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Rogers Online Gaming Thread

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!

607 REPLIES 607

Re: Rogers Online Gaming Thread

@Datalink @RogersKevin this is what I go thru every night this was done at 8pm during peak time

 

174.115.32.1june20.png

easo.ea.com.png

Re: Rogers Online Gaming Thread

slcfam
I Plan to Stick Around

Quick question re: DHCP lease times, currently in my area (Brampton, ON) set to around 54 minutes.  This breaks tcp streams, vpn and gaming lag/disconnections.  Any idea, @RogersDave or @RogersKevin how long the renewal time will be so short?

Re: Rogers Online Gaming Thread

slcfam
I Plan to Stick Around

Joy!  (Ren and Stimpy reference anyone?)  ... Lease time set to 2 days!  Thanks so much.

 

Edit:  Testing continues...  an hour later and a full minute of outage;  will monitor for a couple days to see if it settles.

Re: Rogers Online Gaming Thread

The normal DHCP lease time is much longer than 1 hour, it should be 1 day I think. The renewal also does not create a 1 minute outage.

 

Now if you experience these symptoms, there must be something else going on that should be investigated further.

 

Dave

Re: Rogers Online Gaming Thread

waylon_lin
I've Been Around

upload only 2.22Mb/s,

http://www.speedtest.net/result/6406234928.png

 

big problem!   internet so lag,  can't play game this week!

1.jpg

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

@RogersDave

 

2 Days in a row that I am getting frames drop loss when broadcasting on Twitch, 2-8 to 3 % loss average.

I never paid attention to that until I realized it was happening the last 2 days that I did broadcast.

 

So it's possible it was happening on previous firmware too. I have not paid attention at that time.

 

Coda .30T1 firmware at the moment.

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

@RogersKevin @RogersDave

 

My quality is cutting out when I broadcast on twitch.

 

i7 5930k 12 cores, OC 4.3ghz

GTX980 

16GB DDR4 ram 2133 mhz

 

NET 250mbs down/20up

 

my cpu is not close to bottleneck , I am pretty sure the small lag is caused by my upload.

If you want to see the lag I am talking about, go to www.twitch.tv/thefishermanclub and watch any past broadcast videos.

 

I ran different test from 2500 -3000 3500 4000 kbs in the Output but the issue persist even when I lower the bandwitch as low as 2500kbs

 

I did a test with a friend on Bell, he has 100 upload but a weaker cpu than me, he's able to stream the same games at a higher bitrate without any lag, that's how I isolated the issue to be ISP based and on my upload.

 

I am confident that DOCSIS 3.1 on the upload would fix this but in the meantime it's very hard to broadcast because it gives a very poor quality to my audience.

 

Hopefully there's a solution to fix it sooner than waiting for D.31?

 

Please help a desperate twitch broadcaster

 

Re: Rogers Online Gaming Thread

Nadernt
I Plan to Stick Around

@JohnBeaudin Have you tried the TwitchTest tool? It tests your connection to each Twitch server. It might help you find a better server to stream to.

 

Run the test for a decent duration (2 minutes+) for each server and that way you can look to see if your upload to the server is dropping in real time. It also gives a "quality" number that tests for re-transmissions, where "Re-transmissions indicate bandwidth throttling, congestion or packet loss." You can mess around with the TCP Window Size setting, as some users reported higher quality and more constant bitrate with it set to 1M or 4M, but I didn't notice a difference between that and the Automatic (OBS) setting.

Everything about your setup is fine. Your computer parts being a bottleneck (which they aren't) should only impact the FPS of your game when you stream, and your upload is more than good enough to run a twitch stream at 6,000 kbps bitrate.

I casually stream on Twitch as well, and I noticed that when I switched to the CODA modem, I get ping spikes while streaming, where my ping goes anywhere from 100-400ms for a few seconds in game. This did not occur when I was using the CGN3ACSMR Rocket modem. 

 

When I use Twitch's Inspector tool and run a stream quality check, there seems to be an unstable event every minute for 5-10 seconds.

 

I suspect there is an issue with the CODA modem and Twitch servers. The "Twitch buffering" problem on page 1 of this thread seems to go both ways, with watching a stream and while streaming. I get random buffering while watching Twitch streams as well. 

 

twitchtest.PNG

 

Here are my results from running the TwitchTest tool. With the CGN3ACSMR modem, I could get 10,000+ upload to most servers, and 80+ quality on most. However, I'm seeing upload bandwidth drop a lot while testing, from 10,000+ down to 5,000, then back up to 8,000, etc. My quality numbers are abysmal, indicating massive amounts of re-transmissions. My internet is 100mb down/10mb up.

 

Here is another test, with the Automatic setting OBS would use:

 

twitchtest2.PNG

 

And here is a Twitch inspector result for a quick 9 minute stream where I played Overwatch. There were one or two moments where I noticed my ping spike to around 100ish (really noticeable spike). This is to the Ashburn, VA server, which used to be my best ping/quality option on the old modem.

 

inspector.PNG

Re: Rogers Online Gaming Thread

Hey Community,

 

Sorry I’ve been a bit MIA ! Will get around to responding. Going to do some additional testing on Twitch & connect with Dave. 

 

@lethalsniper - Thanks for sharing & sorry to hear about the troubles in your area, hoping it’s resolved soon. I’ve added my pingplotter results for comparison. Also, as noted in the past I am not in an area with congestion so our experiences may differ.I’ve been playing a lot of FIFA 17 on PS4 over the last 2-3 weeks, around 20+ online matches.. Majority of the games ran perfectly fine, but there were some matches that had noticeable & continuous lag.

 

One thing to note about EA games & it’s been brought up by the Community in the past is the network architecture involves a variety of solutions that differ based on game & also modes within the game itself..Some game publishers are leveraging a “hybrid” model, which consists of using P2P when a server is not available. For EA, it doesn’t appear there is consistency in the approach as you have PvP match on FIFA which is using P2P, then you have PvP match on Madden which appears to be using a client-server solution.  Technically speaking, that test EA suggests to run as a troubleshooting step, only speaks to one of the solutions they are using - client server. The EA Support section does not provide much information on how exactly we can analyze & diagnose issues for P2P matches. Also it’s a bit vague on what games exactly are using that server listed, just mentions that it works for “most” EA titles.

 

The basis of P2P architecture for online gaming involves match making server, which then “peers” you with another player(s)..A connection is established, one player is marked as the host & the data is travelling through the internet between you & the host, not needing a server to “run the game online”. If you happen to live in Toronto and are matched up with a player who is also in Toronto, then logically speaking the latency between players should be less, so you have a much “smoother” match.

 

This makes it a bit difficult to troubleshoot as those FIFA matches where I got paired up with another player & performance was poor, my suspicions were that it was related to physical location of the other players & data flow back and forth between us – didn’t have a way to do a root cause analysis. FIFA 17 does not give any information on in-game connection performance.  NHL 17 does provide more details, as in-game you are provided with the current latency to the game server or between players, but still not enough to take a look at the route between players on the P2P match – also doesn't let you know who is the host. 

 

I can run some more 6v6 matches on NHL, which I know is using a server and provide a summary on that as well. I know this might not necessarily helpful but just wanted to provide an explanation, as a lot posts/comments online show that people all over the world have a similar experience, as to what I reported above. There is a mixture of feedback from gamers who state P2P is the ideal solution for sports games, while others state having a server is much better. One post was mentioning that the server for a game like NBA 2K has serious issues when there are bunch of players online, so if you had P2P in that case you could avoid that, as you aren't dependent on a server to run the game online. 

 

RogersKevin

 

ea.jpg

Re: Rogers Online Gaming Thread

@JohnBeaudin 

 

@Mythen

 

Are you still having issues watching streams on Twitch ? Or is it just broadcasting now ? 

 

RogersKevin

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

@RogersKevin

 

Just broadcasting, I can put anything higher than 2,500 kbs (2,5m/s) otherwise the upload can't keep up.. but I have 20 m/s upload and 3,500 kbs should not be an issue it's only 3,5 mb/s. 

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around
@RogersKevin

The freezing I was experiencing while watching twitch streams seems to have corrected itself. Getting some buffering but that is a little normal. I would say it's 98% better than it was. The other 2% I can live with. Let's hope it stays that way. As for broadcasting. My wife does that and streams at 2500 kbs which she doesn't have an issue with currently. Well let you know if it becomes a problem

Mythen

Re: Rogers Online Gaming Thread

RyzenFX
I'm a Reliable Contributor

@RogersKevin Just curious here, but do you have any idea of what's coming in the future? (i.e when DOCSIS 3.1 upload will start to deploy?)

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around

@RogersKevin @RogersDave

 

Wondering if anything is going on in my area this evening.  Getting buffering on Youtube of all things.  even my upload streaming to twitch goes to almost nothing at times

 

What do you think.  

 

Mythen

Re: Rogers Online Gaming Thread

MKCS
I've Been Around

@RogersDave @RogersKevin 

 

Suffering high ping to NCSOFT's servers

 

Direct connection from Toronto To NCSOFT's servers

 

Y2Syv7aj3nA.pnghttps://share.pingplotter.com/gfjjcXfxVTx

 

When connect to VPN in Toronto, ping is much lower:

BFeRzihGoxy.png

 

https://share.pingplotter.com/ZDmWYiXVw8Q

 

144ms vs 53ms

Re: Rogers Online Gaming Thread

Horrendous upload speed to Twitch

 

Upload speed was a stable 10 mbps until a few days ago. Now it's dropped to an unstable 3-6 mbps, according to several speed-test sites. On the Twitch bandwidth test, it's even more ludicrously bad:


 

This is downtown Toronto btw. Is this a known issue? Am I being throttled? Twitch streaming is impossible right now. Thanks.

Re: Rogers Online Gaming Thread

johnleb87
I've Been Here Awhile

Horrible ping for the past few weeks

 

Hi,

For the past few week I had horrible ping with my rogers services & was wondering if anyone else had that issue. I live in New Brunswick & all my friend that have rogers has the same issue. Those with Bell do not have it. The issue is this: While playing online video games, I usually had a ping of 50-80. Now it can go all the way to 150-180. That amount of ping is making games unplayable because there is too much delay & rubberbanding. I went on speedtest.net to try connecting to different servers & the issue seems to arise as soon as I am connecting to servers from Maine (which probably cause the issue for my online games). When i connect to a manitoba server for example, I get 55 ping. A server from Maine gives me 93 ping (which should not happens as it is much closer to my location). I have been with rogers for a few years & never had this problem. Now it has been a few weeks and I constantly get it. I have contacted Rogers & they say I need to change my modem. As all my friends using Rogers has the same issue, which started at the same time, I would bet my modem is in great shape. Getting another one would be a 3h drive for me to get to the nearest rogers store so I cannot try that at the moment. Needless to say, this is very frustrating & I hope it gets fixed soon. Anyone else have this issue?

 

**I wrote this in english for better visibility but if someone from rogers wants to call me to discuss this, please have a French representative contact me. My oral skills in english are not good.

Re: Rogers Online Gaming Thread

Nadernt
I Plan to Stick Around

Has anybody's ping improved to Overwatch? I'm now getting around 25-30ms when before the lowest I could get when jitter wasn't acting up was around 37ms. I used to get 25-30ms with a program, Haste.net, that would optimize routing to Overwatch and League of Legends servers, but I don't use it anymore.

 

I'm wondering if Rogers maybe made routing improvements to OW/Amazon servers, if there was some other back-end change, or if what I'm seeing is just a fluke for some reason.

 

Edit: obviously I spoke too soon. As soon as I unpaused the custom game I was in, my ping went back up to around 37-40ms. Really weird...

Re: Rogers Online Gaming Thread

lupinglade
I Plan to Stick Around

Paying over $100/month for worse ping and lag than back in the @home days for ~$30/month. This is getting old. We need proper performance, download speed isn't everything. Rogers, start doing something about the routing/pings and underperforming modem/CMTS hardware!

Re: Rogers Online Gaming Thread

TCarneiro
I Plan to Stick Around
Same issue here. I think it's a problem with amazon servers.

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around
Last couple of weeks trying to stream to twitch has been brutal. My upload speed to the twitch injest servers is all over the place and not stable. Pauses on play back. If needed I can provide a URL for the video which shows what I am talking about