cancel
Showing results for 
Search instead for 
Did you mean: 

Rogers Ignite TV - Alternate wifi/connection possibilities

Gdkitty
Resident Expert
Resident Expert

Creating this thread so we can separate any discussion about alternate methods of connectivity 
(if at all possible still, etc)

- Bridge Mode - is it capable of connecting the boxes to your own modem

 

- Wired connection

 

- How to connect these boxes in those methods.

 

*Edited Labels*

321 REPLIES 321

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@JWCalvert wrote:

Hi G,

Thanks for the very informative and straight forward answer. This covered many of my concerns. Other issues:

1) You mentioned that the Arris actually has a better telephony implementation; what features does it have that make it so.  My current VOIP phone is from Primus and it has a terrific web-based call log. Do any of Rogers VOIPs have that?


Rogers (and Comcast) considers the Arris and Technicolor XB6 gateways to be functionally equivalent. The Rogers Ignite phone service back-end is the same for both (and you might be disappointed by the simplicity of the service) but the Arris XB6-A and Technicolor XB6-T hardware implementations are different in subtle ways.

 

For example, the XB6-A has a few ways that it can signal a phone to turn on its message waiting indicator lamp; the Arris plays a stuttered dial tone but the Technicolor does not, so, if you have the XB6-T, your phone may or may not display the MWI, or the MWI may light and then get turned off following another call... again because the XB6-T does not keep track of the MWI state properly and cannot use the stuttered dial tone to signal that state to the phone either.

 

2) Will the Rogers private Wifi signal (for TV) carry sufficiently from the XB6 up one floor from the basement in a typical house to the Xi6s or will I have to use CAT6 ethernet for those TVs.  


It should... but it also depends where the XB6 is located.  Things like overhead ducts, etc. may block the signal.  I have a 2nd-floor bedroom that gets a better signal from the XB6 in my basement than my main-floor family room.

 

Rogers can also provide you with Ignite Pods to extend Wi-Fi coverage in your home.

 

3) If I connect one Xi6 with CAT6 or Wifi, do I have to use that method for all Xi6s in the house?

4) Somewhere I read that the Xi6s will use whatever signal source ( Wifi or ethernet ) that suits them.  Can I control that?


You can mix and match.  The Xi6 will always maintain a Wi-Fi connection but when connected by Ethernet, it will only used the wired connection.

 

5) Does the Xi6 have a password & if so, can I log into it and change the password and also the Wifi CHANNEL it is running on?

The Xi6 is just another Wi-Fi client.  There is no "password" to log into the set-top box but if you have multiple Wi-Fi networks in your home, you can configure the Xi6 to connect to a specific SSID.

 

The Wi-Fi channel is configured on Wi-Fi access point.  Some have reported that once you start managing the XB6 through the Wi-Fi hub, you lose access to some settings on the XB6, including the ability to set specific Wi-Fi channels.

 

6) Somewhere I read that the default IP address of the XB6 is 10.0.0.1, is that easily changed if I log into it; also its CHANNEL?  My Hitron uses 198.168.0.1 which plays nicely with all my other devices.


Yes, you can change this although I have not personally tried to do this on my XB6.  However, I can confirm that the Xi6 set-top boxes will work fine with an IPv4 address space other than 10.0.0.0/24.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor

Hi everyone,

 

I hope I can ask my questions here instead of creating a new thread.

 

1. Can a multi-port hub/switch be connected to one of the two ports on the XB6 to expand its ethernet capabilities?  The reason would be if someone wanted to connect more than two devices via ethernet (since XB6 only has two ports) such as an Ignite TV box, smart TV, PS4, network printer, etc.

 

2. Can a 3rd-party router (e.g. Asus RT-AC68U) be connected to the XB6 and used in bridge mode as a WiFi access point with the XB6 left in gateway mode but with WiFi disabled?  For example - XB6 located in basement near electrical panel where coax cable enters the home; Asus RT-AC68U located on main floor for good whole-home WiFi coverage; Asus connected back to XB6 via ethernet; gateway mode left enabled on XB6 but WiFi disabled; Asus bridged and used only as a WiFi access point and ethernet port switch. The reason for this scenario would be if I wanted to get better WiFi coverage and performance in my home by using a 3rd party router compared to just using the XB6.  But rather than bridging the XB6 and using the 3rd party router for all gateway/routing functionality, the XB6 would still do all the routing and the 3rd party router would be responsible for WiFi.  Would the Ignite TV boxes work properly in this configuration?  Would the ports on the bridged Asus router still function normally as a switch?  Would this technically be "more supported" and run more stable compared to bridging the XB6 and using a 3rd party router for all gateway capabilities?  Lastly, does anyone know how WiFi coverage and performance of the XB6 compares to a router like the Asus RT-AC68U?  If I were to put the XB6 on the main floor of my 1700sqft 2 storey home without any pods or any other access points or range extenders, would it be sufficient?  FYI - I've been using the RT-AC68U on my main floor as my only WiFi access point and its performance has been rock solid for years.  I get full coverage and excellent speed throughout my entire house including backyard, front porch, and even a portion of my driveway.  If I were to get Ignite, wondering if I were to have the same great WiFi experience as I do now if I were to replace the Asus with the XB6 exclusively...

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Sandymctyre
I Plan to Stick Around
IMHO, you would not get the same great coverage with the XB6 exclusively. I have a DIR890L with great coverage. I did a site evaluation when I first got Ignite, and the coverage was not the same. I have the XB6 in bridge mode, and use the DIR890L. I have two TV boxes connected to one of my 5Ghz bands, and they function great. The 3rd TV in the basement, I replaced the PLC supplied by Rogers with a MOCA adapter, and it has been fine since. I suppose you could use the AC68U as an access point, but why not just bridge the XB6 and use it as a router?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Sandymctyre
I Plan to Stick Around
And yes, a multi port hub can be connected...I had one running my printer, NAS, Smart Home, and Rogers Home Monitoring system

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor

Thanks.  I'll probably just bridge the XB6 and use my Asus router for everything.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Don_Ca
I'm a Reliable Contributor
Yes, I have a 16 port GB switch connected to my modem. I was using a separate router and did double natting, but now just use the XB6 with pods.

I have my main computer and two printers (laser and a photo printing ink jet) connected via the switch. I used to have a couple of NAS boxes on it, but they have been taken out of service being 10 years old.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

vernonco
I'm Here A Lot

Hi, would appreciate some help. 

I have Rogers 1Gb Ignite and a Velop mesh system. I have 3000 sq ft house over three levels. Rogers had originally provided pods to enhance wifi but the signal strength sucks with 4 pods. I have had techs try to improve signal strength to no avail. If I connect to the Rogers Ignite modem with a cable signal strength is great, approx 800Mbs. What I would like to do is run everything off my Mesh network. 

1) What do I need to do to the Rogers Ignite router ?

2) How do I connect Ignite TV boxes to the mesh network ? I have already moved all my other devices (laptops, consoles, etc ) to the Mesh network.

Running both wifi networks is causing poor signals and other issues/conflicts. 

Thanks.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@vernonco wrote:

Hi, would appreciate some help. 

I have Rogers 1Gb Ignite and a Velop mesh system. I have 3000 sq ft house over three levels. Rogers had originally provided pods to enhance wifi but the signal strength sucks with 4 pods. I have had techs try to improve signal strength to no avail. If I connect to the Rogers Ignite modem with a cable signal strength is great, approx 800Mbs. What I would like to do is run everything off my Mesh network. 


Welcome to the Community!

 

I successfully ran Ignite TV over a Linksys Velop mesh for several months without issue. 

 

1) What do I need to do to the Rogers Ignite router ?


Not very much.  Basically, all that you need to do is to disable WiFi on the XB6 gateway, unplug your Pods, connect your Velop mesh system to the Ignite gateway, then put your Velop mesh into bridge mode.

 

2) How do I connect Ignite TV boxes to the mesh network ? I have already moved all my other devices (laptops, consoles, etc ) to the Mesh network.


Are you using the same WiFi SSID/passphrase on your Velop mesh and Rogers equipment?  If so, all that you will need to do is reboot your set-top boxes and they should connect to the Velop mesh.

 

If you are using a different SSID/passphrase on your Velop, you can connect your set-top boxes to the Velop WiFi network as follows:

 

Press and hold the Exit button on the Rogers remote for three seconds, then key in the following sequence: "Down Down 9 4 3 4"  (FYI, 9434 spells "WIFI")

Select "Connect using WiFi Protected Setup (WPS)"

 

On your Linksys app, go to Connect a Device With WPS and tap Connect.

 

Running both wifi networks is causing poor signals and other issues/conflicts. 

Thanks.


Here are a few things that you should be aware of:

 

You might find that after rebooting your Velop mesh or after running the Channel Finder, some of your Ignite set-top boxes might report a weak WiFi signal.  This happened because while your Velop mesh was resetting itself, the set-top box connected to the first available node, the Parent node in the mesh, and the signal was strong enough that the set-top box did not try to connect to a closer Velop node after the other nodes came back online.  To fix this, simply power-cycle the set-top box and it should reconnect to an optimal node.

 

The other thing that could be a problem is that you cannot completely disable WiFi on the XB6 gateway.  It will continue to broadcast hidden WiFi networks that are associated with other internal functions.  (These hidden networks are still active even when the XB6 is in bridge mode.)  Even worse, the XB6 will likely take the best WiFi channels in your area for itself and force your Velop to auto-select less optimal channels.  The best that you can do (aside from surrounding your XB6 with a Faraday cage) is to manually assign 2.4 and 5 GHz WiFi channels, save them, then disable WiFi on the XB6.  (On the XB6, assign a 2.4 GHz channel that is neither strong nor weak.  Assign a 5 GHz channel that is in the DFS range (above channel 48 and below channel 149) since your Velop mesh only works on non-DFS channels.)

 

One other problem that you might run into is that once you start using the Ignite WiFi Hub app and install Ignite Pods, you may lose access to some critical WiFi configuration settings on the XB6's web management UI.  If this is the case, the only way to regain full control over your XB6 gateway is to perform a factory reset and reconfigure it from scratch using the web UI.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

vernonco
I'm Here A Lot

Thank you for the detailed explanation. Much appreciated. I will try this tomorrow. 

For SSID, I did not change anything. For passphrase, are you referring to passwords for the router? If so, the network names and passwords are different for the Rogers router and the Velop router. 

I have a bunch of devices (dimmers, swithces, etc) on 2.4Ghz on the Ignite modem that I hope move over otherwise I will have to manually connect them. Should not be an issue, just time consuming. 

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@vernonco  Rather than reconnect all of your devices to a new WiFi network, just rename the WiFi network on the Rogers Ignite gateway, then program the WiFi network name and password (that all of your devices are currently using) into the Velop.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor
Greetings folks,

I recently discovered a big problem with my Asus RT-AC68U router when IPv6 is enabled. There’s a lengthy thread about it in the “Internet” forum under the firmware feedback topic. Anyway, long story short, I’m on the hunt for a new router or potentially just an access point. Wondering if Netgear is better than Asus and if anyone who has used equipment from both manufacturers can provide feedback. I’m debating between a Nighthawk R7000 router or a Nighthawk EX7000 range extender/access point. If I go with Ignite TV, I will either bridge the XB6 and use the Nighthawk router OR keep the XB6 in gateway mode with WiFi disabled and connect it via an Ethernet cable to the EX7000 in access point mode. I’m leaning towards the latter just so I can keep the Ignite service in a more Rogers-supported mode. I don’t need any crazy routing capabilities...I’ve never used port forwarding, QOS, etc. I’m literally only using my Asus router for better coverage compared to my CODA which is currently in bridge mode.

With the XB6 (in gateway mode, WiFi turned off) and EX7000, I would keep the XB6 in the basement and EX7000 in my family room which is dead centre of my house.

I realize I can do the same thing with my Asus (i.e. put it in AP mode) but this whole IPv6 issue has me disliking Asus at the moment. Plus I’ve heard good things about Netgear. My house is only 1700sqft so I don’t need a mesh system.

Does anyone have any thoughts with this proposed setup? Would I still be able to log into the EX7000 and control WiFi settings such as bands, channels, etc?

Thanks and apologies for the many questions across multiple threads in this forum. Just trying to get the best performance possible out of my services, and if I switch to Ignite (knowing it won’t be perfect), I’ll be saving some money too compared to my current digital services.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@toolcubed wrote:
With the XB6 (in gateway mode, WiFi turned off) and EX7000, I would keep the XB6 in the basement and EX7000 in my family room which is dead centre of my house.

I realize I can do the same thing with my Asus (i.e. put it in AP mode) but this whole IPv6 issue has me disliking Asus at the moment. Plus I’ve heard good things about Netgear. My house is only 1700sqft so I don’t need a mesh system.

Does anyone have any thoughts with this proposed setup? Would I still be able to log into the EX7000 and control WiFi settings such as bands, channels, etc?

If you want REALLY good WiFi, your best option is to purchase a business-grade access point.  A single TP-Link EAP245 will provide very good coverage and is surprisingly inexpensive.  If you do not have any WiFi coverage issues due to your home's construction, a single AP will suffice and that AP can be managed through an internal web UI, and will give you more control over WiFi than any consumer router or mesh system.  If you do have coverage issues, you can add additional access points, although that would be a more complicated setup.

 

If you should decide to go this route, then install the Ignite XB6 gateway in your basement and place the WiFi AP upstairs.  For bonus points, install a UPS to provide backup power.  The EAP245 gets power over Ethernet, so you can also plug the power injector into the UPS as well.  Leave the XB6 in gateway mode, disable WiFi, and whatever you do, DO NOT use the Ignite WiFi mobile app or use the Ignite WiFi hub web portal.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor

Thanks @-G-

 

I might've asked this before, but is there any hard/documented confirmation that Ignite TV absolutely requires IPv6?  I'm reading mixed opinions - some say yes while others say they haven't had any issues with their Ignite TV boxes connected to just IPv4.  The reason I'm asking is because if I decide to bridge the XB6 and use my own router (in router/gateway mode), I would want to keep IPv6 disabled (regardless of router brand...from what I've recently experienced on my Asus, I just don't trust IPv6 thru a 3rd party router on the Rogers network).

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

jj59
I Plan to Stick Around
Although I can’t answer tour specific question, have you tried the XB6 on its own? I have several friends who used to bridge and recently got the XB6 and there was no need to do so, they were getting whole home coverage out of box (unless you want to run a special setup or guest network).

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor
I haven’t tried the XB6 in my home because I don’t have Ignite TV...yet. I did install it for a few family members and friends and did notice its WiFi coverage to be quite good in smaller homes (e.g. 1000sqft town homes) but not so good in larger homes (e.g. 3000sqft). My house is approx 1700sqft and pretty much open concept. With my Asus router (located on my main floor on my tv stand - dead centre of the house), I get full WiFi coverage everywhere including all over my backyard, all over my front porch, and even a portion of my driveway...and that’s exclusively on the 5GHz band. I’m not confident that the XB6 would give me the same coverage on its own but I don’t know for sure because I haven’t tried it. I don’t need guest access or any special configurations - port forwarding, QOS, etc are useless to me.

@-G- Don’t I need to use the WiFi Hub app for initial setup of Ignite? Or can I go directly into the web UI as soon as I get the hardware from the technician and configure it all manually like I currently do with my own router? If I were to use the XB6 in gateway mode and then just add a WiFi extender or two (not an access point but an actual extender such as the TP-Link RE450), would using the WiFi Hub app cause problems with the extenders?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@jj59 wrote:
Although I can’t answer tour specific question, have you tried the XB6 on its own? I have several friends who used to bridge and recently got the XB6 and there was no need to do so, they were getting whole home coverage out of box (unless you want to run a special setup or guest network).

I would also recommend that people first try using the XB6 on its own as well.  It's fully supported by Rogers and works seamlessly with Ignite TV.

 

If you should run into problems with the standard Rogers-supported configuration, you may have no choice but to use 3rd-party components... but you will then also have to be prepared to deal with any support issues that crop up on your own as well.

 

@toolcubed wrote:

Thanks @-G-

 

I might've asked this before, but is there any hard/documented confirmation that Ignite TV absolutely requires IPv6?  I'm reading mixed opinions - some say yes while others say they haven't had any issues with their Ignite TV boxes connected to just IPv4.  The reason I'm asking is because if I decide to bridge the XB6 and use my own router (in router/gateway mode), I would want to keep IPv6 disabled (regardless of router brand...from what I've recently experienced on my Asus, I just don't trust IPv6 thru a 3rd party router on the Rogers network).


Unfortunately, nothing about Ignite TV's inner workings or technical requirements are formally documented anywhere, at least not publicly.

 

I know that Ignite TV uses IPv6 by default.  If IPv6 connectivity is partially broken, the Ignite TV set-top boxes will fall back to IPv4 but you will experience some issues with the service.  Apparently, the set-top boxes work fine in an IPv4-only setup as well... but I have not tested this configuration.

 

The only Ignite TV configuration that Rogers supports is one where you use the network equipment that they provide, with the XB6 in gateway mode and with their WiFi gear.

 

 

To those who are not happy with the Ignite Pods: FYI, last week, Comcast released new (upgraded tri-band) Pods that will improve performance significantly over the old design.  Looks like the new xFi Pods use the same hardware as a Plume SuperPod.  Hopefully Rogers will adopt these at some point as well, and the sooner the better.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@toolcubed wrote:
I haven’t tried the XB6 in my home because I don’t have Ignite TV...yet. I did install it for a few family members and friends and did notice its WiFi coverage to be quite good in smaller homes (e.g. 1000sqft town homes) but not so good in larger homes (e.g. 3000sqft). My house is approx 1700sqft and pretty much open concept. With my Asus router (located on my main floor on my tv stand - dead centre of the house), I get full WiFi coverage everywhere including all over my backyard, all over my front porch, and even a portion of my driveway...and that’s exclusively on the 5GHz band. I’m not confident that the XB6 would give me the same coverage on its own but I don’t know for sure because I haven’t tried it. I don’t need guest access or any special configurations - port forwarding, QOS, etc are useless to me.

If you can get good-enough coverage with your Asus router from that location then the XB6 should also be able to provide ample coverage from there as well.

 

(If set up properly, the XB6's WiFi performance should be similar to that of a 3rd-party WiFi router.  Keep in mind that government standards impose limitations on transmit power levels.  Some 5 GHz channels can operate at higher power levels than others.  However, even if your AP is using a channel with a higher transmit power, it's only useful for boosting range if the radio on the WiFi client can match that, otherwise you will just end up degrading WiFi performance if you have too many devices on your network that can barely maintain a stable link.)

 

@-G- Don’t I need to use the WiFi Hub app for initial setup of Ignite? Or can I go directly into the web UI as soon as I get the hardware from the technician and configure it all manually like I currently do with my own router?

You will need the mobile app if you will be installing Ignite Pods.  Otherwise, connect a computer via Ethernet (or via WiFi using the default credentials printed on the XB6's bottom label) and point your web browser to http://10.0.0.1

 

If I were to use the XB6 in gateway mode and then just add a WiFi extender or two (not an access point but an actual extender such as the TP-Link RE450), would using the WiFi Hub app cause problems with the extenders?

I'm not a fan of WiFi extenders at all and I refuse to use them.  In my opinion, you will be much better off using Ignite Pods.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor
Thanks again for the quick and detailed response. As for extenders, I asked because I have a friend who is using the TP-Link RE450 extender on the main floor of his 3100sqft bungaloft (with Ignite gateway in his basement) and his WiFi performance on the main floor and upper loft area is stellar. Apparently Rogers supplied him with that extender when he had Ignite installed a couple of years ago when it first launched. It won several awards and seems to be a fan favourite.

https://www.pcmag.com/reviews/tp-link-ac1750-wi-fi-range-extender-re450

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@toolcubed wrote:
Thanks again for the quick and detailed response. As for extenders, I asked because I have a friend who is using the TP-Link RE450 extender on the main floor of his 3100sqft bungaloft (with Ignite gateway in his basement) and his WiFi performance on the main floor and upper loft area is stellar. Apparently Rogers supplied him with that extender when he had Ignite installed a couple of years ago when it first launched. It won several awards and seems to be a fan favourite.

https://www.pcmag.com/reviews/tp-link-ac1750-wi-fi-range-extender-re450

Ignite TV will work with them.  Before the Ignite Pods became available, the Rogers installation techs did carry range extenders in their truck and offered them to customers that needed to extend their WiFi coverage but did not want to pay a monthly rental fee for an eero WiFi mesh.

 

I'm still not a fan of range extenders and generally try to avoid using them because there are now better (although more expensive) solutions available.  A good mesh network or other multi-AP solution will perform better and also supports standards such as 802.11k /v /r (for more info, go here and here) that enable seamless roaming across mesh nodes/APs.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

toolcubed
I'm a Senior Contributor
Thanks again @-G- As always, appreciate the help!

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

vernonco
I'm Here A Lot

Thanks a lot. I finally had time to do this and it worked. I turned the wifi off on the Rogers Ignite router using the admin mode. Put the Velop router into Bridge mode. Everything seems to be running well. I did name one channel 2.4 so the dimmers and light switches can connect as I need to manage connections with 2.4. Everything else on 5Ghz. I reconnected the Ignite TV boxes using the exit, down, down 9434 and they are all connected. I did lose some of the functions on the Ignite app as well as the Linksys app but I can still get everything done so all good for now.

I have three Velop nodes, one on each level of the house and I seem to have way way better connection and signal strength all over the house. We have a lot of devices connected and sometime as many as 4 laptops, 2-3 Ignite boxes, 4-5 phones, various other devices like dimmers/switches/Xbox/etc.  I get 500Mbs speed on my work laptop which is a lot better than the Rogers pods.