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Rogers Ignite TV Installation/Experiences/Questions

Gdkitty
Resident Expert
Resident Expert

Had my install today!
Tech was really good and knowledgeable (well as much as they can be this early)

I need to head out shortly, so this will be just a QUICK overview, go into MUCH more detail about all the stuff when I get back later tonight.

Modem set up,  put at demarc.  Built in range was decent, but not great for my 3rd box, so installed a MESH wireless.  Seems to work well from what I can see.  (I am running NOT bridged right now.. as my RT-N66U is getting a little long in the tooth.)  I was able to get 300+/25 on wireless (on 500u).  Wired seems fine.

X1 boxes are TINY, like android box sized.  
Seem to work well though, VERY fast to respond.  Recording work.  Playback works.  Playback via cell/ipad works.
Cant seem to find where to change the wifi network right now.. will ask the concierge when I talk to them tomorrow.

Again, will write a much larger review later tonight.  If you have questions, let me know and I can try and see/check about it.

 

*Edited Labels*

1,081 REPLIES 1,081

Re: Rogers Ignite TV Installation/Experiences/Questions

@RichardF

 

  1. Does it "work"?    E.g. Download speed / reliability.  Recording one program watching another etc.
    As long as your internet is good and working, it should be fine.  Really the only thing that could effect possibly would be that you have too much else going on (tons of downloading, multiple TVs watching, etc at the time that you choke the connection.  I can game, be doing other things online, and watch TV all at the same time no issues (I am on the 500 plan tho). 
    Recording a program doesnt come into play, as there is nothing local doing the recording.  The recording is purely stored on Rogers end, so doesnt effect the local bandwidth at all.
  2. Is TV quality variable or impacted by the neighbours' bandwidth in the same way internet speeds are, or is it constant & stable?
    As long as your internet is stable, the TV should be as well.
    It appears to use a similar technology to netflix, where the quality will drop if there is an impacted speed its able to get.  Sometimes you will see briefly for the first split second when you tune to a channel it at lower quality, but then goes right into HD.
    With the newer modems, as long as there are not other issues with internet in the area (infrastructure, etc), your internet should not be impacted by the neighbors.
  3. Am I right that firmware updates are less obtrusive than currently with Nextbox which likes to pick the middle of an important show being watched or recorded (not sure but this might be better on Nextbox already compared to a year ago)
    I havent checked in the last while if its changed (and am at work so cant check at home) but at least before, you used to be able to CHOOSE when it does the updates, a choice of a few different windows, so could pick a time of day that doesnt impact you.
  4. How does the guide's UI compare to Nextbox 3, is it the same or is it better?  I get the impression it's better.  
    Slight differences in font, layout, etc.  Some things in different locations ( so takes a bit of getting used to) But I would say 90% better.  Only thing I dont like myself, is that the full guide when watching something does full cover the program (no little preview/watch window anymore)
    100% faster though.
  5. Is the Guide content any better?  (Too many program descriptions are trite, incomplete or plain wrong,   Actors, Director, ratings etc rarely shown so I'm always hopping over to IMDB). I'm assuming this is no change, being driven by Comcast. 
    Not 100% sure myself.. i dont pay that much attention to that part of it. 
    Only thing that I am aware of, is in many cases (especially with already aired stuff), it will show the season/episode number
  6. I’m surprised the cost is fractionally cheaper than what I'm paying for Internet (100u) plus TV (currently Digital VIP plus TMN etc) plus PVR rental (confirmed by chat with CSR today).  What might I be overlooking? ( Other than installation).
    As long as the TV package that your looking at has the same channel sets..  it might be.
    You only have the one tv box? as additional boxes will cost extra $10 per each.
  7. Installation cost...  any chance of getting a deal as a very long time customer with pretty full packages, TV internet Witeless Home Security.
    Not likely.. I have had just about every rogers service since day one available (newest net packages, the home monitoring, etc), and wasnt able to get the install waived.  Biggest part is.. it that its more than just a basic tech visit when they come, could be there up to 2 hours.. so a lot is to pay for that.
    They disconnect a LOT which is no longer needed (remove all feeds to other rooms which are not needed, why split/drop the signal), ensure that the wireless is strong enough to where needed.  Set up the boxes to connect properly, etc.
  8. Will the CSRs do a good job of matching my current channel line up into the most effective Ignite bundle?
    Eh.. Maybe?  When I was offered it, they said you would need THIS to match what I have. 
    I didnt take them at their word, and checked for myself.  I didnt do a 1:1 channel check.  But I did go through all the ones i know we regularly watched/recorded, and ensured that they were in that package.  Then compared to the one down and checked if they were there too (which a bunch were not)
  9. Want to be really sure that I can set up / change recordings of broadcast (network TV) from my iPhone/ iPad.  V interested in using mobile to CONTROL the recordings etc, not so much to WATCH on Mobile.  [Just seen a post that this is NOT available]
    Unfortunately, this feature is not available AT ALL on any of the rogers platforms right now.. neither the old or the new (due to legal stuff as far as I am aware).  You can delete from the app though...
  10. I haven't done the maths but how does the 200 hr recording limit compare, roughly, to the capacity of Nextbox 3?   We do get into the mid 80s percent range from time to time.   Assume a mix of regular TV, HD movies etc. 
    In general if i remember correctly, that the NB3 was rated at 200hr of HD recordings on its drive, so it should be pretty much the same.   Only difference is, the 200hr is regardless of type.. so if you record some SD, it will still take up X hours.  Vs the NB3 it took up less in SD.
  11. Is there a way to download from the cloud (e.g. computer) for programs one wants to keep more than a year?  
    No.  Like the other PVRs, there was no other way to access them, outside of playing them and recording them through a device.
    Mobile devices, there is an option to DOWNLOAD to the device for watching offline.  But this is locked to the app and not playable outside of it as far as I am aware (like netflix downloads are).  But not sure on a time limit, etc.
  12. We use Harmony smart remote in front of the box. (It also handles the other media, DVD player, theatre receiver, CD player, audio amp, Wii, lights etc.  We never use the Rogers remote).   I see quite a bit of chatter here about some of the programming for it.  Not sure what the bottom line is. 
    Yes, the harmony remotes WILL work with them.  The box does have IR.
    You just need to program it to the older X1 comcast remote.
    The only big loss as far as I am aware,(other than button accessibility, which will vary based on which harmony you have), is the loss of the voice part.
    For many, this may not be a big deal.
    Myself, i have never used it for the FF, etc type functions.
    But searching for programs, using to search/access netflix, etc... its a GODSEND vs having to type in searches.
  13. Wifi ... historically Rogers routers have not been exactly top of the line.  What are they using here?   I currently have bridged the rogers modem to my own router and an additional range extender to help with signal in the upstairs office.  Will that become redundant / still work?   I've seen references to installing mesh but not sure I want to get into that expense.  I already have reasonably good router and range extender.  The network includes TV, Wii, printer, Apple Airport Express, Logitech Squeezebox and Lutron switches, aside from mobile devices -  in an old 2000 sq ft house on 3 floors incl basement.
    The answer is Yes.. and No and inbetween.
    Can you use your own stuff? yes.  There are ones that have used their own here.  There is/can be some major playing around with stuff sometimes to get it all up and working.  Some issue/changes that needed to be made to get Netflix, etc working.
    The modem itself, speed/range wise it not much better than any of the others.
    Their eero mesh though does seem to work very well with my experience.  I have heard mixed thing, but they SHOULD be free with the TV installation?
  14. Who plans the detail of the setup with existence network / wireless devices?  Current set up is more complicated than it probably needs to be for historical reasons and having some non 5g devices.  This could be an opportunity to simplify .  Do I talk to a concierge first or does the installer do it on the fly?
    Pretty much the installer will come in, and ask what you want your wifi called, and the password... and leave it at that.  By default they name both the 2.4 and the 5 the same name (though sure  you could ask for separate).
    Beyond that.. its your responsibility of reconnecting ALL your devices back to the new one.  
    (This took me forever! as I have like 30+ wireless devices to connect :P)
  15. Currently the modem is on a different floor from the PVR and it's hard wired of course.  Would the same still apply?  
    Its up to you.  As all the TV boxes by default are wireless, they dont need to have a wire there.
    If you dont need great wireless in the basement, you could then choose to set the modem in the living room where that cable run was if you wanted to?
  16. Will this work with a range extender rather than mesh?   I don't really want to pay another $10 a month for ever for something I probably don't need.  
    As per my post above.. I think you shouldnt have to pay? but I could be wrong.  I was able to get my installed before the TRUE launch, and I am not paying for mine.  Some that I have talked to have said, that if its needed for the TV service, that it should be included free.  Only if you want to improve your wifi on its own, would it be more? (say if you only had internet).  Something you would want to confirm with a concierge.
    A range extender SHOULD work though.
    Generally at least in my experience so far with having used extenders.. and now having the MESH.. is that a mesh tends to work BETTER.
    With an extender, it doesnt always have great handoff.. so you could be still within LOW range of wireless A, but its just enough, it doesnt want to hand it off to B which is a better signal, etc.  
    The Mesh tends to handle this better.  IE: when i go from downstairs to upstairs, if I watch my wireless.. it will drop a bar for a second or two, the does jump up to full bars as its handed off to the one upstairs.
  17. How does one access programs currently saved on the Nextbox after the cut over?
    Eh.. thats part of the issue.  You DON'T. 😞
    There are some semi workarounds.. but they are iffy.
    If you own your nextbox (that its not being taken back by them).. you can disconect it from the coax.  Leave the box powered on.  You will still be able to playback any recordings.  But if for any reason the power blips and its rebooted?  It wont boot back up as it cant talk to the rogers network.
    All in all best to try and binge watch as much as you can before making the switch.
    (I lucked out that we switched during the off season when there wasnt much new, so didnt have really anything saved).

Re: Rogers Ignite TV Installation/Experiences/Questions

From what I have read you can apply it to an existing netflix account.

 

 

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

@RichardF wrote:

Thanks for the detailed replies.

Apologies for real basic question, but I just want to get straight in my head the basic architecture... could someone please confirm:

- coax into the house to the new router

- ethernet or wifi from the router to the Xi6A (there is ethernet cable from my current router location to the PVR which is in cabinet under the TV) - so the Xi6A could just go where the current Nextbox is?

- wire from the Xi6A to the TV  (TV is Sharp Aquos which however is sort of internet connected but I dont really use that

- ethernet from the new router to my router (if I continue my current set up)

 

They would fully support any TV issues on this set up.  But wireless network is my problem, as currently.

 

 


Yes, you have it correct. The cable from the Xi6a to the TV is just the regular HDMI cable.

 

If you don't use the WiFi on the router, then you would connect the ethernet from the modem to your router, Xi6a box ethernet to your router. The wrinkle here is that then you would set the modem to bridged mode - and Rogers doesn't support that. You could leave the modem in gateway mode (and disable the WiFi on it), but then you would have a double NAT situation (ie the Rogers modem is performing NAT, and your Router is also performing NAT). Double NAT usually doesn't cause a problem, but if you have uPnP or port forwarding set up it may be a problem.

 

I have my modem in bridged mode, and just don't care if Rogers supports it or not. If you have TV issues, they will want you to set it back to gateway mode. I did have to set up my Xi6a boxes on my WiFi, then switch to hard-wired mode, otherwise they didn't work (they switch to hard wired mode automatically when you plug the ethernet cable in).

 

If the Xi6a's were hard wired to the Rogers Modem in gateway mode (via a spare switch), then they just worked. the Rogers Modem has two ethernet ports.

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

@RichardF wrote:

Netflix credit

Does that apply to existing Netflix customers or just new Netflix customers?

 

([n my pluses and minuses list, the integration with Netflix does sound like a cool feature - currently we have to go to the "watch DVD" activity (as that's the device that connects to Netflix) although its handled more or less seamlessly by the Harmony remote (dont ask - a small glitch due to the DVD being powered from the audio amp)].


The credit got applied to my existing Netflix account.

 

Also, Netflix integration is seamless. When you search (via text or voice) it searches everywhere including Netflix and on-demand. Very useful.

Re: Rogers Ignite TV Installation/Experiences/Questions

RichardF
I Plan to Stick Around

I can certainly see a lot of small to medium pluses with Ignite.  (And a big one if you have 4K TV).

Against that is the hassle of switching.

Logically the lack of mobile control of recordings is neutral.

The other factor is this is clearly the path Rogers is going down so the conversion bullet will likely have to be bitten at some point.  My guess will be that the current set up (Nextbox etc) will start being deprecated at some point.

Re: Rogers Ignite TV Installation/Experiences/Questions

RichardF
I Plan to Stick Around

One thing I haven't factored in yet is that we have a second TV in a guest bedroom.

If I'm hard wiring the Xi6A boxes that means a second ethernet connection from the modem?  Can it handle that?

Can one Xi6A be hardwired and another on Wifi?

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

@RichardF wrote:

One thing I haven't factored in yet is that we have a second TV in a guest bedroom.

If I'm hard wiring the Xi6A boxes that means a second ethernet connection from the modem?  Can it handle that?

Can one Xi6A be hardwired and another on Wifi?


Yes, you can hard wire one, and have the other on WiFi - any combination of the two connection methods really, as long as you have enough free ethernet ports. if not, just go with Wifi.

Re: Rogers Ignite TV Installation/Experiences/Questions

Use a switch.

 

But yes one can be hard wired and another Wi-Fi. I have 2 hardwired and one Wi-Fi.

 

On a side note If you leave VB6 in gateway mode you can still use your router for Wi-Fi, check if it can go into  access point mode. I have two other routers in my house just setup as access points. 

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

@Biollw wrote:

Use a switch.

 

But yes one can be hard wired and another Wi-Fi. I have 2 hardwired and one Wi-Fi.

 

On a side note If you leave VB6 in gateway mode you can still use your router for Wi-Fi, check if it can go into  access point mode. I have two other routers in my house just setup as access points. 


Yes, good point, I had forgotten that possible configuration.

Re: Rogers Ignite TV Installation/Experiences/Questions

If you wanted to wire both, yes.
The modem has 2 ports by default, so could handle two connections off the bat (but nothing else).
But you could always run one off of the 3rd party router if your going that way, etc.  Or just a basic switch.

But you can do mixed as well.  As the boxes are not required to really talk to each other at all, as they both just talk back to Rogers itself for everything including recordings.

There is an additional rental cost for the other box.

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

@RichardF wrote:

I can certainly see a lot of small to medium pluses with Ignite.  (And a big one if you have 4K TV).

Against that is the hassle of switching.

Logically the lack of mobile control of recordings is neutral.

The other factor is this is clearly the path Rogers is going down so the conversion bullet will likely have to be bitten at some point.  My guess will be that the current set up (Nextbox etc) will start being deprecated at some point.


The pluses for me were:

  • Get rid of co-ax. Now you can put a TV anywhere.
  • Much better UI
  • Cloud recording - view your recordings anywhere, on any TV/device
  • Voice interface
  • Netflix/on-demand integration (no more searching multiple steaming services for a show/movie)
  • Picture Quality is excellent (BBC Canada in HD!)
  • 4K PVR functionality (I don't have 4K at the moment, but eventually...)
  • Get rid of all the Rogers boxes - no amplifiers, splitters, home phone box, Nextboxes, PVR extenders. Just one Modem and one tiny STB per TV.
  • Way of the future (I am a tech geek)

The cons were

  • Installation hassle (turned out not to be a big thing)
  • Early adoption problems (none so far...)
  • Will the wife hate it/understand it (she loves it!)
  • Have to learn new channel numbers (actually everything below 100 is the same)
  • Cost is slightly higher.

There are a bunch of "apps" on the TV interface as well (which I don't use much) Traffic, Weather (all local), and the Sports app - I don't care about sports, but the members of my family who are into sports were all over it this weekend - They thought it was fantastic.

 

Actually the biggest plus for us has turned out to be the UI. It is so much easier to use, and so responsive, compared to the Nextbox 3. Honestly, you are shocked when you key in a channel number, and it instantly changes channel! what? - no more waiting 2-3 seconds for each number to come up (if they do)?

It's like night and day.

Re: Rogers Ignite TV Installation/Experiences/Questions

RichardF
I Plan to Stick Around

Thanks, that's very helpful.

Voice search ... I assume that it has to "learn" your voice?  Can it handle two masters?  (Or rather a master and a mistress lol)?   It sure sounds easier than the current clumsy way of entering text search.

Do the search results load any faster, or rather, more reliably?   (I often get some sort of time out on loading search results).

 

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

@RichardF wrote:

Thanks, that's very helpful.

Voice search ... I assume that it has to "learn" your voice?  Can it handle two masters?  (Or rather a master and a mistress lol)?   It sure sounds easier than the current clumsy way of entering text search.

Do the search results load any faster, or rather, more reliably?   (I often get some sort of time out on loading search results).

 


No, it doesn't learn your voice, it just works. We are British, so many of the North American devices have a hard time understanding us (my wife cannot get Alexa to understand her). Not with this, it understands her every time (this is one of the reasons she likes it).

 

I actually got a second remote from amazon, and added it to the Xi6a in the family room so she has one remote and I have one. Both work flawlessly at the same time (both TV and Xi6a box). Alexa can change channel (using the harmony skill) but as I say Alexa doesn't understand my wife most of the time, so now she just uses "her" remote. Instead of having to explain how to switch to Netflix, find "The Crown" - wait - wait etc. she just uses her remote, says "The Crown" and instantly it displays The Crown on Netflix, with the options for episodes, details, etc. etc. "Episodes" is the default option highlighted.

 

If you say "CTV" it instantly changes to CTV. If you say a movie/show name, or a quote from a movie, it shows that show/movie with what channel it's currently on, or next showing on, with the option to watch, record, episodes, on-demand episodes, more info etc. You can also say "skip forward 3 minutes" (on a recording), and it instantly skips forward however long you say. The page up button on the remote skips forward 5 minutes (but sometimes this is too long), and there is a skip back 15 seconds button. There are many other commands it recognizes.

 

As for searching, if you enter a channel number, it uses the numbers, but also reads them as letters (like on a phone keypad), and lists the matching shows/movies in a small sidebar on the right hand side. as you enter more numbers/letters the list shortens. when you press OK it selects whatever you have highlighted (ie channel number by default, or show/movie if you select it from the list). This is instantaneous (or nearly so). There is also a separate "search" screen if you want a full screen display of shows/movies. No more selecting letters from an on on screen keyboard.

 

It is hard to explain how fast and intuitive this is.

 

You do loose the ability to record programs from the start if you decide to record a program halfway through (it records from when you press the record button). You do get a "restart" option on some programs (not all), where you can restart the program from the beginning if you switch to it halfway through.

 

This is why I say the UI is the biggest benefit, it is literally that fast (which I was not expecting, having gotten use to the Nextbox 3 sluggishness).

Re: Rogers Ignite TV Installation/Experiences/Questions

Did very well with voices right off the shelve. We love the voice control. "Fast forward 3 minutes and 3o seconds". Right past the commercials. 

 

"Weather" and any to goes. But you have to watch the word to, too, two. We tried "skip ahead two minutes". Doe snot work. Instead it searches for programs with minutes in it. Must use "fast forward". 

 

"Netflix" bang done.

 

 

Re: Rogers Ignite TV Installation/Experiences/Questions

RichardF
I Plan to Stick Around

Maybe keep the Doe in the garden to keep the snot off the sofa?  Smiley LOL

Re: Rogers Ignite TV Installation/Experiences/Questions

Nick_W
I Plan to Stick Around

We have a puppy for delivering snot and such. She likes the remote as well (but mostly as a chew toy).

Re: Rogers Ignite TV Installation/Experiences/Questions

StatsMan
I Plan to Stick Around

@Biollw wrote:

Did very well with voices right off the shelve. We love the voice control. "Fast forward 3 minutes and 3o seconds". Right past the commercials. 

 

"Weather" and any to goes. But you have to watch the word to, too, two. We tried "skip ahead two minutes". Doe snot work. Instead it searches for programs with minutes in it. Must use "fast forward".  

 


I've found that "Forward, two minutes" with a slight pause at the comma, works very well.

One other thing that I've not seen anyone mention is that some of the apps available include YouTube, Weather, Apps, and Stocks as well as traffic information.

 

Also, The Harmony Hub works with Google Home so instead of reaching for the remote to turn the TV on you can say, OK Google, ask/tell harmony to turn on/off the tv and it does it for youas well as changing channels so you don't have to even pick up the remote.

 

I love being able to program series, especially for programmes/events that are irregular such as Formula1 racing. Just say Formula1 to the remote microphone and then select series, record new, HD only and it will record all sessions of every race, including practice, qualifying, the race itself  and every pre and post event program. I set this up on the first day that I had Ignite TV installed and haven't had to programme the PVR since and I haven't missed a race, practice or qualifying since. Also, because the recording takes place in the cloud, if I have a local power failure the recording still occurs and if I want to watch something I can still watch it on my phone or iPad. The other benefit is that if the race runs past the scheduled time in the epg, the recording continues until the race is completed. It doesn't always include post-race interviews etc. but at least you get the entire race. With Navigatr I always had to extend the recording time by 3 hours just in case the race was delayed by rain or a crash that red flagged the race.

 

Someone (I think GD Kitty) in an earlier post was was asking about recording consecutive programs on the same channel and whether you have to add a few minutes before or after a recording to ensure that you get the beginning/end of each program that you're recording. On Navigatr this was a problem because if you were recording consecutive programmes on the same channel and extended the time of the first programme by five minutes or started the recording of the second programme five minutes earlier, Navigatr arbitrarily ignored the instruction and started/stopped the programme as if there were no instructions to start early or extend the time of recording. For example, on Mondays, CBC air consecutive episodes of Coronation Street starting at 7:00 PM. With Navigatr the last 10 or 15 seconds of the first program were cut off while the second episode started on time, however the end of the recording tended to get truncated. With Ignite TV the it automatically extends the first recording to include the first five, or so. seconds of the second recording. Likewise the second recording catches the last five, or so, seconds of the previous recording, so you don't miss any of either episode.

 

One other thing, now that I don't have to have cable to connect to a STB and can connect via WiFi, I have been able to take a smaller 20" flat screen TV out into the gazebo in my back garden and watch live TV, or if I prefer, watch on my iPad. You can also connect bluetooth wireless head phones (go to Menu/settings/preferences/device settings/audio/connect bluetooth devices) to the STB and listen without annoying the neighbours

 

I must say. I am totally satisfied with Ignite TV and would never consider going back to cable connected STBs.

Re: Rogers Ignite TV Installation/Experiences/Questions

fgsdgsegfe
I Plan to Stick Around

@DouglasJM wrote:

@Nick_W wrote:

@DouglasJM wrote:

What are peoples experience with the quality of the TV signal?

 

I had Ignite TV installed at our new home on Sunday, so I am still new to it and not totally sure what to be expecting.  So far, its seems extremely obvious that your watching streamed TV.  Any shows with lots of movement or camera panning (movies and sports especially) the picture quality drops right off.  almost like a motion blur effect.  the pixilation at these times is really obvious.

 

The internet portion, as I understand it, is running the same speeds as the ignite 150 I had at the old place.  Was able to pull 22.5meg/sec there, cant pull 10 here.  I'm wondering if the overall reduced speeds is what may be causing the poor picture quality on the TV.

 

Overall, I love the features and menus.  Way smoother, and a lot more options to tinker with, just need to get the picture quality issues resolved.


I haven't noticed any problem with picture quality - however you seem to be talking about 4k TV exclusively. 22.5Mb/s is what 4k TV pulls, 7 MB/s is normal for regular HD.

 

Are you talking about 4k? or regular HD? and if its 4k is this Netflix or Rogers 4k channels?

 

The picture quality for regular HD on my set up seems to be superior to what I was getting previously with the old system.

 

What do you have the output of the Xi6 box set to? mine were set to 720p initially.


The TV is a 4K TV, however our package is only for HD content, not 4K content.  The Xi6 box was set to 4K UHD, but I have now moved it down to just 1080p which hasn't really fixed the issue.  Still wondering if I am getting a slow/poor quality signal into the home, which is hindering the quality.  still experimenting.  will see how it looks on a 32 or 42 inch TV vs. the 65.  see if its still as noticeable.

 

the 22.5 meg/sec is what I used to be able to pull downloading on the home internet, now less than 10 meg/sec.  My understanding is that all the TV's and internet are pulled through the same150mbps connection (I could very well be wrong about this tho)


 

You should call tech support and get a tech out. 

I have the 150u package and constantly get 150+ speeds.

 

Screenshot_20180926-153548.png

Re: Rogers Ignite TV Installation/Experiences/Questions

denetizen
I'm Here A Lot

We have two Xi6 TV boxes on our LAN. We've be told by Rogers that they may be fussy in getting their IP addresses. I've assigned static IPs to both the wired and wireless connections of both boxes. I still see them connecting simultaneously to both wired and wireless, even though both are wired directly to the LAN. So, each box seems to maintain 2 concurrent connections. On the wired side, the IPs are periodically changing to 169.x addresses, which seems to indicate they're refreshing their lease but failing to get an assignment from the DHCP server. Anyone else having similar issues? I don't think there's a way to log in to the Xi6 box to configure anything, is there? So far, this issue is not affecting TV performance. I suspect the buffer is saving us while this stuff resolves in the background.

Re: Rogers Ignite TV Installation/Experiences/Questions

fgsdgsegfe
I Plan to Stick Around

@denetizen wrote:

We have two Xi6 TV boxes on our LAN. We've be told by Rogers that they may be fussy in getting their IP addresses. I've assigned static IPs to both the wired and wireless connections of both boxes. I still see them connecting simultaneously to both wired and wireless, even though both are wired directly to the LAN. So, each box seems to maintain 2 concurrent connections. On the wired side, the IPs are periodically changing to 169.x addresses, which seems to indicate they're refreshing their lease but failing to get an assignment from the DHCP server. Anyone else having similar issues? I don't think there's a way to log in to the Xi6 box to configure anything, is there? So far, this issue is not affecting TV performance. I suspect the buffer is saving us while this stuff resolves in the background.


 

I have my box wired directly to the modem and wireless through the Eero. Wired I get an IP6 address and IP4 over wireless both through DHCP, have not had any issues with either obtaining IP's (though I rarely check what the IP is). The Wired is the default connection, my understanding is both stay connected at all time for a seamless backup should the wired connection fail.

Re: Rogers Ignite TV Installation/Experiences/Questions

Providing for a failover event makes sense, but it's weird that the boxes seem to renegotiate their wired connection leases every 2 minutes or so. It seems counter-intuitive.