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Rogers Online Gaming Thread

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!

607 REPLIES 607

Re: Rogers Online Gaming Thread

RogersKevin
Project Manager
Project Manager

Hi Community,

 

I’m @RogersKevin & just like many of you, I love gaming online. You may know @RogersDave & the awesome work he does ensure we provide an optimal Internet experience. We’ll keep this post updated with any known issues related to gaming. Always appreciate your feedback to help ensure we keep improving and provide the best possible experience for our gamers. Let us know what you think about Gaming online with Rogers!

 

 

Re: Rogers Online Gaming Thread

Hey everyone,

 

Check out some of my results for the game League of Legends & CS GO. You will see a comparison from Firmware .26 & Firmware .27. I’ve also included some speed tests results.

 

11.jpg22.jpgspeedtest.jpgCSGO.jpg

 

 

 

What games are you playing & how is the performance?

Re: Rogers Online Gaming Thread

RyzenFX
I'm a Reliable Contributor

@RogersKevin Welcome to the forums and nice to meet you! I'm glad that you along with @RogersMargaret and @RogersDave have launched this forum post as we do have many gamers, including myself who are really concerned with bufferbloat, packets loss, and latency. 

 

Recently, we have come upon the topic of bufferbloat- as I had discovered that the bufferbloat seen in version 2.0.10.26T2 and previous versions have shown negative impacts in gaming, which were mostly noticed in League of Legends due to the very unresponsive gameplay. 

 

When firmware 2.0.10.27 was deployed, I was very glad to see that the new Intel base code had significantly improved the bufferbloat performance. As a result, I noticed my gameplay felt much more responsive and smoother in League of Legends. My ping decreased from 35-45ms to 24-28ms. 

 

I play a large variety of games such as CS:GO, Battlefield 1, Overwatch, H1Z1, Rocket League, and GTA V.

All have been performing great with version 2.0.10.27. 

 

I'm looking forward to see everybody's constributions to the forum post. Smiley Happy

 

 

Re: Rogers Online Gaming Thread

Two thumbs up on launching a gaming thread, even if I'm not a gamer.  Ok, first question then, can @RogersDave or @RogersKevin comment on any progress with Microsoft for the XBox and Sony for the PS4 in terms of data rates and/or latency that Rogers users experience with those companies.  From previous comments in the internet forum, Bell users appear to experience better performance when accessing Microsoft and Sony's gaming and content servers.  I know this has been indicated to Dave in the past, just wondering if anyone can provide an update on the progress, or lack thereof for the XBox and PS3 & 4 users.  



Re: Rogers Online Gaming Thread

Thanks @RyzenFX Smiley Happy

 

Appreciate the feedback, always great to hear directly from other gamers! I play a wide variety of games as well & love to try out new ones. The weekend that just past I was playing FIFA 17 on PS4 & remotely on PS VITA.  

 

Looking forward to hearing from others Smiley Happy 

 

Re: Rogers Online Gaming Thread

RyzenFX
I'm a Reliable Contributor

In comparison to @RogersKevin logs of lag post above, I'd like to share mine as well.

 

league_log_1_may15.png

 

For those who are unaware what logs of lag is, it is a website based on HTML5 which allows you to drag your raw network logs from League of Legends and drop it onto the website. The website transforms the raw network data into a graph which displays the ping and packet loss and many more

 

 

How do I convert my raw network logs in League of Legends into a graph like above?

    1. Under Local Disk (C) click into the folder called Riot Games and then click into the League of Legends folder
    2. Inside the League of Legends folder, find another folder called Logs
    3. In side the Logs folder, there is another folder called Network Logs
    4. Your network logs are ordered from oldest to most recent (newest logs are at the bottom of the folder)
    5. Drag and drop the log onto the website to see your connection data. 

Please keep in mind that not everybody will have the same ping and packet loss. For example, one may experience more packet loss because they are experiencing uplink node congestion, or your uplink connection within the household may be saturated. 

 

Rogers also has a peering agreement setup with Riot Games (company behind League of Legends) so that our connections get the best route to the League game servers in Chicago. With that, IDEALLY we should be seeing averaging a ping of 25-30ms.

 

I want to stress the idea that with Rogers' new Gigabit Modem (CODA-4582) users are able to take advantage of the DOCSIS 3.1 which helps in relieving congestion for download and upload, but as well provide more bandwidth and lower ping. OFDM is already deployed throughout the entire network, but once OFDMA gets enabled we should see our ping in to drop a bit more. Smiley Happy

 

With firmware 2.0.10.27, I can personally say that the CODA-4582 outperforms Rogers' Hitron AC modem lineup. For those looking for the best gaming experience Rogers has to offer, the CODA-4582 and firmware 2.0.10.27 strongly delivers.  

 

 

Re: Rogers Online Gaming Thread


@Datalink wrote:

Two thumbs up on launching a gaming thread, even if I'm not a gamer.  Ok, first question then, can @RogersDave or @RogersKevin comment on any progress with Microsoft for the XBox and Sony for the PS4 in terms of data rates and/or latency that Rogers users experience with those companies.  From previous comments in the internet forum, Bell users appear to experience better performance when accessing Microsoft and Sony's gaming and content servers.  I know this has been indicated to Dave in the past, just wondering if anyone can provide an update on the progress, or lack thereof for the XBox and PS3 & 4 users.  


Hey @Datalink Smiley Happy

 

Thanks for the feedback, glad we kicked off the thread ! Everyone is welcome, gamer or not Smiley Happy .. I've been gaming on PS4 & Xbox One without issue , is this specific to downloads from the console stores? Would be great to gather further details ! I think Dave has the Microsoft one on the list, I can inquire & update the list.

 

I downloaded Halo 5 & FIFA 17 on Xbox One over Wireless 5G recently. Was seeing speeds over 100Mb/s , haven't tested wired yet & can't recall downloading from the Playstation store recently.  I have seen threads about the PS4 speed test within the system not giving back the best results. Happy to test out some diff configs & report back.

 

Let me know if you have links to some of those old threads so I can review. I review a lot of forum stuff lol, you lose track after a bit haha... Thanks!!

 

 

 

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

Following this thread!

Re: Rogers Online Gaming Thread

RogersDave
Retired Support
Retired Support

Welcome aboard @RogersKevin!

 

I have been working on the IPv6 issue with EA games for the last couple of days. I am working with some individuals on the XBOX team at Microsoft who happen to be IPv6 advocates so they are really trying to get this sorted out.

 

One ask that they had was to know your XBOX gamertag and an exact time when you tried matchmaking and failed on a EA game with IPv6 enabled. They will pull the relevant logs to better assess the situation.

 

 

On another topic, I've added to the issue list in the 2nd post and entry regarding buffering on Twitch. This still requires further investigation on our side with Amazon/Twitch.

 

Dave

Re: Rogers Online Gaming Thread


@RogersDave wrote:

Welcome aboard @RogersKevin!

 

I have been working on the IPv6 issue with EA games for the last couple of days. I am working with some individuals on the XBOX team at Microsoft who happen to be IPv6 advocates so they are really trying to get this sorted out.

 

One ask that they had was to know your XBOX gamertag and an exact time when you tried matchmaking and failed on a EA game with IPv6 enabled. They will pull the relevant logs to better assess the situation.

 

 

On another topic, I've added to the issue list in the 2nd post and entry regarding buffering on Twitch. This still requires further investigation on our side with Amazon/Twitch.

 

Dave


Thanks @RogersDave

 

I'll make some more attempts & send you the information. In regards to Twitch, I have seen the reports for Community members.  After reading about the posts on Twitch issues in the past, I did two short tests but could not reproduce the issue.

 

Community, can you send me some of the channels you guys are watching on Twitch(the more the better) ? I would like to test them out during various times(morning,peak time etc). Will test Twitch some more & report back. 

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around
Doesn't seem to matter which twitch stream I am watching. It happens during the day but at prime time it crazy. I'll post some examples when I am watching.
I also want to point out that I wouldn't describe the issue as buffering. More like the stream completely freezes but chat is ok


Mythen

Re: Rogers Online Gaming Thread


@Mythen wrote:
Doesn't seem to matter which twitch stream I am watching. It happens during the day but at prime time it crazy. I'll post some examples when I am watching.
I also want to point out that I wouldn't describe the issue as buffering. More like the stream completely freezes but chat is ok


Mythen

Thanks @Mythen

 

I have the stream linked  here running right now. So far so good, I will leave it up & monitor.

 

 

 

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

I am located in N-B, on 250/20 CODA modem.

 

The greatest improvement for me was D3.1 combined with .27 , since then my ping improved a bit and there is no packet loss. However the routing could be improved because I've ran several test with my neighbors on Bell and they have a much lower ping because they have a different routing. ( I've sent the logs to @RogersDave , but he's too busy to look at it now, maybe someone else can?)

 

Other than that there is the issue with twtich , especially during the day when you have the reload the page every 5-10 minute, and for some reason it only happen with Rogers, Bell don't have this issue.

 

When these 2 items will be fixed, I will be happy like a tree!

Re: Rogers Online Gaming Thread

Hiitchy
I Plan to Stick Around

11baf0d16466a26da376da9f91bb4262.png

 

I'm in Brampton, Ontario and play League of Legends every now and then. Pretty happy to see that my ping is anywhere between 25-40, and people are constantly asking how my ping is so low! It's hilarious!

 

I'm on the gigabit package running the 26T2 firmware on the Coda-4582. Great work so far!

- Hiitchy

Re: Rogers Online Gaming Thread

When playing nhl 17 on the Xbox one it doesn't matter which game mode we play , drop in games, eashl online 6v6 , all of friends on rogers internet all have issues like me lag spikess, sluggish game play , , delay with other friends on bell have no issues , I feel like rogers ,ea/ Microsoft are not great for gaming

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around
@RogersKevin

Twitch seems to be behaving currently. I mostly Saw it during peek times. I'll post an example when I experience it

Mythen

Re: Rogers Online Gaming Thread

Thanks for the info @Mythen @JohnBeaudin

I had the stream running for 1.5 hrs while working on some other stuff and it did not freeze up. I did take a look at web code to find the server the video stream was coming from and ran some traces there as well. Going to test some more in the evening.

@Mythen did you happen to run a speed test when it was working fine ? Can you also run one when you are having the issue? Let me know if you notice any change.

Also I see you mentioned the stream will freeze, but chat still works. Does the video stream come back on the first refresh when it freezes up ? What browsers are you guys using ?

Thanks !

Re: Rogers Online Gaming Thread

Mythen
I Plan to Stick Around

@RogersKevin

 

 

That's my speed test currently.  

 

Also I am using Chrome version 58. Its the latest version.  Also when Twitch freezes if I refresh the page it will come back or if I pause the stream and hit play again it will come back.  But when its really bad I have to this every 5 or 10 minutes

 

Mythen

Re: Rogers Online Gaming Thread

JohnBeaudin
I'm a Senior Contributor

My speedtest is the same as Mythen, with Moncton as the host as well!

 

Tried on IE,edge,chrome,firefox all latest version and I can recreate the issue on any browser.

 

I use a Killer Ethernet adapter with a Cat7 Cable.

 

PC specs

 

i7 5930K OC 3.4gh

16 GB DDR4 

256SSD+ 4TB

GTX 980

 

I have not streamed twitch for a few days thought, I will try again later today and see if the issue is present but it was pretty bad the last 4 weeks.

Re: Rogers Online Gaming Thread

@JohnBeaudin when you say that you are trying to stream twitch, is that twitch download stream, or twitch upload stream?