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Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

Had my install today!
Tech was really good and knowledgeable (well as much as they can be this early)

I need to head out shortly, so this will be just a QUICK overview, go into MUCH more detail about all the stuff when I get back later tonight.

Modem set up,  put at demarc.  Built in range was decent, but not great for my 3rd box, so installed a MESH wireless.  Seems to work well from what I can see.  (I am running NOT bridged right now.. as my RT-N66U is getting a little long in the tooth.)  I was able to get 300+/25 on wireless (on 500u).  Wired seems fine.

X1 boxes are TINY, like android box sized.  
Seem to work well though, VERY fast to respond.  Recording work.  Playback works.  Playback via cell/ipad works.
Cant seem to find where to change the wifi network right now.. will ask the concierge when I talk to them tomorrow.

Again, will write a much larger review later tonight.  If you have questions, let me know and I can try and see/check about it.

 

*Edited Labels*

1,081 REPLIES 1,081

Re: Rogers Ignite TV Installation/Experiences/Questions

Kromtara
I Plan to Stick Around

@TheHonestTruth that sounds frustrating. Per others I would also recommend having a Rogers tech come out and review your set-up - ours ended up spending quite a bit of time testing and tuning.  FYI - we have three TV's, five heavy Internet users (two work from home), home phone, Rogers wireless phones, PlayStation and other connected devices on Ignite TV Internet 150 running fairing smoothly.

I can't comment on app control of Ignite because we use our Harmony Hub which has a good app to control all devices in our home.  We just use the Ignite app for profiles to control access.

All the best that your issues are solved soon!

Re: Rogers Ignite TV Installation/Experiences/Questions

Charles1234
I Plan to Stick Around

I was under the impression that Ignite TV’s bandwidth is completely independent and doesn’t affect your internet bandwidth (this is what the install tech told me) could someone please clarify? 

Re: Rogers Ignite TV Installation/Experiences/Questions

Unfortunately, a lot of the techs, beyond the setup and what they need to do for that, are not super technical minded and dont know all the details (or are using different terminology)

 

It does effect the bandwidth.  So if you have the 150mbps, and had 3 TVs running 15mbps streams, that you would only have 105mbps left.

Now, it would be possible for them, to have it not effect 'usage', that those streams wouldnt count towards your usage.  But that point is moot as all plans for Ignite, as they are unlimited.

Re: Rogers Ignite TV Installation/Experiences/Questions

@Charles1234  Ignite TV and Internet traffic definitely share the same link.  However, with my 150u bundle, speed tests (and large file downloads) also show that I typically get 190+ Mb/s of available bandwidth.  With all three TVs active, I'm still getting better than the "advertised speed" for Internet.

Re: Rogers Ignite TV Installation/Experiences/Questions

Charles1234
I Plan to Stick Around
Interesting to know, I’m on 500u so it shouldn’t be an issue and am the primary internet user in the house.

Let me setup a scenario and see if anyone can give a recommendation. I download my ps4 games digitally what would be the best way to control traffic so my game download doesn’t use all/most of the bandwidth and bog down the ignite terminals?

Re: Rogers Ignite TV Installation/Experiences/Questions

@Charles1234 you would need a router or managed switch connected to one of the modem's ethernet ports, that would in turn connect to the ps4 or any other device that requires bandwidth limitation.  That router wouldn't necessarily provide any DHCP services, its just there to limit the bandwidth to any connected devices.  

 

Is there any function available on the app to limit bandwidth to any devices?



Re: Rogers Ignite TV Installation/Experiences/Questions


@Charles1234 wrote:
Interesting to know, I’m on 500u so it shouldn’t be an issue and am the primary internet user in the house.

Let me setup a scenario and see if anyone can give a recommendation. I download my ps4 games digitally what would be the best way to control traffic so my game download doesn’t use all/most of the bandwidth and bog down the ignite terminals?

I wouldn't worry about doing any traffic prioritization unless it actually becomes a problem.  Ignite TV traffic is sent as unicast streams with adaptive bitrates.  You'll see bursts of traffic sent every few seconds (rather than a continuous, relatively-lower bitrate multicast stream, like on Fibe TV).  If your network REALLY bogs down, you might see the Ignite TV picture freeze momentarily and occasionally downshift to a lower-quality.  However, in practice, Ignite TV should perform well even with some network congestion and occasional packet loss.

Re: Rogers Ignite TV Installation/Experiences/Questions

I will never suggest anyone to switch from cable to ignite.

I do not like the new guide/remote other than the voice activation feature. That is the least of my issues/complaints.

I have had nothing but problems with no sounds, no picture and the picture freezing constantly.

Oh, and if it's windy or if there is a storm outside, forgot about watching a program. It is extremely frustrating.

Equally frustrating as trying to contact someone at Rogers to discuss the issues. Having someone each and every time to tell me that I have to unplug my modem or the rogers box. REALLY, REALLY, SERIOUSLY!!!????

I shouldn't have to do that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rogers, in my opinion, should have done a lot more testing before they rolled this out and toted it as such a great thing.

Oh, has anyone tried logging on the myRogers?????  Well, pack a lunch if you haven't. Rogers own site is slower to load and process requests that any other site I have every used before.

For the amount of money that I pay out each and every month, to me this is EXTREMELY unacceptable. Plain and simple.

I want to switch back to my trusty old Nextbox where the guide was better, there was no freezing or sound issues (geeze what a concept - no problems with your cable provider!!!!) but the thought of having to call and deal with the frigging Rogers call people to make the switch back makes me want to have a heart attack.

I will be cancelling my service at Rogers and switching to another provider.

 

Re: Rogers Ignite TV Installation/Experiences/Questions

Very good experience moving from Legacy to Ignite. Granted, I am in a one floor apartment and therefore installation should be somewhat easier.

 

I've had a few friends over and they're impressed with the quality of the picture and the small size of the XB6-T and the Xi6-T. Three are seriously thinking of moving from Bell to Rogers. I have told them about the lack of battery backup on the phone and the upload speed difference but like me, that's not a big deal for them.

 

Overall I am very pleased with Rogers.

 

I even moved the modem from the living room to the bedroom so I could connect the modem directly to a phone jack and now my wall phone works. No difference in internet speeds or TV picture quality either.

 

I'd like to thank the mods and experts that give their valuable time here answering questions and giving tips for this new service.

Re: Rogers Ignite TV Installation/Experiences/Questions

Square
I'm a Reliable Contributor

100% agree!!  I would like to give you a like on your post, but I guess it won't let me (only for positive posts?)

I also am going to cancel January 31, after 40+ years of having Rogers.

Re: Rogers Ignite TV Installation/Experiences/Questions

 

 

But good luck.

Bill

Re: Rogers Ignite TV Installation/Experiences/Questions

OutInTheCountry
I've Been Here Awhile

Third time lucky

 

I have my third install date for next Monday in the last four months. Up to three weeks ago not much has been accomplished with the first two installs, except for why it can't be done that day. Finally, the cable has been run from the tie in to my house. This took four visits from five techs and then another company put the cable in, in about five hours. We shall see what happens on Monday, I'm keeping my fingers crossed.

Re: Rogers Ignite TV Installation/Experiences/Questions

Hello, @OutInTheCountry

 

Welcome to the Rogers Community Forums!

 

It really should not take so many attempts to have the Ignite TV service installed. I know how inconvenient the entire experience must have been up until this point. I am confident we can finally get this resolved for you.

 

Let us know how things go with the installation on next Monday!

 

My fingers are crossed that it goes well for you. 🙂

 

RogersTony

Re: Rogers Ignite TV Installation/Experiences/Questions

Installation was today and completed in just under two hours. The two techs who were here did a very professional job and TV, internet and home phone are working perfectly. The wait was worth it, and thanks to all who helped us along the way. I really like the voice input on the remote, makes things much easier.

Re: Rogers Ignite TV Installation/Experiences/Questions

Is there a way to remove duplicate channels besides adding a bunch to favourites? Why are there so many duplicate channels?

Re: Rogers Ignite TV Installation/Experiences/Questions

This is the worst garbage TV service I have ever experienced! I made the switch from Digital last year after having issues with that service as well from Rogers. I was promised the world with ignite TV, with all of its "bells and whistles". 5 technicians later (including 2 "senior" techs) I AM STILL EXPERIENCING LAGGING TV, HEAVY PIX-ELATED PICTURE & SOUND DISAPPEARING ETC. Garbage hardware must be the only answer - NEED TO OFER CUSTOMERS BETTER ROUTERS with this streaming service noting TV's are located on multiple floors and running on WiFi signal - even though my internet speed is "1GB" still experiencing these issues. Unbelievable.

Re: Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

Not knowing what the techs have done.. very hard to say what possible solutions might be/what is effecting your specifically.

 

Not saying Ignite is perfect, far from it.
But there are a lot of users on here, who do have the service, and are not experiencing the same issues.

 

The only time i have ever experienced pixelation on ignite so far, was back when they were having issues globally with recorded programs. General playback is fine and clear.  Internet speeds are good, etc.

Re: Rogers Ignite TV Installation/Experiences/Questions

Raw_78
I've Been Here Awhile

I am having the same issue.  After having ignite installed yesterday evening.  Had a tech back out today.  He was able to connect all devices again.  However due to the first very poor installation I had to unplug the modem and to untangle the mess the first tech left.  He left and my living room tv wasn’t even connecting to the network.  By the next morning all three ignite tv box’s stopped working.  And once again some - not all- devices and even select web pages don’t work or can’t find the network.   My Alexa is on the network this time, but my Phillips smart tv cannot connect to the network.  My ignite cable is connecting this evening but it wasn’t earlier. One of my smart plugs doesn’t connect anymore but the other does although it is functioning.  My smart life app no longer connects.  Calling Rogers was pointless as their technical support was unable to troubleshoot it at all.  The tech that came today to fix the first disaster install did it all from his phone and didn’t even touch my devices.  Initial install was on Friday, tech came to fix the install on Saturday and on Monday the third tech is coming out to reconnect my network on select devices.  Clearly there is an issue they aren’t aware of yet.  Sad I may have to resort to going back to the old services as the new ones don’t function properly after a simple reboot which is the fix for any issue as per norm.  Box reboots half the stuff can’t find network.  Completely dissatisfied. 

Re: Rogers Ignite TV Installation/Experiences/Questions

RogersAndy
Retired Moderator
Retired Moderator

Hey @Raw_78.

 

This is certainly not the welcome to Ignite TV we'd have imagined for you! Have you spoken yet to your concierge contact regarding the issues you're facing? It's likely another technician will need to be dispatched under "failed install." This will ensure that the technician visiting will have the required information and time to set this up properly for you.

 

Let us know how it goes!

 

@RogersAndy

Re: Rogers Ignite TV Installation/Experiences/Questions

BrendanCharles
I Plan to Stick Around

Considering all the issues with Rogers Ignite - freezing pictures, audio gaps, delayed channel changes, PVR issues, etc, I believe it is time for Rogers to admit their product is defunct and issue a recall. What do people think? I mean, clearly it’s giving everyone problems and we want to go back to our old cable boxes...

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

Ignite TV is based on Comcast system that is perfectly functional in US.

My sister is using their service. This is Rogers not spending money to upgrade their backend servers or their lines.

I/m very close to jump ship if my freezing issue is not resolved by end of the month.