10-27-2012
12:03 AM
- last edited on
03-30-2015
10:36 AM
by
RogersJermaine
Hi, Guys.
I am having disconnection problem from Rogers Extreme Plan. (Kitchener/Waterloo Area)
The problem is that I am disconnecting from the internet several times a day.
On the network icon of the Windows Taskbar is Perfectly FINE. It tells me that i am connected.
But If I try to browse or to use any internet based application, it doesn't work. (telling me that i am not connected to the internet.)
So, If i disable the ethernet adapter and turn it back on, then it works sometimes.
I've been reading through this forum for days, and it looks like my DOCSIS 3.0 modem is the problem. (SMCD3GN)
Does anybody know how to disable the router function of this modem?
***edited labels***
Solved! Solved! Go to Solution.
10-27-2012 08:12 AM
10-27-2012
12:14 AM
- last edited on
10-27-2012
02:29 PM
by
RogersAndrewNP
27 days later, we're pulling this DNS stuff again?
**edited subject**
10-27-2012 08:12 AM
10-27-2012
09:47 AM
- last edited on
10-27-2012
02:29 PM
by
RogersAndrewNP
????? Care to elaborate? What's going on?
**edited subject**
10-27-2012 10:45 AM - edited 10-27-2012 10:46 AM
I am in Kitchener-Waterloo also. Here's something to try. Leave one of your wireless devices streaming music - say music.cbc.ca or something like that. If your computer seems to hang, but the streaming is unaffected it may be a DNS issue, not a connection issue.
The fact that you are staying connected to the Wifi indicates to me that we're having the same problem. This has been going on for a few weeks here.
10-27-2012 11:00 AM
Same here. The thing is I have internet with rogers and with bell as well and I am having problems with both .
10-27-2012 01:44 PM - edited 10-27-2012 01:49 PM
Hello,
First time poster, been having the same issue as LOTS of people are (DNS dropping, net dropping for a few seconds)
Best thing I could come up with:
Go to this website:
http://www.thewebtechreviews.com/2011/04/02/my-frustration-with-rogers-smcd3gn-modem/
Use the login information on that page to get into your modeum (I have been reading that many Rogers employees don't even know the login info to their SMCD3G)
Turn off the wireless (I found this eliminated "most" of my problems)
I find others are disabling all commercial gateway functions (after turning off the wireless) which then allows you to hook up a router of your own choicing.
But the worst of it all is that this is happening to so many Rogers customers, and it appears nothing is being done (and why is it happening - is there an infrastructure problem?)
10-27-2012 03:37 PM
It is a problem too MidnightTide, that Rogers refuses to acknowledge. I am having a hard time understanding who in their right mind at Rogers thought these gateway modems (SMC, Cisco, and now the Hitron) were the way to go in replacing the older and extremely reliable D2 modems. Whomever that person is, he/she should be fired. What is even more troublesome is the arrogance of not admitting that they were wrong and to finally provide customers, at least with the option, of a good stand alone D3 modem.
The complaints are everywhere - here, on Rogers Facebook and Twitter pages, on other forums like DSL Reports and Digital Home, which I know are monitored by Rogers, so it is not like they are not aware of the issues. Other than the usual canned responses, and "we will pass on your concerns to the internal team" Rogers simply refuses to provide customers with anything near the level of service they deserve for the the price they are being charged!
10-27-2012 05:09 PM
10-27-2012 06:41 PM - edited 10-27-2012 06:43 PM
I disagree with you Gdkitty - this time. You say a lot of things on here that make sense and help people out. But read the post by MidnightTide. He states very clearly that turning "off the wireless (I found this eliminated "most" of my problems)". You just stated that "there are no d2 users complaining about it". Why? Because they are stand alone modems. For once, stop defending Rogers. As I stated as well, everywhere you look, people are complaining about the disconnects - here, Rogers Facebook and Twitter pages, DSL, and Digital Forum. Until Rogers actually gives people the option to use a stand alone D3 modem, you have no basis whatsover for making that claim. As you also said "that you can experience the same exact thing across 3 very different brand modems" - all D3 gateways and all garbage should tell you something!
10-27-2012 08:32 PM - edited 10-27-2012 09:45 PM
Fixes most of my problems, but I am still getting the disconnects, though not as often.
How many areas are experiencing this?
----------------
edit: changed my Lease Time to 0
will report back to see if this works better
10-28-2012 01:23 PM
10-28-2012
10:13 PM
- last edited on
10-29-2012
04:44 PM
by
RogersDarrell
I haven't been a Rogers customer in over a year but now I've got it in the house I'm currently living. It's high speed cable with 120 gb's I think. Whatever it is I'm sure it's going to end up costing $200 a month until I can find something better.
I got the highspeed about 3 weeks ago and everything was ok. Used Netflix a lot, downloaded torrents, streamed video. All of a sudden a few days ago the internet turned to crap. Now it feels like I have a virus (I don't). Everything is slow and streaming video cuts out a lot and I'm also getting disconnects. If it was just a day or two I wouldn't be suprised but it's been a few days.
I just want to know if this is some kind of throttling issue or just unreliable internet. Not that it really matters but I suppose the latter would anger me less. I've never really researched throttling all that much so I'm not sure if that just affects torrent programs or if it messes up your whole internet experience. I can't even watch a youtube video without it freezing several times.
Does Rogers do this?
10-28-2012
10:31 PM
- last edited on
10-29-2012
04:44 PM
by
RogersDarrell
Well it could be either.
By the end of the year, rogers is suposed to have remmoved all the throttling stuff.. but its still on in many areas.
Doing P2P stuff, like torrenting, CAN tripp the throttling. Which could then effect just about everything on the connection that requires a consistant steady stream of data.
10-28-2012
10:39 PM
- last edited on
10-29-2012
04:44 PM
by
RogersDarrell
Alright thanks. I'll be cancelling this week. I do not understand what Rogers is doing or why people continue to put up with it in this country. They try to hype bandwidth as some sort of natural resource here and for some reason Canadians feel guilty enough to buy into it. They've allowed the big Telecoms to convince them a baby seal is dying every time you go over your pathetic bandwidth limit (which is already overly expensive) and you have to make amends with your wallet. Meanwhile other countries around the world we would consider to be far behind us technologically are laughing at us.
10-29-2012 05:43 PM
Lease time has worked a little bit, usually get only a few disconnects now.
Still very annoying, might try that google DNS and see what that does. Really annoyed that so many people appear to be having this problem and nothing is being done about it. Oh well, I have a 1 year contract for this modem, might as well do the best I can with it.
10-29-2012 07:38 PM - edited 10-29-2012 07:43 PM
To artsfols
artsfols wrote:
I am in Kitchener-Waterloo also. Here's something to try. Leave one of your wireless devices streaming music - say music.cbc.ca or something like that. If your computer seems to hang, but the streaming is unaffected it may be a DNS issue, not a connection issue.
The fact that you are staying connected to the Wifi indicates to me that we're having the same problem. This has been going on for a few weeks here.
Well, I don't even use Rogers DNS though.
I use Google DNS (8.8.8.8 and 8.8.4.4).
I'd set google dns address for my smc modem-router's manuall DNS setting as soon as the modem arrived first time.
Will it still be affected by rogers DNS trouble?
10-29-2012 11:42 PM - edited 10-29-2012 11:45 PM
OK, Let me write it down more detail.
All the LED signals on modem are fine, and it looks like hardware is working fine.
Web Browser's caches and cookies are all cleared.
It has been tested on both Wired and Wireless connection.
Network Icon on the Windows Taskbar is showing me that I am connected OK.
When the connection is normal.
Able to browse the web. Internet based Applications work fine too.
Tracing route to google-public-dns-a.google.com [8.8.8.8] over a maximum of 30 hops: 1 3 ms 2 ms 2 ms 192.168.0.1 2 37 ms 30 ms 29 ms 7.8.0.1 3 106 ms 32 ms 31 ms 67.231.220.29 4 37 ms * 65 ms 64.71.241.97 5 49 ms 45 ms 47 ms 69.63.248.198 6 49 ms 47 ms 47 ms 74.125.49.229 7 84 ms 75 ms 54 ms 209.85.255.68 8 57 ms 53 ms 65 ms 209.85.251.37 9 87 ms 54 ms 60 ms 72.14.239.93 10 79 ms 70 ms 54 ms 72.14.238.18 11 * 102 ms 97 ms 216.239.49.145 12 57 ms 54 ms 53 ms google-public-dns-a.google.com [8.8.8.8] Trace complete.
When the connection is NOT normal.
All the LED signals of the modem are still fine.
Impossible to browse the web, ONLY torrent works at this point.
Connecting to "http://192.168.0.1"(Default Address for SMC Modem) is NO Problem, but I can't log in.
Tracing route to 8.8.8.8 over a maximum of 30 hops 1 * * 192.168.0.1 reports: Destination net unreachable. Trace complete.
Things that I do not understand.
1. I have totally no idea WHY the torrent is working fine, when everything is not.
2. After I turn the Ethernet Connection off and turn it back on, everythings start working ok for while.
10-29-2012 11:59 PM
You sure your torrent app isn't set up for too many connections?
Back in the day when I bothered with torrents, my wrt54gs would puke when I went a little nutty with the torrent settings.
Behaved just like you described.
10-30-2012 11:10 AM
@mycophile wrote:You sure your torrent app isn't set up for too many connections?
Back in the day when I bothered with torrents, my wrt54gs would puke when I went a little nutty with the torrent settings.
Behaved just like you described.
No it is nothing to to with the number of the torrent connections.
I ran torrent application after the internet screwed, but it still worked while others are not working.
10-31-2012 09:11 AM
Probably an ignorant question, but does torrent bypass DNS?
Is your problem failure to resolve IP at Rogers' DNS servers?