Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Lexicon12
I've Been Here Awhile
Posts: 2

Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Had these two boxes for months. Lately seeing that the list of recorded programs when viewed on the 4642HD is missing episodes or complete shows as compared to the list on the PVR itself.

Any fixes for this? Just rebooting both. Tried unplugging both. No difference.

 

 

 

***Edited labels***

Gdkitty
Resident Expert
Resident Expert
Posts: 14,327

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Reboot would be my first guess..  I have the same setup at home.. i can check tonight hopefuly and see if mine are showing up ok.

Only other thing i could think of.. would be to unplug the HD box.. then delete a show.. leave it for a good period of time, then let it boot back up, and then try to see whats there.. hopefuly it might force a refresh.



RogersEricB
Retired Moderator
Retired Moderator
Posts: 316

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Hi there!

I'm sending you a private message so we can take a look at this together.

Thanks!

RogersEric
jjeffery
I've Been Around
Posts: 1

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Hi,

 

  I was just wondering if you solved this issue since I am experiencing the same problem with my 4642,  I can only see about half of my recordings.  I am getting very tired of this Rogers experience.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,327

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

I don't know about the other person, but I just checked on both of my hd boxes and they are showing the recordings correctly, about 2 pages worth.


stanleylai88
I Plan to Stick Around
Posts: 9

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Have had the two for about a week now and finding the exact same thing.  AND DON'T delete a program that is part of a series because it will delete the entire series recording schedule and then tell you it EXISTS if you try to put it back.

 

NO ONE AT ROGERS SEEMS TO BE ABLE TO RESOLVE THIS.  Been told several times "have a low signal that is one way" yet each time a senior tech comes out the levels are within specs ("normal" as he called it) so the boxes don't get replaced and told "it must be a glitch".

MLEG
I've Been Around
Posts: 1

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

I have setup the new Remote TV Manager mobile app on my ipad to control my two PVRs.  It worked fine for one day.  I renamed each PVR according to room location and also noted that each listed on the mobile app via My Rogers account the exact recorded programs I keep on each PVR.  24 hours later, I opened the mobile app to control one of my PVR and could not find my PVR recorded lists, but instead saw the list of recorded programs from another PVR most likely in my neighborhood.  I phoned Rogers to report this issue (serious privacy concerns) and was passed from TV technical to Internet to Wireless and told no one could address this issue.  I have serious concerns that someone else has access to my information.  Anyone else have the same problem?

Rogers_Chris
Social Media Specialist
Social Media Specialist
Posts: 81

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

I've flagged this internally MLEG, we take this sort of thing seriously.
@Rogers_Chris
Gdkitty
Resident Expert
Resident Expert
Posts: 14,327

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

At least on here, there was at least one that was able to see another's , but it went away.


Contractor
I Plan to Stick Around
Posts: 9

Re: Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Sounds like someone forgot a MOCA filter!
I am a contractor for Rogers. My comments are my own and do not necessarily represent the views of Rogers or its affiliates. I'm simply here to pass along any helpful information I've acquired in the field to improve YOUR experience with their services.