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Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

Had my install today!
Tech was really good and knowledgeable (well as much as they can be this early)

I need to head out shortly, so this will be just a QUICK overview, go into MUCH more detail about all the stuff when I get back later tonight.

Modem set up,  put at demarc.  Built in range was decent, but not great for my 3rd box, so installed a MESH wireless.  Seems to work well from what I can see.  (I am running NOT bridged right now.. as my RT-N66U is getting a little long in the tooth.)  I was able to get 300+/25 on wireless (on 500u).  Wired seems fine.

X1 boxes are TINY, like android box sized.  
Seem to work well though, VERY fast to respond.  Recording work.  Playback works.  Playback via cell/ipad works.
Cant seem to find where to change the wifi network right now.. will ask the concierge when I talk to them tomorrow.

Again, will write a much larger review later tonight.  If you have questions, let me know and I can try and see/check about it.

 

*Edited Labels*

1,081 REPLIES 1,081

Re: Rogers Ignite TV Installation/Experiences/Questions

The tech was 100% correct.  Wifi has serious limitation.  There are many variables when trying to improve your wireless speed.  I advise you do some due diligence on your end before you get so upset.

Re: Rogers Ignite TV Installation/Experiences/Questions

While there is some wifi card that are capable of pulling 1gbps regularly. 
But MOST devices dont have that installed by default.. nor is the wireless on the rogers modem.
You are generally looking at a $250+ router to get something like that.
And thats still under the BEST conditions.

The service overall is/should be guaranteed at 1gbps. 

Really, in a real world scenario.. no one is going to be able PULL 1gbps from a single source at one time.. nothing will serve that to you.
Maybe minus a 'multi source' type scenario like a torrent, etc

Re: Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

@Genec wrote:

 

Had a install yesterday.

 

To update my ignite tv is working in the kitchen. The remote code for a RCA model rt 1970 is 13559 (that number is not on any of the lists I have seen published by Rogers).All features of the ignite tv remote are working and control the RCA TV .

 

The Google whole home wifis (3)  are delivering a strong signal in all areas of the house.

 


It may depend on the TV itself.

When the tech was out and setting it up on my TVs.. actually didnt have to even look up anything.
When it got to that part, it came up on the screen which TV it was.  
I am wondering if it somehow detects the TV through the HDMI?

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

Just got ignite tv and internet and home installed

using my own as us mesh system and it’s perfect..

getting almost gigabit

home phone is good

cant get TV channels!! After technician name the box it goes to black screen

checked with another installer in GTA and same issue.

what did I got myself into 😩😩


@Gdkitty wrote:

@Genec wrote:

 

Had a install yesterday.

 

To update my ignite tv is working in the kitchen. The remote code for a RCA model rt 1970 is 13559 (that number is not on any of the lists I have seen published by Rogers).All features of the ignite tv remote are working and control the RCA TV .

 

The Google whole home wifis (3)  are delivering a strong signal in all areas of the house.

 


It may depend on the TV itself.

When the tech was out and setting it up on my TVs.. actually didnt have to even look up anything.
When it got to that part, it came up on the screen which TV it was.  
I am wondering if it somehow detects the TV through the HDMI?



@Gdkitty wrote:

@Genec wrote:

 

Had a install yesterday.

 

To update my ignite tv is working in the kitchen. The remote code for a RCA model rt 1970 is 13559 (that number is not on any of the lists I have seen published by Rogers).All features of the ignite tv remote are working and control the RCA TV .

 

The Google whole home wifis (3)  are delivering a strong signal in all areas of the house.

 


It may depend on the TV itself.

When the tech was out and setting it up on my TVs.. actually didnt have to even look up anything.
When it got to that part, it came up on the screen which TV it was.  
I am wondering if it somehow detects the TV through the HDMI?


 

Re: Rogers Ignite TV Installation/Experiences/Questions

Did the guy install the boxes for you before you put your mesh in place with it?  Or did he help connect to yours, etc?

A few people have had issues with it, with certain settings on/off on their own networks. 

You have IPV4 and V6 both working on your mesh?

I would try re-connecting the boxes to your wifi.

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor
He did set it up to connect to my ASUS
I’m using my ASUS wifi and all that
He called another technician and he confirmed he is having issue with wifi or wired
Mine are all 3 connected via wire
What do I need to check on ASUS router?
Also how do I log Into Rogers midemvto check settings
He also opened a ticket and claimed this is wide spread issue
Anyone with ignitectv box having issue today?

Re: Rogers Ignite TV Installation/Experiences/Questions

Not home, so I cant check.

You shouldnt really need to log into the roegers modem, if the tech set it up right.. that you are bridged, and using your router for everything, etc.

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@Gdkitty wrote:

Not home, so I cant check.

You shouldnt really need to log into the roegers modem, if the tech set it up right.. that you are bridged, and using your router for everything, etc.


He said he only disabled the wifi on Rogers modem!! That is why I want to log into it and take a look

I have user id and password but don't know the ip

Re: Rogers Ignite TV Installation/Experiences/Questions

Yeah.. your running likely double NAT'd right now.. one router running through another.
Could be where a bunch of the issue is.

The default for the modem should be 10.0.0.1 i think (unless its changed since they did mine)

Though you may have to plug directly into the rogers modem, and not through your router.

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@Gdkitty wrote:

Yeah.. your running likely double NAT'd right now.. one router running through another.
Could be where a bunch of the issue is.

The default for the modem should be 10.0.0.1 i think (unless its changed since they did mine)

Though you may have to plug directly into the rogers modem, and not through your router.


Thanks...

Logged in and set it to bridge mode and still same issue..

What else can I try.

I also follow instruction on this forum to set my asus router ipvs as per rogers setting

Re: Rogers Ignite TV Installation/Experiences/Questions

StatsMan
I Plan to Stick Around

@seadooxp30 wrote:

@Gdkitty wrote:

Yeah.. your running likely double NAT'd right now.. one router running through another.
Could be where a bunch of the issue is.

The default for the modem should be 10.0.0.1 i think (unless its changed since they did mine)

Though you may have to plug directly into the rogers modem, and not through your router.


Thanks...

Logged in and set it to bridge mode and still same issue..

What else can I try.

I also follow instruction on this forum to set my asus router ipvs as per rogers setting


Which model Asus routers do you have and are you running them as router/AP and AP or in AIMesh mode?

 

I have two Asus RT-AC68U routers set up as Wireless Router mode/AiMesh router mode (default) and the second one in AiMesh Node mode. The Rogers Arris modem/router is in modem/router mode with Wifi disabled.

 

I am getting strong Wifi signals throughout the house (three levels including basement - 3,500 sq ft on upper two levels)

Re: Rogers Ignite TV Installation/Experiences/Questions

StatsMan
I Plan to Stick Around
I also have the basic config for IPv6 on the Asus routers setup as passthrough and the DNS setting is enabled.

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@StatsMan wrote:

@seadooxp30 wrote:

@Gdkitty wrote:

Yeah.. your running likely double NAT'd right now.. one router running through another.
Could be where a bunch of the issue is.

The default for the modem should be 10.0.0.1 i think (unless its changed since they did mine)

Though you may have to plug directly into the rogers modem, and not through your router.


Thanks...

Logged in and set it to bridge mode and still same issue..

What else can I try.

I also follow instruction on this forum to set my asus router ipvs as per rogers setting


Which model Asus routers do you have and are you running them as router/AP and AP or in AIMesh mode?

 

I have two Asus RT-AC68U routers set up as Wireless Router mode/AiMesh router mode (default) and the second one in AiMesh Node mode. The Rogers Arris modem/router is in modem/router mode with Wifi disabled.

 

I am getting strong Wifi signals throughout the house (three levels including basement - 3,500 sq ft on upper two levels)


Same as you AI Mesh

Main one is RT-AC5300

3 other connected as node are ac1900

Rogers modem set to bridge mode

TV boxes start up (Connected via wired network) and after connecting to your entertainment ….. goes into black screen

3 tv boxes all do the same

 

Did you enable ipv6 in asus router?

Are you using wifi or wired TV boxes?

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@StatsMan wrote:
I also have the basic config for IPv6 on the Asus routers setup as passthrough and the DNS setting is enabled.

@StatsMan wrote:
I also have the basic config for IPv6 on the Asus routers setup as passthrough and the DNS setting is enabled.

Interesting. So you have it setup as passthrough and the DNS setting is enabled. This is different from another post that I saw. It was set to Native and bunch of other stuff

 

Re: Rogers Ignite TV Installation/Experiences/Questions

StatsMan
I Plan to Stick Around
Passthrough and DNS enabled works for me and the Rogers modem is NOT in bridge mode but WiFi is disabled.

My AiMesh node router in the basement is connected via a power line adapter and one STB in the basement is connected to the AIMesh node via ethernet; two others are connected via WiFi.

Have you checked the wifi connection on your STBs. On the remote press exit for 3 to 5 seconds, down arrow twice then press 2.

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@StatsMan wrote:
Passthrough and DNS enabled works for me and the Rogers modem is NOT in bridge mode but WiFi is disabled.

My AiMesh node router in the basement is connected via a power line adapter and one STB in the basement is connected to the AIMesh node via ethernet; two others are connected via WiFi.

Have you checked the wifi connection on your STBs. On the remote press exit for 3 to 5 seconds, down arrow twice then press 2.

Rogers modem is NOT in bridge mode but WiFi is disabled so you het 10.x.x.xx in your Asus main router right?

 

Looks like one of the STB is connected to wifi in diag screen...

Still All I get is black screen as soon as you name the STB and reboot...

Re: Rogers Ignite TV Installation/Experiences/Questions

StatsMan
I Plan to Stick Around
Yes, the Gateway login for the Arris modem/router is 10.0.0.1

Presumably you have the user name and password.

As for the STBs that sounds like an issue for a Rogers tech

Re: Rogers Ignite TV Installation/Experiences/Questions

StatsMan
I Plan to Stick Around
Are you able to watch ignite TV on the Ignite TV app on your phone or on your laptop/desktop (ignitetv.rogers.com)

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@StatsMan wrote:
Are you able to watch ignite TV on the Ignite TV app on your phone or on your laptop/desktop (ignitetv.rogers.com)

yes

Re: Rogers Ignite TV Installation/Experiences/Questions

seadooxp30
I'm a Reliable Contributor

@StatsMan wrote:
Yes, the Gateway login for the Arris modem/router is 10.0.0.1

Presumably you have the user name and password.

As for the STBs that sounds like an issue for a Rogers tech

Do you have both wifi on your rogers and wifi on your router on? Ids your STB connected via Wifi or wired?

Re: Rogers Ignite TV Installation/Experiences/Questions

RichardF
I Plan to Stick Around

Reading the several preceding posts I have a couple of possibly rhetorical questions...

- is it necessary for the user to be a wireless networking expert?

- what percentage of installs follow a similar pattern (vs running just fine ‘out of the box’)

-  is the problem that the installlers aren’t properly trained or that the product is unstable? (Ok that mane a chicken and egg question).