said that, I remember having a discussion on this issue a while ago where it was indicated that Microsoft uses Teredo Tunnelling for matchmaking purposes despite the presence of an IPV6 address.  So much for Microsofts claim that IPV6 will cure all gaming issues.  So, any questions regarding IPV6, with or without Teredo Tunnelling and Microsofts current policy towards those two should be directed to Microsoft.  

 

With IPV6 up and running, forget open NAT.  With IPV6 running, there is no Network Address Translation (NAT).  I think that Microsoft has failed when it comes to explaining to its XBox customers, how IPV6 and IPV4 works with the XBox, and has failed to clearly delineate, in the user interface, when the XBox is using IPV4 (with all of its NAT problems) and when its using IPV6 only (no NAT issues).  If you show an IPV6 address in the XBOX, which in theory means that the XBox is using IPV6, you should ignore the NAT indications as that will be based on the secondary IPV4 connectivity.  Note that the XBox will decide on its own as to which path it will use, IPV4, IPV6 or Teredo, and from my understanding, the user has no clue as to which path its taking.  Its designed to take advantage of the best path, but, in the end, it produces a lot of confusion for the user.  Good idea, no cigar .......

 

One point to keep in mind, with the XBox world, according to presentations given by XBox development staff, there is an IPV6 world, and an IPV4 world.  They are not supposed to cross over, one world to another.  So, if you have been gaming in the IPV4 world, with your friends, and you switch to IPV6 while your friends are still in the IPV4 world, you won't be able to game with them.  

 

Another point to keep in mind, and I haven't seen any updates on this recently, Electronic Arts uses IPV4 for matchmaking.  It should be able to use Microsofts IPV6 capabilities to run IPV6, but, it doesn't, and an EA game didn't properly fall back onto IPV4, so, you were left in a position of being unable to find any matches for EA games.  So, if you want to use any EA games, unless there has been an update on this very recently, you will have to run your router in IPV4 mode only and reboot the XBox to ensure that its running in IPV4 mode as well.  That does bring up NAT issues and port forwarding with your router, which you will have to resolve.  That is assuming that the modem is running in Bridge mode, which is what I would expect. 

 

Thats probably not the answer that you were looking for, but, it comes down to running the modem in Bridge mode and running the router in Native IPV6 mode which Rogers uses, or running the router in IPV4 mode (with port forwarding and NAT issues), depending on what game you are trying to play.  



Re: Rogers Online Gaming Thread

Girardi
I've Been Here Awhile

Latency Spikes

 

Hello,

I've been experiencing latency spikes during online gaming (like League of Legeds/Fortnite) for quite some time now. The game will play fine for a short time and then it suddenly begins to lag. I've tried many different solutions including port forwarding but none seemed to help. I do use a wireless connection but I tried plugging my XBox directly into the modem and still received the same results. If someone could please help me with this it would be much appreciated. 

Thanks!

Re: Rogers Online Gaming Thread

@Girardi what modem are you currently running?  A black modem, or the white CODA-4582.  The black Hitron modems have a product sticker at the back of the modem with the exact CGN3xxxx model of the modem. 

 

When you notice latency spikes, are those occurring during evening hours when there is a higher Cable Modem Termination System (CMTS) load.  The CMTS provides control over and data services to all of the connected modems in the neighbourhood. 



Re: Rogers Online Gaming Thread

Girardi
I've Been Here Awhile
Thanks for the response. I’m using the black CGN3 modem with an ASUS router. The lag spikes happen all throughout the day, not just in the evening.

Re: Rogers Online Gaming Thread

geokilla007
I Plan to Stick Around

I've been experiencing ping spikes as well throughout the day when I try to play video games online for the past week or two. I play SC2 and CS:GO the most and I've tested by connecting my computer directly to the modem, bypassing the router. The ping spikes happens throughout the day, not just peak hours.

 

I'm one of the first white CODA modem users as far as I know. Doesn't have a sticker or anything. My router is a ASUS RT-N66U with Merlin.

 

Current modem stats:

 

Downstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Signal noise ratio (dB)
1 	603000000 	256QAM 	5.300 	9 	38.983
2 	849000000 	256QAM 	5.900 	2 	36.387
3 	855000000 	256QAM 	5.800 	3 	36.610
4 	861000000 	256QAM 	5.400 	4 	36.610
5 	579000000 	256QAM 	5.900 	5 	38.983
6 	585000000 	256QAM 	6.000 	6 	38.983
7 	591000000 	256QAM 	6.000 	7 	38.983
8 	597000000 	256QAM 	5.400 	8 	40.366
9 	303000000 	256QAM 	5.400 	1 	40.946
10 	609000000 	256QAM 	5.200 	10 	38.983
11 	615000000 	256QAM 	5.600 	11 	38.605
12 	621000000 	256QAM 	5.600 	12 	38.983
13 	633000000 	256QAM 	6.000 	13 	38.605
14 	639000000 	256QAM 	6.400 	14 	38.983
15 	645000000 	256QAM 	6.800 	15 	38.605
16 	651000000 	256QAM 	7.200 	16 	38.983
17 	657000000 	256QAM 	7.100 	17 	38.983
18 	663000000 	256QAM 	7.200 	18 	38.605
19 	669000000 	256QAM 	7.600 	19 	38.605
20 	675000000 	256QAM 	7.500 	20 	38.983
21 	681000000 	256QAM 	7.500 	21 	38.983
22 	687000000 	256QAM 	7.500 	22 	38.605
23 	693000000 	256QAM 	7.100 	23 	38.983
24 	699000000 	256QAM 	6.700 	24 	38.605
25 	705000000 	256QAM 	7.000 	25 	38.605
26 	711000000 	256QAM 	6.700 	26 	38.605
27 	717000000 	256QAM 	7.200 	27 	38.605
28 	723000000 	256QAM 	7.300 	28 	38.605
29 	825000000 	256QAM 	6.900 	29 	37.356
30 	831000000 	256QAM 	6.700 	30 	36.610
31 	837000000 	256QAM 	6.600 	31 	37.093
32 	843000000 	256QAM 	6.600 	32 	36.610
OFDM Downstream Overview
Receiver 	FFT type 	Subcarr 0 Frequency(MHz) 	PLC locked 	NCP locked 	MDC1 locked 	PLC power(dBmv)
0 	NA 	NA 	NO 	NO 	NO 	NA
1 	4K 	275600000 	YES 	YES 	YES 	5.099998
Upstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Bandwidth
1 	30596000 	ATDMA - 64QAM 	37.250 	1 	6400000
2 	38595995 	ATDMA - 64QAM 	41.250 	3 	3200000
3 	23700000 	ATDMA - 64QAM 	35.500 	2 	6400000
OFDM/OFDMA Overview
Channel Index 	State 	lin Digital Att 	Digital Att 	BW (sc's*fft) 	Report Power 	Report Power1_6 	FFT Size
0 	DISABLED 	0.5000 	0.0000 	0.0000 	-inf 	-1.0000 	4K
1 	DISABLED 	0.5000 	0.0000 	0.0000 	-inf 	-1.0000 	4K

Re: Rogers Online Gaming Thread

Brknbck
I've Been Here Awhile

I don't have a separate router, the Rogers Ignite Hitron cgnm 3552 is the router and wireless modem combined.  As for the rest of your post, it's all greek to me.  I've never tried to game online with my Xbox.  This is the first time that the game won't even start without multiplayer enabled.

Re: Rogers Online Gaming Thread

Girardi
I've Been Here Awhile
@Datalink I am also using the ASUS RT-N66U, but I’ve been experiencing lag for close to a couple of months now.

Re: Rogers Online Gaming Thread

@Girardi are you still running Asus firmware version 3.0.0.4.380.3831 dated 2016/07/11 on the N66U or Asus Firmware Version 3.0.0.4.382.50702 dated 2018/07/10 or running Merlin's Asuswrt?



Re: Rogers Online Gaming Thread

@geokilla007 your downstream DOCSIS 3.0 levels are all high, but, they're well within spec.  The signal levels are ok.  Your upstream DOCSIS 3.0 levels are higher than normal for the 4582 when its running DOCSIS 3.1 on the downtream side.  The OFDM channels show 1 channel active, so the modem is using DOCSIS 3.1.  

 

Having said that, I wouldn't expect to see issues with your modem, despite the higher signal levels.  

 

How are you detecting the ping spikes?  Are you seeing a latency indication in game, or are you detecting the latency thru some other method?



Re: Rogers Online Gaming Thread

geokilla007
I Plan to Stick Around

@Datalink wrote:

@geokilla007 your downstream DOCSIS 3.0 levels are all high, but, they're well within spec.  The signal levels are ok.  Your upstream DOCSIS 3.0 levels are higher than normal for the 4582 when its running DOCSIS 3.1 on the downtream side.  The OFDM channels show 1 channel active, so the modem is using DOCSIS 3.1.  

 

Having said that, I wouldn't expect to see issues with your modem, despite the higher signal levels.  

 

How are you detecting the ping spikes?  Are you seeing a latency indication in game, or are you detecting the latency thru some other method?


In SC2, when you press CTRL + ALT + F, you can bring up the FPS. GPU temperature, what server you're connected to, and ping tracker on the top right corner of the screen. I play on the Central US server and a good ping should be anywhere from 10ms to 20ms at most. Lately, I'd see my ping hover around 40ms when it's fine, and then spike up to 100ms or even 200ms before dropping back down. It's reflected in my APM too as my clicks take that extra bit of time to suddenly register.

Re: Rogers Online Gaming Thread

Girardi
I've Been Here Awhile

@Datalink I'm using the firmware version 3.0.0.4.382.50702. I have been updating my router whenever possible, and I recently updated to this version of the firmware. I was experiencing the ping spikes before the update and I am still experiencing them after.