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Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

Had my install today!
Tech was really good and knowledgeable (well as much as they can be this early)

I need to head out shortly, so this will be just a QUICK overview, go into MUCH more detail about all the stuff when I get back later tonight.

Modem set up,  put at demarc.  Built in range was decent, but not great for my 3rd box, so installed a MESH wireless.  Seems to work well from what I can see.  (I am running NOT bridged right now.. as my RT-N66U is getting a little long in the tooth.)  I was able to get 300+/25 on wireless (on 500u).  Wired seems fine.

X1 boxes are TINY, like android box sized.  
Seem to work well though, VERY fast to respond.  Recording work.  Playback works.  Playback via cell/ipad works.
Cant seem to find where to change the wifi network right now.. will ask the concierge when I talk to them tomorrow.

Again, will write a much larger review later tonight.  If you have questions, let me know and I can try and see/check about it.

 

*Edited Labels*

1,081 REPLIES 1,081

Re: Rogers Ignite TV Installation/Experiences/Questions

-G-
Resident Expert
Resident Expert

@julray wrote:

Is there anywhere I can find a list of 4K channels for the popular tv bundle?


Rogers has allocated channels 970 - 999 on Ignite TV for 4K channels.

 

For 4K movies, press the "Rogers" button on your Ignite TV remote, go to the "On Demand" section, go to "Movies"and scroll down.  You'll see a section called, "Movies Available in 4K!"

Re: Rogers Ignite TV Installation/Experiences/Questions

derekg66
I Plan to Stick Around
My tech was excellent. Explained everything he was doing and what each box was for. In and out in under 2 hours. No issues so far.

Re: Rogers Ignite TV Installation/Experiences/Questions

Thought I would make a FEATURE UPDATE type post on here.  Some of these might have been here for a bit? and I never noticed fully.

- Amazon Prime - You can now access amazon prime from the box.  Its an app, just like netflix, youtube, etc.  It does require a prime subscription.  Logged in with mine, and it works great so far.

- Bluetooth devices - There is an option to add a bluetooth audio device to the unit.  I havent tested it, to know if when connected the device will auto mute the audio out via HDMI.   But this could be very useful for some who who say listens to the TV in the bedroom with a partner (most of the time now have to use audio out to basic RF headphones).  Might work with say other bluetooth speaker systems?

The rest of these things generally revolve around 'Parental Controls' type of stuff.  These can come in handy say with people who have a TV in a kids room, playroom, etc.
- Limit Recordings - You can lock/limit recordings to specific boxes.  So the general recordings could be available on two boxes, but not available on the kids one.  Could also be used say if you have an in-law/parent living in the house, etc.
- Full block parental controls - Can lock the whole box overall to specific age level, which I think will block all areas.  To access anything higher requires a PIN.
- App Locks - can lock out access to other app services.  So say allow Netflix but block youtube.
- Other more granular lockouts - Lock stuff specifically based on ratings.  Lock specific channels.  Lock just specific titles (say you dont want them watching just one specific show). Lock on demand from access.


As I get some more free time hopefully over holiday vacation, I think I may start working on a more in detail Parental Control guide for here and for the internet section.
Parental controls is becoming a bigger and bigger deal for many parents.   And many are not even aware WHAT they can do to help protect their children.

Re: Rogers Ignite TV Installation/Experiences/Questions

bjsmitty
I've Been Around

just had ignite installed.  the only reason i went with it was because my current pckg was expiring.  i was assured that i would not lose anything.  i also asked if netflix was part of ignite and was told yes.

I now find out that i dont have tv call display anymore and that if i want netflix i have to pay an additional charge.  

I am not happy with this and want ignite uninstalled.  it is not worth the additional cost i would be paying

Re: Rogers Ignite TV Installation/Experiences/Questions

-G-
Resident Expert
Resident Expert

@bjsmitty  If somebody assured you that "you would not lose anything", that's unfortunate.  If anybody had ever told me that, about any service, I would certainly have taken that answer with a huge grain of salt.  Moving to Ignite TV is not like a software update.  It's a completely different product and platform in all respects.  With Ignite TV, you do gain quite a bit of functionality over Digital TV (e.g. tight integration with Netflix and other third-party services, to name one example) but the two products are very different and even the features that they share work differently.

 

I don't know what to say about "i also asked if netflix was part of ignite and was told yes."; Netflix support is but the subscription is not.

 

I hope that Rogers reviews exactly what was said on your call(s).

Re: Rogers Ignite TV Installation/Experiences/Questions

davej13
I Plan to Stick Around

I'm considering moving to Ignite TV from the whole home Nextbox, especially since the boxes are starting to show some issues, but had a couple questions.  I think I read that you can connect the boxes to a router acting as a wireless AP, is this correct? My modem would need to be in the basement and I'd be worried about the signal getting to the top floor.

 

Coming from the Ignite75 internet service, is the 150 enough if we'll potentially be watching a couple streams at once or should I try to push for the 500?

 

Finally, I'm using a logitech harmony hub/remote, are the Ignite boxes compatible?

Re: Rogers Ignite TV Installation/Experiences/Questions

I have the 3-Xi6 hard wired but have also had them wireless to my Netgear router and/or Asus AP Wifi

 

150 is MORE than enough. I have 150 with 3 Xi6, albeit they don't run all at once. Consider HD is about 6m/min and 4k is 20m/min. I have seen no affect on Internet speed on my computers when watching TV.

 

The Harmony one with hub is compatible but you will not have voice control which, IMHO, is the best feature of Ignite TV.

 

Good Luck

Bill

Re: Rogers Ignite TV Installation/Experiences/Questions

davej13
I Plan to Stick Around

Thanks Bill, maybe I'll give them a call this weekend to see if the price would be comparable to what I'm paying now.  Just hard to give up on the 4 Nextboxes that I own.

Re: Rogers Ignite TV Installation/Experiences/Questions

-G-
Resident Expert
Resident Expert

@davej13 wrote:

Thanks Bill, maybe I'll give them a call this weekend to see if the price would be comparable to what I'm paying now.  Just hard to give up on the 4 Nextboxes that I own.


FYI, at one time, Rogers was offering a trade-in allowance: a $25 bill credit for each NextBox 2.0 or 4K / $50 bill credit for each NextBox 2.0, 3.0 or 4K PVR that you own.  I don't know if this offer is still valid (I can't find the link anymore) but you can certainly ask.

Re: Rogers Ignite TV Installation/Experiences/Questions

-G-
Resident Expert
Resident Expert

@davej13 wrote:

I'm considering moving to Ignite TV from the whole home Nextbox, especially since the boxes are starting to show some issues, but had a couple questions.  I think I read that you can connect the boxes to a router acting as a wireless AP, is this correct? My modem would need to be in the basement and I'd be worried about the signal getting to the top floor.

 

Coming from the Ignite75 internet service, is the 150 enough if we'll potentially be watching a couple streams at once or should I try to push for the 500?


Rumour has it that the Rogers techs are now installing Pods free of charge to provide sufficient Wi-Fi coverage for your Ignite TV set-top boxes.  If you need to augment Wi-Fi coverage elsewhere in your home, you'll have to pay a nominal monthly fee for additional Pods.  (I don't know if this is policy or if this is just something that a tech can do at their discretion or with approval from their management.)

 

I currently have 3 Xi6 set-top boxes and the 150Mb/s service is ample for my purposes.  Budget 10Mb/s for each HD stream that you will be watching and 25Mb/s for each 4K stream.  Recordings are all done "in the cloud" so you don't have to worry about reserving any bandwidth for local recordings.  It's also easy enough to upgrade if you find that you need more bandwidth at a later date.  You can do this yourself through MyRogers; no tech visit required.

Re: Rogers Ignite TV Installation/Experiences/Questions

Woodsie1
I'm Here A Lot
I've had Ignite for almost a month and switched from Fibe. Picture quality is superior and the TV experience now with Prime support doesn't even compare. Much better technology IMO. I am hoping they soon support Disney +.

The upload rate is all I see as inferoir to Bell otherwise it's all better. At least in my experience so far.

Re: Rogers Ignite TV Installation/Experiences/Questions

Bplayer
I'm a Trusted Contributor

@davej13: your questions have already been answered (150/15 & Harmony hub) and I agree with them. However, you should be aware that the Rogers Ignite modem/routes only has 2 ethernet ports. If you need additional connections you will either need a switch or a secondary router.

Re: Rogers Ignite TV Installation/Experiences/Questions

davej13
I Plan to Stick Around
Thanks, this is an important point for me since I run 3 Ethernet cables from the router plus a NAS. I'll have to look at a switch I guess.

Re: Rogers Ignite TV Installation/Experiences/Questions

julray
I Plan to Stick Around

I want to be angry with Rogers due my unfortunate experience during the installation process... however I just can't. I love Ignite! The hardware is so so  much better than Bell, tv boxes are the same size as a slice of bread. Modem is modern looking and looks good on my bookshelf in my living room. The technician installed two pods free of charge, one upstairs and one in my basement. Of course I can move these anywhere in my house to augment my wifi service. Anyway to sum things up, I'm a very happy customer despite the service and shaky start. I'm glad I gave Rogers another chance, the product is outstanding and Bell really does not have a bundle which can compete with what Rogers is offering right now

Re: Rogers Ignite TV Installation/Experiences/Questions

Dugi
I'm a Senior Contributor

Except of course for rogers dropping AMC. This is a big deal for many of us and Bell is still offering this channel!

Re: Rogers Ignite TV Installation/Experiences/Questions

julray
I Plan to Stick Around
You can’t please everybody.. that’s too bad Rogers is dropping AMC. Personally I could care less. However if I did care, it would still cost me less to pay for the bundle Rogers is currently offering and subscribe to AMC independently than buy Bells bundle which includes AMC. Of course you could always sign up for Bells starter tv package(which is pathetic) which includes 1 receiver and add AMC and pay more than I am paying right now for Rogers Popular Ignite tv package which includes 2 tv receivers with 500 mbps download, two wifi pods... etc

It’s all relative, I don’t understand why drop AMC, at the same time Rogers has a superior product to what Bell offers right now

Re: Rogers Ignite TV Installation/Experiences/Questions

Kromtara
I Plan to Stick Around

Here is our Rogers Ignite installation experience with some details that may help others.  Our Rogers Concierge and Technician did a great job with our installation.  There were some glitches but all were solved as follows:

 

1.  Rogers Home Phone connection to our Security System:  Rogers technician came and corrected our home phone wiring

 

2.  Rogers Ignite TV has only one (1) HDMI output that would not connect to an old TV on one floor plus multiple HDMI devices for each TV:  purchased Rasfox HDMI to AV/RCA converter through Amazon for the old TV and GANA HDMI 3-port splitter for TV's with multiple devices connected (PlayStation).

 

3.  Rogers Ignite Internet has only two (2) ethernet outputs and we have more PCs/laptops:  purchased D-Link PowerLine AV 500 Network Kit through Amazon to connect more PC's/laptops via home power outlets.

 

4.  Rogers Ignite TV would not work with Harmony Hub Universal Remote:  the solution was to use the setting "Rogers DVR" for "Changes Channels" and, most importantly, to have the Harmony Hub directly in front of the Rogers Ignite TV box (touching)

 

5.  Rogers Ignite created a new Rogers account requiring us to login, create another MyRogers account, create automated billing and pay the first bill manually (not a big deal)

 

We now have consistent Home Phone, TV and Internet services on every floor of our house and use the Rogers Ignite app to control access and security.  We can access services from anywhere via the Internet. 

 

So far, so good!

Re: Rogers Ignite TV Installation/Experiences/Questions

So today was my install day for Rogers Ignite TV, home phone and Internet. It has not even been 8 hours and I already plan on switching providers. Here are my thoughts:

- Ignite TV picture quality is very pretty, equal to the competition, but constant picture freezes and sound issues plague all 5 receivers in my home.

- Rogers does not use a dedicated modem for their TV service like the competition does. Ignite TV uses one modem for both internet and TV. This is a MAJOR problem for me as I am paying for 150mbs download speeds but, when 3 TVs were being used and my kids were also browsing the internet, I was getting download speeds between 1 and 4mbs....yes, 1 and 4mbs. That is like a 98% reduction in speed if others are actually using any of the services we pay for. With the competition, the internet you pay for is what you get and the tv will use an entirely different internet stream that in no way effects your regular internet. So if I pay for 150mbs with the competition, I get 150mbs and the tv’s will use a different modem to provide a steady and reliable stream. I had a different provider for three years and there was never a single problem with internet speeds or picture freezing.

-Absolutely flabbergasted that I cannot change the modem settings myself. The only settings I can change are my network name and password. When you log into the Rogers modem to try and change the settings there is a message that literally says Rogers pretty much controls everything except for your network name and password to optimize your experience. I’m sorry Rogers but I know my house and network requirements best and I don’t need you to control those settings.

- Rogers bandsteering is an absolute failure. There are many devices in this day and age that are controlled from apps on smartphones. To use these apps the device and phone need to be on the SAME NETWORK. Bandsteering switches your devices between the 2.4ghz and 5ghz band, depending on which is giving the strongest signal. In reality this means that very often (I mean very often, like every 3 - 10 SECONDS) the device I want to control and my phone are on separate networks and I cannot control them. Literally drops the connection every few seconds. Has made controlling devices from my phone ABSOLUTELY USELESS (devices like Xbox, AppleTV, Bose radios etc). And, as per the previous point I made, I cannot edit the network settings to stop this from happening.

- With the competition, I grew incredibly accustomed to controlling the receivers with their smartphone app. I could browse the guide, set recordings, change channels and do pretty much everything the physical remote can do but with the app. This does not exist with Ignite TV. Yes there is an Ignite TV app. Yes you can set shows to record with it. Yes you can view most of your tv content on your phone with it. No you cannot control the receiver with it. No you can’t change channels with it. You can browse the guide but only to pick something to watch on your phone/tablet. If you see something that interests you it can’t change the tv to watch whatever that is. Big bummer when coming from the competition that has an app that can do everything the remote can.

These are my thoughts from using Ignite TV for less than a day. I miss the competition’s TV/internet service. Like badly miss it. For anyone thinking of switching to Ignite TV, please, don’t. You will not get the same experience at all if you do. The only similarity is the tv picture quality. You will be disappointed with all the rest. Sorry Rogers but it is what it is. Your Ignite service is simply not up to par with the competition. I thought it was, I was hoping it was, but it’s not.

Re: Rogers Ignite TV Installation/Experiences/Questions

mozerd
I Plan to Stick Around

@TheHonestTruth from the sound of your post I would say that you installer did a horrible job plus you are subscribing to wrong speed --- you should be on the 500Mbps plan and I would recommend that you get the installer back to do a proper job.

 

My experience with Ignite TV + Internet has been and is excellent .... i have 5 TV's and 40 devices [including gaming devices] connected to my very active Network. Everything works flawlessly for everyone in my Family. My Profile is the Technicolor Gateway in BRIDGE mode, 500Mbps, a MikroTik Router + MikroTik Switch and 3 Ubiguiti Access Points positioned one on each floor of my home.

David Mozer
IT-Expert on Call

Re: Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

I agree, that the installer likely did a poor job.

With that many TVs.. I am guessing its a pretty bigger house?  
Did they only install the modem itself, and not any of the wifi pods? 
90% of the time the cut outs and issues that way, are all around signal to the box.. with a good wifi setup, this generally shouldnt happen. 
This may have also partially effected the speeds you were getting?

Yes with Bell, generally they have two different devices. 
But outside of specific areas, were they are able to offer much faster speeds, a lot of areas which offer Fibe, your internet is maxed at 50mbps.   Because the rest of what may be capable, is segregated off to the TV.

My setup is much like @mozerd, I have the 500mbps plan, and while TVs and multiple devices running, i can still pull 300+ speeds.   While not absolutely necessary, with many devices running, its certainly beneficial.  (EG: I dont think i could run on the bell 50mbps)

 

While still not PERFECT, able to edit every 100% aspect of the modem settings (IE: the DNS are locked down, etc), there is much more that you can do  with it.   Yes loging into the modem directly, a lot is locked out there now (was not originally), but pretty much all that is now able to be changed via the ignite wifi webpage.  They actually have MORE in the ways of  parental controls, etc, than the modem itself handles.

Re: Rogers Ignite TV Installation/Experiences/Questions

yyz64
I Plan to Stick Around

You don't need 500 internet to make it work properly.The tv streams are not taking up that much bandwith. People always think they need to have the fastest gig speeds out there.You don't.

What you do need is good wifi coverage or hardwire the boxes. I have 150 internet with 4 boxes and a couple of heavy internet user and for the most part it's fine.Occasional freezes?Sure. Wi fi pods dropping and needing to be reset ?Yes weekly.It's not yet at the reliability or maturity level of legacy cable but I'm sure given a bit more time it will be.