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Rogers Ignite TV - Alternate wifi/connection possibilities

Gdkitty
Resident Expert
Resident Expert

Creating this thread so we can separate any discussion about alternate methods of connectivity 
(if at all possible still, etc)

- Bridge Mode - is it capable of connecting the boxes to your own modem

 

- Wired connection

 

- How to connect these boxes in those methods.

 

*Edited Labels*

321 REPLIES 321

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

mozerd
I Plan to Stick Around

Your friend can continue to use her Cisco Router and her chosen wifi system. I suggest that she request the Technicolor Gateway for her Ignite TV package ... after the tech install the Technicolor Gateway simply put it in BRIDGE mode then connect the Cisco Router and you are good to go. 
check the following link how I did it 

https://communityforums.rogers.com/t5/Ignite-TV/Rogers-Ignite-TV-Installation-Experiences-Questions/...

message 958 and 959

Assuming she chooses a package that can service her needs there should not be any impacts to her INTERNET. My suggestion is the 500 Mbps package.

David Mozer
IT-Expert on Call

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

chomyn
I Plan to Stick Around
You can disable the Ignite modem and have it in a regular operating mode so you can hook up your own router and/or gateway with all the same settings intact. You’ll have to connect the Ignite Boxes via WPS to get everything working.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

jj59
I Plan to Stick Around
From what I gathered talking to tech support and online. Yes you can use your own router however: 1) if not in bridge mode it will cause double NAT issues, 2) as someone else mentioned if you want to use the TV boxes wirelessly you will have to connect them to your 3rd party router via wifi. - it is my understanding that if you use your router the tv boxes will draw from your bandwidth available for other devices, if you use the XB6 provided by Rogers they use a separate channel/are isolated from your other internet traffic so they shouldn’t affect your other devices speed on the network (someone from Rogers will have to confirm that). Also note that if you do use the XB6 it does not have a guest mode so if that’s something needed than at this time a 3rd party router is the only option.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

rookie8155
I Plan to Stick Around

Is there any guide to setup new Ignite modem/router as bridge here as well?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@rookie8155 wrote:

Is there any guide to setup new Ignite modem/router as bridge here as well?


Rogers has not published a "how-to" guide for this because their Tech Support teams can only officially support configurations where the XB6 is in Gateway mode and where the Xi6 set-top boxes connect either directly to the XB6 or through Ignite WiFi Pods or the (eero) Wall-to-Wall WiFi hub and beacons , not through a customer-owned router.

 

If @RogersDarrell  and @CommunityHelps  are okay with it, I could write up a more comprehensive "Bridge Mode" setup guide but I would also need to be able to revise it on an ongoing basis.  I also hesitate to do this because in my opinion, the only people who should be enabling Bridge Mode on their XB6 are those with moderately-advanced networking skills that can support and troubleshoot this configuration themselves and who don't require any assistance in setting this up in the first place.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@rookie8155 wrote:

Is there any guide to setup new Ignite modem/router as bridge here as well?


As I said in my previous post, there's no official guide from Rogers but the setup isn't overly complicated either.  Ignite TV streams are unicast so unlike Fibe TV, no complex configuration is required; there's no need to get multicast working through the firewall nor do you need to set up VLANs on your router's WAN interface.

 

Ignite TV uses IPv6, so you need to have IPv4 and IPv6 enabled and working.  For your router's IPv6 WAN setup, use DHCPv6 to obtain an address and request a /64 IPv6-PD.

 

(Rogers has also posted tips on how to configure IPv6 on various devices here.)

 

I would also suggest using something like 192.168.1.0/24 for your internal LAN's IPv4 address space.  You can still log into the XB6 by going to http://10.0.0.1 , even when the unit is in bridge mode.  (It will do the routing for this connection internally.)

 

With these network setup tips, you'll also be able to switch your XB6 back into Gateway mode without having to reconfigure your network.

 

When testing your network, tests on https://test-ipv6.com/ and http://he.test-ipv6.com/ should pass with no errors.

 

To connect your Xi6 set-top boxes to your router's Wi-Fi, press and hold the "Exit" button on your remote for three seconds then key in: "Down" "Down" 9 4 3 4  (FYI, 9434 spells WiFi)

 

Before switching to a "Bridge Mode" setup, keep in mind that if you should ever run into any technical problems and need to call Rogers for tech support, you will need to put your Ignite TV components back into their original configuration, with Bridge Mode disabled on the XB6 and your set-top boxes connected to the XB6 directly.  Do this before calling Rogers through your home phone service.  You can't disable Bridge Mode while you are on the phone with them because doing so will reboot your XB6 and drop your call.  The Ignite TV components need to be in their original configuration so that Rogers can run their tests and poll the set-top boxes for their status.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities


@-G- wrote:

@rookie8155 wrote:

Is there any guide to setup new Ignite modem/router as bridge here as well?


Rogers has not published a "how-to" guide for this because their Tech Support teams can only officially support configurations where the XB6 is in Gateway mode and where the Xi6 set-top boxes connect either directly to the XB6 or through Ignite WiFi Pods or the (eero) Wall-to-Wall WiFi hub and beacons , not through a customer-owned router.

 

If @RogersDarrell  and @CommunityHelps  are okay with it, I could write up a more comprehensive "Bridge Mode" setup guide but I would also need to be able to revise it on an ongoing basis.  I also hesitate to do this because in my opinion, the only people who should be enabling Bridge Mode on their XB6 are those with moderately-advanced networking skills that can support and troubleshoot this configuration themselves and who don't require any assistance in setting this up in the first place.


Hello, @-G- 

 

It would be totally awesome if you were able to create a guide on how to walk customers through setting up their Ignite TV service when Bridged to their own routers. Since we do not support this type of setup we are unable to provide users with the steps.

 

I am sure this will help a lot of users resolve their qualms about making the switch to Ignite TV, knowing they can still use their own custom setups and equipment, which does not come cheap!

 

We really appreciate all of your contributions to the Community and look forward to reading your Ignite TV Bridged Setup Guide. 😃

 

RogersTony

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Codexman1
I've Been Here Awhile

Wireless Access Point Use / Turning off Wifi on Rogers Router but Using External Access points. For the most part I'm happy with my Rogers ignite service and modem family feature for parental control/ scheduled downtime and time limits. I don't really want to lose those features. I am not that happy with the wifi.  I do have a couple of pods in the house and can never get more than 50-60 MBS per device. I have 18 devices in the house and mostly 12-16 connected all the time. I'm pretty savvy with wifi being a pro network guy :-). I would love to be able to turn off the WIFI in the router but use access points to give me my coverage using ubiquity ap's.

 

Will I lose the ability of parental control/time scheduling and time limits from the modem?

 

Can I turn off WIFI in the router (I don't want to bridge) and use external AP's and not lose parental control and app features? 

 

I'd use the same DNS servers that Rogers uses (they do need to open this up for OpenDNS features but that another thread)

 

Your help would be appreciated.  I'll try this if the kids decide to leave for a night. If I do get it to work I'll post the what I did .

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@Codexman1 wrote:

Wireless Access Point Use / Turning off Wifi on Rogers Router but Using External Access points. For the most part I'm happy with my Rogers ignite service and modem family feature for parental control/ scheduled downtime and time limits. I don't really want to lose those features. I am not that happy with the wifi.  I do have a couple of pods in the house and can never get more than 50-60 MBS per device. I have 18 devices in the house and mostly 12-16 connected all the time. I'm pretty savvy with wifi being a pro network guy :-). I would love to be able to turn off the WIFI in the router but use access points to give me my coverage using ubiquity ap's.


There are a few users in the Community using Ubiquity Unifi AP's and I'm not aware of anyone reporting any interoperability issues with Ignite TV.  Rogers also used to provide the eero Wi-Fi mesh solution to their customers (they put the eero into bridge mode, so it is essentially an external AP) so you should have access to the same features and conveniences that they do.

 

As for your Pods, I know that they are not known for providing blisteringly fast Wi-Fi but you should be getting better throughput than what you are seeing.

 

Will I lose the ability of parental control/time scheduling and time limits from the modem?

 

Can I turn off WIFI in the router (I don't want to bridge) and use external AP's and not lose parental control and app features?


@Gdkitty  and other eero Wall-to-Wall WiFi users are better people to ask about parental controls and time scheduling.  (I don't use these features so I can't say for sure.)

 

When you disable Wi-Fi on the XB6, it will still have some hidden Wi-Fi networks active.  Before disabling Wi-Fi on the XB6, manually assign channels so as to minimize disruption to you and your neighbours, save the config, then disable Wi-Fi.

 

I'd use the same DNS servers that Rogers uses (they do need to open this up for OpenDNS features but that another thread)


FYI, according to a Rogers Product Manager, "At this time, custom DNS servers aren’t compatible with the Protected Browsing and Parental Control features in Ignite Wi-Fi Hub."

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Gdkitty
Resident Expert
Resident Expert

I would assume, that you could run your on complete routers as APs just fine with using the rogers modem not bridged.
As that is essentially how the Eero & rogers modem setup is.

While I cant control the detailed wifi settings from the rogers app (say change the password, etc), and have to that via the Eero app.
All the app control works.  It sees all the devices, gets all the MACs and are able to assign stuff to profiles, etc.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

davej13
I Plan to Stick Around

@Codexman1 Were you able to get your router set up as an access point?  I'd like to get my Archer C9 set up as an AP to see how if connection for the TV boxes can be improved.  Right now I have the box connected via Ethernet to a pod but apparently our family room is a dead zone according to a tech that came out to investigate why the TV box loses signal multiple times a day.

 

From what I recall from my discussion with the tech an issue might be that the Rogers modem does band steering and the router does not.  

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

JWCalvert
I Plan to Stick Around

wifi or cat6

 

I am considering getting Ignite TV. Can someone explain the network structure choices to my TVs that I will have in my house: wifi or cat6? or both?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

@JWCalvert the Xi6-A or Xi6-T set top boxes will use a wifi path back to the modem even if they are connected via Cat-6.  If you bridge the XB6 modem, it will still transmit hidden wifi networks, so obviously its not a true bridge mode.  You can work around the hidden networks.  

 

@-G- can provide more details on the XB6 - Xi6 combo.  

 

There are two XB6 versions, the Arris TG-3482ER (Intel Puma 7) and the Technicolor CGM-4141ROG (Broadcom BCM-3390).  The Arris TG-3482 is very similar to the Hitron CODA-4852, which is also an Intel Puma 7 chipset modem.  In this case the Arris version is an EMTA modem with telephone capability.  The modem of choice should be the Technicolor CGM-4141ROG.  The set top box of choice should be the latest version, Xi6-T, which is Dynamic Frequency Selection (Wifi DFS) capable and which has a wider video output selection.

 

The Ignite TV sub-forum is found here:

 

https://communityforums.rogers.com/t5/Ignite-TV/bd-p/IgniteTV

 

There is a thread somewhere in here regarding connections or alternate connections for the Ignite TV system. 

 

Note that due to the dependence on the wifi path back to the modem, despite a solid ethernet path, a poor wifi connection can cause apparently problems for the Xi6 set top boxes.  Sounds like a poor design decision to me, we're going to toss a superior ethernet path for a poor to terrible wifi path.  Why would anyone make that decision???



Re: Rogers Ignite TV - Alternate wifi/connection possibilities

JWCalvert
I Plan to Stick Around
So, Datalink, just so I am understanding you correctly, you are NOT in favour of Ignite TV.
Am I correct here?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

I'm not really opposed to it or in favour of it at the present time.  I think there are some poor design aspects to it, one of which is the reliance on wifi.  Personal opinion, that's a huge mistake, given that every company seems to be pushing wifi enabled devices.  But, hey, what do I know?  Given that RG-6 cabling is usually readily available in homes, maybe Rogers should have considered MoCA adapters to connect the Xi6 set top boxes instead of wifi which is definitely problematic for a good number of customers.  We use Bell Satellite and an Nvidia Shield which is connected via house ethernet as I won't let it run via wifi.  Both of those are rock solid, and I do notice when my neighbour changes her 5 Ghz wifi up to the 149 to 161 channel range that I use.  2.4 Ghz networks in my neighbourhood are a complete write off as there are at least 50 other 2.4 Ghz networks nearby.  And now the 5 Ghz band is starting to get busy with hidden networks from nearby Rogers XB6 modems.  So, I'm not totally opposed to the Ignite TV service, I'm opposed to an uncontrolled explosion of wifi applications that will eventually degrade everyone's wifi performance.  The big picture is that there is only so much wifi bandwidth to go around, so, more devices and networks means less bandwidth for all concerned.  But, that's just my opinion 😞



Re: Rogers Ignite TV - Alternate wifi/connection possibilities

JWCalvert
I Plan to Stick Around

What will be the bits and pieces and topology in my house if I buy Ignite TV ???

 

I currently have a Hitron CGN3 modem wifi router installed & it is fed by the COAX from the street.

It feeds a number of CAT6 cables to various computers, printers, Denon Receiver, and a Cisco Linksys E1000 Router.

That is how I get ethernet to everything.

I also have COAX running to my main NextBox and also a small cable box (DT50?) with a small TV in another room.

Big Question:  What will change?

Will I lose the Hitron; what replaces it?

Will I lose the DT50; what replaces it?

I may have more questions as I understand this.

Thanks

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@JWCalvert wrote:

wifi or cat6

 

I am considering getting Ignite TV. Can someone explain the network structure choices to my TVs that I will have in my house: wifi or cat6? or both?


Many homes are not pre-wired with Cat 6 so the Ignite TV cable boxes were designed to work with both Wi-Fi and Ethernet.  The Xi6 cable boxes and the XB6 gateway were also designed to work together, to the point that once the XB6 is configured, all that you need to do is power up the Xi6 set-top box and it will connect to the XB6 and automatically pair with the private Wi-Fi network.  Rogers can also provide your with Ignite WiFi pods to extend the WiFi coverage in your home.

 

The Xi6 set-top box also works fine with an Ethernet connection.  The XB6 gateway does not have many LAN ports so you will either need to provide your own LAN switch.  The Rogers tech can also provide you with one (if required) if they have it in their truck.

 

I have connected the set-top boxes through Ethernet and by WiFi directly to the XB6.  I have also connected the Xi6 to a high-end consumer Wi-Fi mesh network and to an enterprise-grade Access Point.  I have also used my own router with the XB6 in Bridge Mode.  Ignite TV is pretty flexible and works well in many configurations but you need to make sure that both IPv4 and IPv6 protocols are functioning properly.  Also keep in mind that the only configuration that Rogers officially supports is one where the set-top boxes are connected (by Ethernet or Wi-Fi) directly to the XB6 with the XB6 in gateway mode.

 

I have had both the Arris and Technicolor versions of the Xi6 set-top box and I don't have any reason to prefer one other the other.  I'm almost positive that I have successfully connected both to Wi-Fi on a 5 GHz DFS channel.

 

The choice of the Arris vs Technicolor XB6 is also up for debate.  Technically on paper, the certification documents say that the Technicolor XB6 has superior Wi-Fi performance but I have not noticed much of a difference in practical testing.  Some people (who have had a Puma 6-based modem) have emotional reasons for wanting the Technicolor XB6 since it uses a Broadcom chipset.  However, the Puma 7 chipset is not bad and if you have the Ignite Home Phone service, the Arris actually has a better telephony implementation.  Both gateways look the same externally and have identical admin UI's but internally, they are based on totally different hardware and have totally different software stacks... and both have their quirks.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

The Ignite TV system is comprised of an XB6 modem and one or more Xi6-A or Xi6-T set top boxes. 

 

Everything that you use now, including the Hitron modem, the nextbox and DT-50 (?) will be replaced by the XB6 and Xi6 set top boxes. 

 

If you had a Home Phone modem, that would also be removed.

 

As I indicated earlier, an Xi6 set top box can connect via ethernet, but, it looks for a wifi connection to the modem.  If you have a tv in a location where there isn't any ethernet ports available, then the set top box runs off of wifi. 

 

The XB6 modem has two ethernet ports and two telephone ports, thats it.  So, if you're running all four ports on your Hitron modem, you'll have to install a gigabit switch for more ports.  The installation tech might give you one for nothing, not sure on the cost aspect of this.  The install tech apparently takes from an hour to hour and a half to install the system.  That includes ripping out the old equipment and installing the modem and set top boxes and connecting the set top boxes.  

 

You can run the XB6 in Bridge modem and use your own router, but, that configuration is not supported by Rogers, so you would have to be able to switch back to Gateway mode for any troubleshooting.



Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@JWCalvert wrote:

What will be the bits and pieces and topology in my house if I buy Ignite TV ???

 

I currently have a Hitron CGN3 modem wifi router installed & it is fed by the COAX from the street.

It feeds a number of CAT6 cables to various computers, printers, Denon Receiver, and a Cisco Linksys E1000 Router.

That is how I get ethernet to everything.

I also have COAX running to my main NextBox and also a small cable box (DT50?) with a small TV in another room.

Big Question:  What will change?

Will I lose the Hitron; what replaces it?

Will I lose the DT50; what replaces it?

I may have more questions as I understand this.

Thanks


ALL of your old Rogers equipment will need to be replaced; none of it is compatible with Ignite TV.  Your Hitron CGN3 will be replaced with either an Arris or Technicolor XB6 gateway.  Your Nextbox and DT50 will be replaced with an Xi6 set-top box.  The Ignite set-top box only has an HDMI output so your will need a converter if you have an older TV with analog inputs.  Ignite TV is meant for use with modern HD and 4K televisions.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

jj59
I Plan to Stick Around
And the router doesn’t have guest mode so I hope you don’t need that. Service is decent but restrictive as far as features.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

JWCalvert
I Plan to Stick Around

Hi G,

Thanks for the very informative and straight forward answer. This covered many of my concerns. Other issues:

1) You mentioned that the Arris actually has a better telephony implementation; what features does it have that make it so.  My current VOIP phone is from Primus and it has a terrific web-based call log. Do any of Rogers VOIPs have that?

2) Will the Rogers private Wifi signal (for TV) carry sufficiently from the XB6 up one floor from the basement in a typical house to the Xi6s or will I have to use CAT6 ethernet for those TVs.  

3) If I connect one Xi6 with CAT6 or Wifi, do I have to use that method for all Xi6s in the house?

4) Somewhere I read that the Xi6s will use whatever signal source ( Wifi or ethernet ) that suits them.  Can I control that?

5) Does the Xi6 have a password & if so, can I log into it and change the password and also the Wifi CHANNEL it is running on?

6) Somewhere I read that the default IP address of the XB6 is 10.0.0.1, is that easily changed if I log into it; also its CHANNEL?  My Hitron uses 198.168.0.1 which plays nicely with all my other devices.

That's it.

Thanks