I bought two International Roaming Package (for my wife's phone and myself) for travelling to Tokyo, Japan in July 2014. Both my wife and I disappointed when both phones didn't work properly:
1) I could text from my phone ONLY to my friends in Japan but couldn't text to my wife's phone;
2) Both my wife and I could not make even one call from both phones (each other and/or to my friends in Japan);
3) All my friends in Japan received an error when they called me or my wife.
Before leaving Canada, I called Rogers and asked if we would have to add extra numbers before original 10-digit during travel in Japan. I was told that I could use just 10-digit number with no additional (e.g. +010-1 or 1). My friends and I tried to figure out what's wrong with all different settings and numbers but was no luck. I also tried to call Rogers Customer Service; however, my phone didn't work, so how could I make a call?
Ended up both my wife's and my phones were totally useless entire period of our travel. I wasted my money ($125 + $70 + taxes) with Rogers International Roaming Packages.