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Rogers Online Gaming Thread

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!

607 REPLIES 607

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

@Mythen

 

@RogersKevin @RogersDave

 

Streaming to twitch is also a brutal experience for me, the upload can't stay consistent, it drops and then it causes spikes to my viewers.

 

I am on Ignite 250/20 , so technically I could stream at max bitrate 6000 without any issues since it's only 6 MBS, however I had to lower down as much as 2500 (2.5 mbs) to be able to stream and make it not too bad for the viewer while still holding a decent quality.

 

I don't think much can be done, I remember the download acting the same way on D3.0 and only D3.1 fixed it. So I assume only D3.1 upstream will finally fix that and I will be able to stream at higher bitrate and being consistent on twitch.

 

Until then it's 2500 kbs and I have to cross my fingers for the spikes not to happen too often.

Re: Rogers Online Gaming Thread

RyzenFX
I'm a Reliable Contributor

Good evening everyone, 

 

Is anybody having high extremely high ping in League of Legends as of now? I have multiple friends in Rogers who are having the same problem. 

 

I did use logs of lag to cover the raw network data into a graph but it showed minimal packet loss. The ping average is at 150ms right now. 

Re: Rogers Online Gaming Thread

KevinK67
I've Been Here Awhile

I’ve been suffering from high ping/latency issues with Battlefield 1 for about a month now. I’ve identified the problem (I think) after much back and forth between Rogers and EA tech support.

I ran a trace route and it appears the bottleneck is a place called Akamai Technologies; everything is stable up until there.

Does anyone know who I should contact to resolve this issue? Who exactly is responsible for the routing involved in these type of situations?


screenshot_965.jpg

Re: Rogers Online Gaming Thread

dwilmink
I've Been Here Awhile

Yeah, it looks like the connection gets pretty bad one it hits eqix-ch2.chi01.riotdirect.net

 

Re: Rogers Online Gaming Thread

Hello and Welcome to the Community @KevinK67 & @dwilmink,

 

We would definitely want you to enjoy uninterrupted gaming, however there have been numerous discussions about high ping/latency issues in this thread. Have guys had a chance to go through the messages?

 

I'll also tag @RogersKevin @Datalink @RogersDave for further insights Robot Happy!

 

Happy gaming!

 

 

 

RogersZia

Re: Rogers Online Gaming Thread

systemchalk
I've Been Around

I was directed here from a Twitter DM exchange with a representative.

 

My problem is that for several months my steam downloads have been capped at 1MB/s despite being directly connected to the modem (i.e. wired) and being on the Rogers 150u package.

I have run speed tests that indicate better download rates, but attempting to download games has consistently revealed my connection is being throttled (I would claim similar experiences using Origin and GOG, however, I can't claim this to have been as persistent as I do not use them as regularly).

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around

@RogersDave @RogersKevin @Datalink

 

Hi guys;

 

So we are having a hard time with twitch again.  Please see pic below of the twitch bandwidth test.  Only way to get Canada ones included is to include a few others that don't matter.  The Toronto one seems to be the best one but it fluctuates a lot.  Right now seems ok other times the quality is well below the 80% mark.  So having to do bandwidth test every time before we stream is a royal pain.  Anyone else seeing this?  

 

 

Pained

 

Mythen

 

 

 

Re: Rogers Online Gaming Thread

Stable but higher than normal ping, also random ping everyday

 

I have Rogers high speed internet with 120 down and 10 up i believe. I recently updated my modem to the newest CODA-4582 because the old one had intermittent connectivity issues.

 

However, now that the random disconnections are gone, the ping/latency in games are different all the time.

 

I am the sole user of the internet in a rented townhouse in Northwest Kitchener, ON. And I am connected via Ethernet cable directly to my desktop.

 

Usually, at best, my ping is about 25. This sometimes stays at 30, or even up to 40 something. I would have nothing but a game running.

 

This is actually the least of my worries, what troubles me the most is that sometimes the ping goes up to around 70 and just stays there. At first I thought maybe someone in the neighborhood was using my internet, then I checked the admin page and my computer would be the only connection active.

 

Then I reset the modem hoping that would help (BTW it takes so long for the reset to complete via the hitron login at 192.168.0.1, and I also physically reset the modem), anyway, nothing changed, still 70 ping.

 

The following are some of the most recent events in the log:

10 07/28/2017 19:40:28 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;
11 07/29/2017 10:10:33 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;
12 07/30/2017 19:40:30 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;
13 07/31/2017 17:21:18 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;
14 07/31/2017 19:40:31 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;
15 08/01/2017 18:27:45 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;
16 08/01/2017 19:40:32 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=00:17:10:91:66:17;CM-QOS=1.1;CM-VER=3.1;

 

And the signnal strengths and whatnot: 

DOCSIS Overview
Network Access Permitted
IP Address  
Subnet Mask  
Gateway IP Address  
DHCP Lease Time 😧 06 H: 20 M: 56 S: 02
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 6.900 7 38.983
2 855000000 256QAM 4.200 3 37.636
3 861000000 256QAM 3.900 4 37.636
4 579000000 256QAM 6.000 5 38.983
5 585000000 256QAM 6.700 6 38.983
6 849000000 256QAM 3.400 2 37.356
7 597000000 256QAM 6.600 8 38.983
8 603000000 256QAM 6.200 9 38.605
9 609000000 256QAM 5.600 10 38.605
10 615000000 256QAM 5.400 11 38.605
11 621000000 256QAM 5.300 12 38.605
12 633000000 256QAM 4.800 13 38.605
13 639000000 256QAM 4.500 14 38.605
14 645000000 256QAM 5.000 15 38.605
15 651000000 256QAM 5.600 16 38.983
16 657000000 256QAM 6.100 17 38.983
17 663000000 256QAM 6.300 18 38.983
18 669000000 256QAM 7.000 19 38.605
19 675000000 256QAM 7.700 20 38.983
20 681000000 256QAM 7.300 21 38.605
21 687000000 256QAM 6.600 22 38.983
22 693000000 256QAM 6.400 23 38.605
23 699000000 256QAM 6.000 24 38.605
24 705000000 256QAM 5.100 25 38.605
25 711000000 256QAM 4.900 26 38.605
26 717000000 256QAM 4.500 27 37.636
27 723000000 256QAM 3.800 28 37.636
28 825000000 256QAM 3.800 29 37.636
29 831000000 256QAM 3.800 30 37.636
30 837000000 256QAM 3.400 31 37.356
31 843000000 256QAM 3.200 32 37.356
32 303000000 256QAM 4.500 1 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 290600000 YES YES YES 4.099998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 37.000 5 6400000
2 38596000 ATDMA - 64QAM 38.500 6 3200000
3 30596000 ATDMA - 64QAM 36.500 4 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

IPs removed on purpose.

 

I have a feeling after all the tweaking around that its simply the cable in my neighborhood isn't capable of handling all the internet services which should mean an upgrade is necessary because these ping problems usually arise in afternoon to early evening when everyone is usually active on the internet.

 

Anyway,

 

Any help is appreciated! I apologize if I sound passive aggressive here and there, sometimes dealing with the biggest internet company in Canada in the past month can give such headaches 😞

Re: Rogers Online Gaming Thread

@Runshan the DHCP RENEW WARNING is unusual to see.  Is the modem going off line at all and if so, if you log into the modem after it returns to service, does the DHCP RENEW WARNING correspond to the drop out time?

 

Your DOCSIS 3.0 downstream signal levels are all high, their usually around 0 dBmV.   The signal to noise ratios are ok.  The Upstream signal levels are ok as well.  

 

Just to note, the OFDM frequency and signal level data shown in the table is not correct, so, the only way to determine what the OFDM signal level and signal to noise ratios are, is to contact tech support.  They have access to the correct data, so, for interests sake that is what I would do, determine if those values are within spec.  

Do you happen to have more than one device plugged into the modem's ethernet ports?  Are all of the ports connected ?

 

Your feeling concerning the neighborhood Cable Modem Termination System (CMTS) not being able to handle the load might be absolutely correct.  That can be easily observed by running a continuous ping test from the modem to the CMTS.  Please read thru the following post which contains instructions to set up Pingplotter to ping the CMTS.  You don't have to buy a licence for Pingplotter unless you want to.  It will run in a Pro demo mode for 14 days without any function restrictions.  After 14 days, without a Standard or Pro licence, it will kick down a a freebie mode.  I wrote that post for the purpose of detecting packet loss between the modem and CMTS, but, by monitoring that path for at least 24 hours, preferably longer, the resulting pingplotter graphical results will show the difference between the modem to CMTS ping times from very early in the morning to the busy evening times where you are experiencing the high ping times.  So, thats the starting point, see whats up between the modem and CMTS.  The question after that is what can be done about the high ping times?  

 

http://communityforums.rogers.com/t5/Internet/Intermittent-disconnects/m-p/364602#M35528

 

You indicated that you're in a townhouse.  If that's in a large enough complex, there is a good chance that the complex might have its own Multiple Dwelling Unit (MDU) which is essentially a CMTS for a large occupancy building.  These normally run 24/7 without issue, but, every once in a while we run into one that has issues. Typically there is more than one MDU on site, so, it might be possible for a tech to switch you over to a second or third MDU.  Tech support might be able to advise you as to whether you're connected to a CMTS or building MDU.  If its an MDU, then maybe there is a quicker resolution to the problem at hand by being switched to another MDU.  That would be my approach with the first line tech support.  Fwiw, second line tech support would be able to tell you the load on the CMTS or MDU.  For some reason, the first line techs don't have access to that info.  I'd ask the question anyways, hopefully you'll be bounced up to a second line tech for a quick discussion on CMTS / MDU loading. 



Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around
@Datalink

That dhcp Renew error I get all the time. Doesn't seem to affect my connection that I am aware of

Re: Rogers Online Gaming Thread

Hi everyone, 

 

Thanks for posting, great to see the Community leveraging the Gaming Thread. I've been a bit MIA but have been reviewing comments here and there. Need to do a full sweep.

 

In regards to high ping/latency while gaming, this shouldn't be a regular occurrence. You may be in an area with an issue that is affecting your experience. If efforts have been exhausted, feel free to send me a message with some details. We would need to further investigate. 

 

In regards to Twitch, had a chat with Dave. We were under the impression after engaging AWS - thing were working much better. I can see that folks are still experiencing issues. I'll do some testing & will help consolidate the information so we can further investigate. I may reach out to some of you via PM so we can capture additional information. 

 

RogersKevin

Re: Rogers Online Gaming Thread

Hello @Datalink,

 

 

Thanks for the detailed replies even though I'm not sure what any of the terms you wrote down meant..

 

To answer a few of your questions,

 

yes, my desktop is the sole device connected to the modem most of the time. 

 

Like @Mythen

 

 

 

Re: Rogers Online Gaming Thread

slcfam
I Plan to Stick Around

Further to my previous posts regarding IP Lease time - it has gone back to approximately 55 minutes again.  It seems the one minute downtime was a one-off, but having streams and games interrupted every 55 minutes is quite disruptive.  Can someone look into this again please?  @RogersDave?  Would really appreciate it, thanks.

Re: Rogers Online Gaming Thread

Cinestr
I've Been Here Awhile

Hi, There. Having issues with Twitch as well. I'm streaming to the Toronto server, but the server tester tool gives me 100% on the Toronto server.

 

When streaming I start to drop 5-10% of frames after the first few minutes. This will happen every few minutes as long as the stream is live. Occasionally it will completely disconnect me, but that is pretty rare. When I stream through a VPN, I will often not drop a single frame. If I do drop frames, it is like 0.01% - 0.05% at the most.  I've been though all my settings, replaced modem twice, replaced all cables, streamed from a different PC on the same connection, tried multiple ingest servers, even bought a new network card to rule out my motherboard crapping out on me. Port Forwarding is set up for TCP Port 1935.

 

Any help would be greatly appreciated. Thanks.

Re: Rogers Online Gaming Thread

@Cinestr what modem do you have, a black CGN3xxx or the white CODA-4582? From your description it sounds like a CNG3xxx modem.  The CNG3xxx modems are Intel Puma 6 based which have latency problems due to the firmware design.  In addition to the latency, there is also a 5 to 10 % packet loss with UDP.  The CODA-4582 is Intel Puma 7 based which does not suffer from the latency that is seen in the Puma 6 modems.  

 

What protocol are you using to stream, TCP or UDP? 



Re: Rogers Online Gaming Thread

Cinestr
I've Been Here Awhile
The giant ugly white one! CODA-4582 & Using TCP.

Re: Rogers Online Gaming Thread

Hmm, ok then, this is something that @RogersDave might have to look at.  Other users have also reported issues with twitch, so, there might be more than a possible modem issue.



Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around
The Toronto twitch injest server is not stable for some reason. My upload goes to zero alot of times to this one. When we run the twitch test for some reason the Chicago server is the Best. There is even one in Montreal but it's quality is below the 80% quality mark set by twitch.

Is there a routing issue at play here?

Re: Rogers Online Gaming Thread

Steve613
I'm Here A Lot

I have set up my PS3. I am logging on to GTA5 online but takes forever to load and also disconnects alot.

I read on portforwarding, i opened up the ports needed etc. But still load issues and disconnects often.

I also Have 500MBPS internet so speed should not be an issues, Any ideas on what i need to do?

Re: Rogers Online Gaming Thread

on your PS3, when you goto settings -> network, do the network test, does it say nat type 2 or 3?

 

NAT Type 2 is what it should say.

 

Re: Rogers Online Gaming Thread

Ya it does say NAT 2 , i removed all my port forwarding settings i manually did. Did a fresh reboot but still seems slow to log on etc but not loosing connection as much or as fast.

I was reading that i needed to make my PS3 have a static IP and then manually set up the Port Forwarding.Do you know if that would work better?