Rogers Online Gaming Thread

[RogersMargaret]

Hi Community,

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network.  Our @CommunityHelps team will be here to help as usual.

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

Thank you for your continued feedback and support.

Game on!!

[gp-se]

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@Steve613 wrote:

Ya it does say NAT 2 , i removed all my port forwarding settings i manually did. Did a fresh reboot but still seems slow to log on etc but not loosing connection as much or as fast.

I was reading that i needed to make my PS3 have a static IP and then manually set up the Port Forwarding.Do you know if that would work better?

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@Steve613

There is no need for a static IP address, or manual port forwarding. I suggest you disable upnp in the router settings, to do so look for basic settings -> upnp, set it to disabled. Also make sure you delete any port forwarding rules you created. Reset the router, then power on the PS3 and make sure it still says "type 2"

Type 2 indicates that the router/modem isn't blocking you, so if you're having issues it's not because of ports being blocked. 

[Datalink]

Just to add to this conversation and not trying to disagree, but, if you decide to keep port forwarding in operation, set a static IP for the console.  That will prevent any LAN IP address change in the event you intentionally or unintentionally restart the modem.  If, without a static address set, the modem restarted for some reason, there is absolutely no guarantee that the PS3 would end up with the same LAN IP address.  If it did, that's a matter of luck.  I suspect that the result would be a different IP address, at which point any manually set port forwarding rules would point to some other device on the network. 

Does the PS3 support IPV6 or is it running IPV4 only at this point?

[gp-se]

The PS3 and PS4 are only ipv4 currently.

There shouldn't be any need to forward ports if the NAT shows up as Type 2, but I agree if you manually forward ports then you need to set a Static IP address.

[Steve613]

So all i need to do is set my upnp on my router off and remove my port forwarding i have done. Also do i need to reset my ps3 and use the auto setup but make sure that UPNP is set off also on the ps3 or do i manually need to set up the ip etc again on my ps3. Also i did set up a static IP for the PS3 with the port forwarding, Guess that was all for nothing still takes forever to load GTA5 but not loosing connection anymore , just slow to load stuff.

[Datalink]

@Steve613 is the PS3 connected via ethernet or wifi?

[Datalink]

@Runshan have you made any progress with your internet issues?

[Mythen]

@RogersDave @RogersKevin

So I just put together a brand new Ryzen 7 1700 system. This CPU is susposed to be a great streaming Chip. Testing twitch today using the Toronto server. We will see how things go

[Mythen]

So twitch injest servers are seriously bad for us currently. Tried TO server. And Quebec server. My upload in OBS is set to 2500kb/s. Should be able to do 3500 but it's unusable. The upload is not constant. Instead of staying around 2500 its all over the place. It goes to a low of less than 600 and everything in between. Need some help here please

[RogersKevin]

Is GTA 5 the only game you are having issue with? From my experience, the game itself has been very problematic in the past. Lots of hanging, joining matches with only a few players in the session etc. Find players for missions also takes a while.

I was playing on PS4 a few months ago and it's was much better compared to when the game first launched.

RogersKevin

[RyzenFX]

@RogersKevin I certainly agree as well. Early on when the game launched, loading into lobbies on my PS3 has been problematic. Like you said, lots of hanging, joining lobbies with very few players. 

I was playing it a few months ago on my PC and loading times have been faster. 

[slabovich]

Hello all

I live in southeastern Manitoba about 60 miles from the American/Canadian border.  I use Rogers Wireless Internet (with a Rocket Hub) to connect to a World of Tanks game server.  The game server is located in Chicago.  My ping runs around 100 to 120 - which is not bad.

But I have just recently connected to the game server (login-p3.worldoftanks.com) with PingPlotter and now realize that the numerous hops takes me from my location in the centre of Canada to the west coast, then to Seattle and then back to Chicago.  Definitely not the "shortest" distance.  To be honest - this route is crazy 

Is there any way to improve this issue?  Something in the future?  That is - to connect from say Winnipeg, hop to say Minneapolis and finally hop to Chicago.  Please let me know.  And thank you!

[HeroesEcho]

Hi I have been trying to figure out why I keep disconnecting from the game and reconnecting like a heart beat. It is very frustrating and just unplayable. It also makes my friends who I play with really frustrated and this makes me feels very embarrassed to say that I am with Rogers when it comes to who provides my internet service. 
I have contacted the game company tech support to see what they believe might be the problem. They told me that the connection is very unstable. I may be getting a fast speed but if it isn't stable then that is where everything crumbles to the ground. 

Can anyone please help me out here or I am ready to switch and never come back to Rogers.

Thank you

ps. I am happy to provide more info. if needed.

[lethalsniper]

Lol this is funny with all these firmware updates , new modems , doc 3.1 ect... And we are still getting all these issue ... This is so pathetic it's been almost 2 years with slow uploads / high pings .. and there going to increase there monthly payment for something that's not working properly most of the time. 

[HeroesEcho]

I am seriously going to consider switching. 

I feel incredibly embarrassed about the speed and UNSTABLE connection I get every day...

Why should I pay for something that isn't working? 

[lethalsniper]

If I had bell fibe internet available in my area I would of switched already , have friends who are with them just 1 block away from me and Rogers dosent even come close when it comes to gaming.

[HeroesEcho]

This was my original post...

Hi I have been trying to figure out why I keep disconnecting from the game and reconnecting like a heart beat. It is very frustrating and just unplayable. It also makes my friends who I play with really frustrated and this makes me feels very embarrassed to say that I am with Rogers when it comes to who provides my internet service. 
I have contacted the game company tech support to see what they believe might be the problem. They told me that the connection is very unstable. I may be getting a fast speed but if it isn't stable then that is where everything crumbles to the ground. 

Can anyone please help me out here or I am ready to switch and never come back to Rogers.

Thank you

ps. I am happy to provide more info. if needed.

Can anyone help me?

[Datalink]

@HeroesEcho are you connecting via ethernet or wifi?  Can you log into the modem, navigate to the DOCSIS WAN tab,  copy the entire table, from the Downstream section down to the very bottom of the upstream or OFDM/OFDMA section depending on what modem you have.  Please paste that into a post.  The copy and paste process will paste in the text contents of the tables which are the signal level and signal to noise ratios.  Perhaps they will indicate if there is an issue with the cable signal levels.  Don't copy the data that sits above the Downstream section. 

[HeroesEcho]

Hi 

I am connected via ethernet but I am not able to access my modem for some reason... 

[Datalink]

Ok, restart the modem and see if you can log into it.  Pull the power, wait for 10 to 15 seconds and plug it back in to force a restart.  I'm assuming this is a modem issue and not a password issue. 

[HeroesEcho]

@Datalink

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 615000000 256QAM 0.600 38.983 11
2 579000000 256QAM 1.000 38.983 5
3 585000000 256QAM 0.900 38.605 6
4 591000000 256QAM 0.100 38.983 7
5 597000000 256QAM 0.600 38.983 8
6 603000000 256QAM 0.900 38.983 9
7 609000000 256QAM 1.000 38.983 10
8 303000000 256QAM -4.100 37.636 1
9 621000000 256QAM 0.700 38.983 12
10 633000000 256QAM 0.700 38.983 13
11 639000000 256QAM 0.500 38.983 14
12 645000000 256QAM 0.100 38.983 15
13 651000000 256QAM -0.400 38.983 16
14 657000000 256QAM 0.400 38.983 17
15 663000000 256QAM 0.300 40.366 18
16 669000000 256QAM 0.100 38.605 19
17 675000000 256QAM 0.000 40.366 20
18 681000000 256QAM -0.400 38.983 21
19 687000000 256QAM -1.500 38.605 22
20 693000000 256QAM -1.700 38.605 23
21 699000000 256QAM -2.600 37.636 24
22 705000000 256QAM -4.700 36.610 25
23 711000000 256QAM -8.200 35.595 26
24 717000000 256QAM -6.600 36.387 27

[Datalink]

Ok, overall not bad.  The signal levels rolls off at the upper frequencies, which is not unusual on the network.  Can you post the upstream levels as well?

Keep an eye on these.  A reboot will temporarily resolve a cable or connector issue.  If those levels drop, as in to -10 dBmV or below on the downstream and the upstream climb into the 50+ dBmV range, or above, that indicates a cable and/or connector problem that requires the services of a tech to resolve.  If those levels drop on the downstream and climb on the upstream, call tech support and ask the CSR to run a signal check on the modem.  Let him or her know what your seeing, in terms of the internet service.