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Rogers Gaming & Streaming Lab

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

 

  Streaming_Gaming_Lab.png

 

Hi Community, 

 

Welcome to the Rogers Community Forums Gaming & Streaming Lab!

We will use this thread as a central point to discuss upstream issues affecting your online gaming and streaming experience on the Rogers network.  

 

This Lab will work to consolidate all upstream specific issues into one place. By doing so we can work together to hone in on any issues specific to the Rogers network that may be impacting your gaming or streaming experience up to, but not limited to, dropped frames, stutter, increased latency and intermittent voice; all while streaming on Twitch, YouTube Gaming, Steam, etc. 

 

Our own Community Forums Specialist @RogersAndy , is an avid gamer with streaming experience on all major platforms in addition to many years of experience testing and troubleshooting with all technical lines of business. As part of our service resolution tracking, we recommend avoiding contact with alternative lines of support for this issue specifically. 

 

To take part in this lab, you must meet the following requirements. 

  1. All services work fine outside of streaming/gaming.
  2. Your modem’s RF levels are within spec. 
  3. You have had multiple service calls and/or tickets within 6 months regarding your game streaming issues. 
  4. Issues must be present with a wired connection to the modem. NO connected 3rd party equipment.

*If you do not meet the above requirements, your post(s) may be merged to a more accurate thread.

 

What troubleshooting will we need from you? 

  1. A screenshot of your Upstream and Downstream levels found on the status page when you log into your modem. 
  2. A current ping test result from command prompt to google.com 
  3. A current traceroute from command prompt to the streaming/gaming service you’re connecting to. (their support can provide you with that IP if necessary). 

 

*Always remember when posting an image of network testing results to block out/remove your personal IP address.

*Images will show in your post after they have been approved by our Moderator team. Don't worry when they don't show up right away.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically in regards to ping and latency on the Rogers network. For details of this program, please see this thread. 

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming 

 

Thank you for your continued feedback and support. 

 

 

 

281 REPLIES 281

Re: Rogers Gaming & Streaming Lab

xo1
I Plan to Stick Around

Check your ping to the CMTS (second IP after your router after a tracert, should be a response time between 10-20ms consistently).  Probably a congested node.  Not much you can do about it other than ask for money back and pray Rogers will split it soon.

Re: Rogers Gaming & Streaming Lab

ParkerT92
I've Been Here Awhile

@xo1

Re: Rogers Gaming & Streaming Lab

Munchies
I've Been Here Awhile

Issues with video conferences and stuttering while gaming

 

Hey everyone,

I think I'm experiencing some poor performance with my home internet. This may not be new, but either it has gotten worse recently or I'm just more aware now that I need to do video conferences when working from home.

When using Zoom for video conferences I often experience garbled voices and frozen cameras. When this happens Zoom sometimes tells me that my connection is bad. When playing games I often experience stuttering and rubber banding. These issues are often accompanied by icons or warnings from the game indicating connection problems. I have no issues with speed tests, streaming video, or browsing online.

I'm using the white HiTron CODA modem plugged into the wall and I am using a wired connection for my internet. I have tried some of these applications on another computer on my network and I have the same problems. I have swapped my modem before to try to fix these issues, but it did not seem to help.

I've reached the limit of my troubleshooting knowledge and I've not been able to uncover any evidence of the problem. I'm hoping that someone more experienced can point me in the right direction of tests I should try and what I should be looking for.
Thanks in advance!

 

Re: Rogers Gaming & Streaming Lab

lethalsniper
I'm an Enthusiast
How do I ping my CMTS I’m also getting higher pings in the last month wondering if it high usage in my area

Re: Rogers Gaming & Streaming Lab

xo1
I Plan to Stick Around

The spikes indicate high load on their own, but if the average is anywhere over 20ms, it is also a sign of congestion.   If you test again later at night you should see the latency drop to <20ms, and also see full bandwidth return if you run a speed test.  For example my average right now is 200ms and speeds are 200/1 as this is apparently a peak hour for the people in my neighborhood...  I like to game so I have just been staying up late into the night and notice it is rock solid between 3am-5am (15ms average to CMTS, 550/20Mbps speeds), and basically unusable for most of the day.  If you notice anything similar, it is a congested node.

Re: Rogers Gaming & Streaming Lab

@xo1 @ParkerT92 you can only use the Cable Modem TerminationSystem (CMTS) which is hop #2 on a trace, if you have a modem other than the white Hitron CODA-4582 or the black Hitron CGM3ACSMR.  The same might apply to the Hitron CGNM-3552 and other Hitron CGN3xxx modems.  

 

So, that happens?  Due to an internal modem timing issue you can end up with high time returns from the CMTS which are only applicable to the CMTS.  

 

To run an ICMP ping test with any of those modems, you need to ping a target such as the DNS address to look for high ping returns (latency) in the Rogers network.  Here's the Rogers DNS addresses:

 

Primary IPv4 DNS:         64.71.255.204

 

Secondary IPv4 DNS:   64.71.255.198

 

Primary IPv6 DNS:        2607:f798:18:10:0:640:7125:5204

 

Secondary IPv6 DNS:  2607:f798:18:10:0:640:7125:5198

 

 

Here's a snippet of an ICMP ping test to my CMTS:

 

From 174.112.xxx.xxx: bytes=60 seq=0315 TTL=63 ID=a3e4 time=9.290ms
From 174.112.xxx.xxx: bytes=60 seq=0316 TTL=63 ID=a3e5 time=9.271ms
From 174.112.xxx.xxx: bytes=60 seq=0317 TTL=63 ID=a3e6 time=11.356ms
From 174.112.xxx.xxx: bytes=60 seq=0318 TTL=63 ID=a3e7 time=10.361ms
From 174.112.xxx.xxx: bytes=60 seq=0319 TTL=63 ID=a3e8 time=8.493ms
From 174.112.xxx.xxx: bytes=60 seq=031a TTL=63 ID=a3e9 time=16.962ms
From 174.112.xxx.xxx: bytes=60 seq=031b TTL=63 ID=a3ea time=11.012ms
From 174.112.xxx.xxx: bytes=60 seq=031c TTL=63 ID=a3eb time=62.666ms
From 174.112.xxx.xxx: bytes=60 seq=031d TTL=63 ID=a3ec time=83.452ms
From 174.112.xxx.xxx: bytes=60 seq=031e TTL=63 ID=a3ed time=69.233ms
From 174.112.xxx.xxx: bytes=60 seq=031f TTL=63 ID=a3ee time=41.905ms
From 174.112.xxx.xxx: bytes=60 seq=0320 TTL=63 ID=a3ef time=27.814ms
From 174.112.xxx.xxx: bytes=60 seq=0321 TTL=63 ID=a3f0 time=12.209ms

 

 

Packets: sent=1000, rcvd=1000, error=0, lost=0 (0.0% loss) in 20.002007 sec
RTTs in ms: min/avg/max/dev: 4.367 / 13.569 / 100.181 / 13.748
Bandwidth in kbytes/sec: sent=2.999, rcvd=2.999

 

Note the rise in ping times up to 83 ms.

 

Here's the same test to the primary IPV4 DNS:

 

Packets: sent=1000, rcvd=1000, error=0, lost=0 (0.0% loss) in 20.009232 sec
RTTs in ms: min/avg/max/dev: 6.312 / 11.932 / 32.542 / 2.792
Bandwidth in kbytes/sec: sent=2.998, rcvd=2.998

 

Note that the average isn't all that different, but, the max time and deviation which are the last two figures drop considerably.   Those tests were run with 20 milli-second intervals instead of 1 second intervals. 



Re: Rogers Gaming & Streaming Lab

xo1
I Plan to Stick Around

Run a the command "tracert 8.8.8.8" in windows command prompt. This will return the IP address of all the hops before getting to the google DNS servers at 8.8.8.8.  Your CMTS should be the second IP, or the one after your router (the router will be either 192.168.0.1 or 10.0.0.1).  Then just ping that second IP address using the command "ping IP", and that will work.  If you would like to run more than 4 pings in one sitting which I suggest, just add "-n 50" to the end of the ping command above and change it to a number of your choice if you would like more than 50.

Re: Rogers Gaming & Streaming Lab

xo1
I Plan to Stick Around

My high response times are not due to an internal timing issue, but I understand that can be a problem due to how frequently the requests are sent out.  Which is why I directed more attention to the average, which is what I have found to be most reflective of issues I am seeing with congestion.   The average latency almost perfectly relates to the drops in speed and stability I am experiencing. I was unaware that modems other than the XB6 could not see the CMTS.  Regardless you are correct pinging the DNS could help diagnose the issue as well.

Re: Rogers Gaming & Streaming Lab

Datalink
Resident Expert
Resident Expert

Its not a matter of "not seeing the CMTS". All modems will return the CMTS address as the second or third hop when you run a trace to anywhere.  That second or third hop will depend on your equipment configuration, ie:  whether or not the modem is in Gateway mode with a direct connection or with a follow-on router with a direct connection to the router.  Looks like this:

 

modem - direct connection    (modem in Gateway mode.  CMTS is the 2nd hop)

modem - router - direct connection  ( modem is still in Gateway mode.   CMTS is the 3rd hop)

 

preferred config:  

 

modem - router - direct connection  ( modem in Bridge mode.   CMTS is the 2nd hop)

 

The problem with the white Hitron CODA-4582 modem and possibly other Hitron modems is a change in the firmware that for the 4582 dates back to V2.0.10.27.  At that point, there was a change to improve the overall multi-protocol performance.  The drawback to that firmware change was a false high latency indication from the CMTS.  That is strictly for the return times from the CMTS and does not affect any target beyond the CMTS.  

 

For that reason, when you're latency hunting, you can't use the CMTS as a test target when you have the 4582 modem and possibly other Hitron modems.  I believe I've seen the same type of issue from a customers ping test with the CGN3ACSMR, but, don't quote me on that one.  If you run the typical 1 second interval ICMP ping test, you will see occasional high ping times occur.  If you drop the timing down to a 15 to 20 milli-second range, you can see the high time groupings when they occur.  

 

You can use the CMTS as a test target when you're looking for packet loss.  That is a perfectly valid test as it keeps the return path as short as possible and keeps any possible network issues beyond the CMTS out of the test results.  

 

I have no idea what the situation is with the two XB6 modems, the Arris TG-3482ER and Technicolor CGM-4141COM.  Those modems might have their own quirks but I haven't seen enough data posted from other customers to come to any conclusions. 



Re: Rogers Gaming & Streaming Lab

xo1
I Plan to Stick Around
My bad, I misunderstood the first post referencing the older models. I can confirm those ping spikes do appear on the XB6 by the way. My main point was just that the average latency to the CMTS being high will show evidence of congestion with a large enough sample size.

Re: Rogers Gaming & Streaming Lab

Datalink
Resident Expert
Resident Expert

@xo1 can you look at the bottom of your modem to see what version you have, the Arris TG-3482ER or the Technicolor CGM-4141COM? 

 

Its highly likely you might see high time ping spikes from the CMTS, its just a question of what you see if you were to run a ping test with much lower ping intervals in the 15 to 20 milli-second range.  

 

You can use hrping to run tests below 1 second intervals.  That's a command line utility:

 

https://www.cfos.de/en/ping/ping.htm

 

 



Re: Rogers Gaming & Streaming Lab

xo1
I Plan to Stick Around

Ran a test with 100 iterations at an interval of 20ms, here was the results:

 

Packets: sent=100, rcvd=100, error=0, lost=0 (0.0% loss) in 1.991390 sec
RTTs in ms: min/avg/max/dev: 5.486 / 18.239 / 100.958 / 18.166
Bandwidth in kbytes/sec: sent=3.012, rcvd=3.012

It is an Arris TG3482G

Re: Rogers Gaming & Streaming Lab

Datalink
Resident Expert
Resident Expert

@xo1 if and when you have time, can you run a longer test, say 1000 pings and then send me the results in a message.  Copy the results and then paste them into a message to me.  I'd like to see what the results look like out of curiosity's sake.  

 

To send anyone on the forum a message, click on their name, which serves as a link to their public page.  To the right is a link to "send this user a private message".  Follow that link to the message composition page, file in the subject title and details and hit send.  When you get a response, you will see a number overlaying your avatar at the upper right hand corner when you're logged into the forum.  Follow that avatar, which serves as a link to your profile, down to the message inbox to see the incoming message.  

 

I've sent a message as an example.  

 

So, try the following command, same interval, just a longer ping test, 1000 pings:

 

hrping -s 20 -n 1000 -T xxx.xxx.xxx.xxx

 

If you run the following:  hrping -s 20 -n 1000 -T -g xxx.xxx.xxx.xxx

 

it will show the graphic results.   Its a crude graph in comparison to wireshark or pingplotter but it does work.  When the graph is running right click on the graph and adjust the time scale to 10 or maybe 30 seconds.  If you run a much longer test, you can see if there is any repetition to the high ping times.  In this particular case, it might be easier just to look at the text results as the graph is pretty crude.  

 



Re: Rogers Gaming & Streaming Lab

Hello, @Munchies.

 

Welcome to Rogers Community Forums! 

 

Thank you for your detailed post; nothing is more annoying than having poor audio/video during video conferences. Have you experienced a similar poor audio/video on a different app?

 

We can help troubleshoot the poor audio/video and poor gaming experience for you. To get started, please log into the modem and navigate to Status/DOCSIS WAN and post the Downstream, Upstream and OFDM sections so that we can examine the signal levels.

 

Also, please run a ping test and a traceroute to the gaming server(s) through the command prompt and provide us with the results. 

 

Regards,
RogersMoin

Re: Rogers Gaming & Streaming Lab

Munchies
I've Been Here Awhile

@RogersMoin 

 

Thanks for your response. Please find below the signal levels and ping results you requested. Hopefully everything is legible because copy and pasting this table from my modem signal strength might look ugly.

 

 

DOCSIS WAN

Downstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Signal noise ratio (dB)
1 	597000000 	QAM256 	3.700 	8 	40.366
2 	849000000 	QAM256 	3.000 	2 	40.366
3 	855000000 	QAM256 	3.000 	3 	40.366
4 	861000000 	QAM256 	3.299 	4 	40.366
5 	579000000 	QAM256 	3.299 	5 	40.366
6 	585000000 	QAM256 	3.500 	6 	40.366
7 	591000000 	QAM256 	3.299 	7 	40.366
8 	279000000 	QAM256 	0.700 	1 	40.366
9 	603000000 	QAM256 	3.599 	9 	40.366
10 	609000000 	QAM256 	3.599 	10 	40.366
11 	615000000 	QAM256 	4.000 	11 	40.366
12 	621000000 	QAM256 	4.300 	12 	40.366
13 	633000000 	QAM256 	4.599 	13 	40.366
14 	639000000 	QAM256 	4.599 	14 	40.366
15 	645000000 	QAM256 	4.800 	15 	40.946
16 	651000000 	QAM256 	4.900 	16 	40.946
17 	657000000 	QAM256 	5.099 	17 	40.366
18 	663000000 	QAM256 	5.199 	18 	40.946
19 	669000000 	QAM256 	5.099 	19 	40.946
20 	675000000 	QAM256 	5.000 	20 	40.366
21 	681000000 	QAM256 	5.400 	21 	40.366
22 	687000000 	QAM256 	5.300 	22 	40.946
23 	693000000 	QAM256 	5.099 	23 	40.946
24 	699000000 	QAM256 	5.000 	24 	40.366
25 	705000000 	QAM256 	4.599 	25 	40.366
26 	711000000 	QAM256 	3.900 	26 	40.946
27 	717000000 	QAM256 	3.900 	27 	40.946
28 	723000000 	QAM256 	3.799 	28 	40.366
29 	825000000 	QAM256 	2.400 	29 	40.366
30 	831000000 	QAM256 	1.900 	30 	40.366
31 	837000000 	QAM256 	2.299 	31 	40.366
32 	843000000 	QAM256 	2.299 	32 	40.366
OFDM Downstream Overview
Receiver 	FFT type 	Subcarr 0 Frequency(MHz) 	PLC locked 	NCP locked 	MDC1 locked 	PLC power(dBmv)
0 	NA 	NA 	NO 	NO 	NO 	NA
1 	4K 	275600000 	YES 	YES 	YES 	1.700001
Upstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Bandwidth
1 	22100000 	64QAM 	40.260 	1 	3200000
2 	36996000 	64QAM 	41.270 	4 	6400000
3 	30596000 	64QAM 	41.270 	3 	6400000
4 	25300000 	64QAM 	40.260 	2 	3200000
5 	0 	QAM_NONE 	- 	--- 	1600000
6 	0 	QAM_NONE 	- 	--- 	1600000
7 	0 	QAM_NONE 	- 	--- 	1600000
8 	0 	QAM_NONE 	- 	--- 	1600000
OFDM/OFDMA Overview
Channel Index 	State 	lin Digital Att 	Digital Att 	BW (sc's*fft) 	Report Power 	Report Power1_6 	FFT Size
0 	DISABLED 	0.0000 	0.0000 	0.0000 	0.0000 	0.0000 	2K
1 	DISABLED 	0.0000 	0.0000 	0.0000 	0.0000 	0.0000 	2K

 

 

 

I recently ran some ping tests to the Rogers IPv4 DNS in Toronto (I live in Ottawa and read in another post that this DNS typically has higher performance that the one in Montreal). I ran these tests at various times throughout the day. Each test ran for an hour with a 1 second ping interval. The times listed indicate the start time of the test.

 

 

May 1st 9 am
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 208ms, Average = 34ms

May 1st 10 am
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 244ms, Average = 37ms

May 1st 11 am
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 229ms, Average = 41ms

Mat 1st 1:30 pm
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 240ms, Average = 38ms

May 1st 3 pm
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 278ms, Average = 38ms

 

 

 

 I also ran a short hrping test with a 20 ms interval based on the information that Datalink posted on the previous page.

 

 

May 1st 8:15 pm
hrping.exe 64.71.255.204 -n 10000 -s 20
Packets: sent=10000, rcvd=10000, error=0, lost=0 (0.0% loss) in 200.004828 sec
RTTs in ms: min/avg/max/dev: 5.870 / 27.918 / 200.076 / 18.405
Bandwidth in kbytes/sec: sent=2.999, rcvd=2.999

 

 

I don't look to be getting loss, but the maximum and average response times and deviation are all quite high.

 

I asked a friend who lives in the same city who has Rogers internet to run the same test and this was their results

 

 

Ping statistics for 64.71.255.204:
    Packets: Sent = 3407, Received = 3407, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 61ms, Average = 13ms

 

 

 

Let me know if there is any more data I should provide or things I should be looking for. Thanks again!

Re: Rogers Gaming & Streaming Lab

Hello, @Munchies

 

Thanks so much for providing us with that data!

 

The signal levels look good and the lack of Packet Loss is a good sign. There are some Latency issues evidenced by the high Ping spikes reported in those test results.

 

Please send a private message to @CommunityHelps so we can gather your info and pass it along to our network engineers to review and ensure we get this resolved. Not familiar with our private messaging system? No worries, Click Here.

 

We look forward to hearing from you soon.

 

RogersTony

Re: Rogers Gaming & Streaming Lab

We got 2 Xbox ones running at home with 1 Xbox with nat on moderate and the other one open with ipv6 and ipv4 on .. the weird thing about this is when I turn off ipv6 both Xbox one get a nat of open .. from my understanding ipv6 is supposed to be the better option when there are multiple consoles

Re: Rogers Gaming & Streaming Lab

lethalsniper
I'm an Enthusiast
What is going on with my internet been getting bad lag / latency issue for a while now playing online on the Xbox one .. on nhl20 ...I have ran a few tests can you please let me know what going on


had 2 timeouts
Ping statistics for 64.71.255.204:
Packets: Sent = 3600, Received = 3598, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 74ms, Average = 10ms

pinging the CMTS

Ping statistics for 99.x.x.x:
Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 105ms, Average = 13ms

doing a tracert to a game i ply nhl2000 getting lots of high pings latley so i ran a test and this is what i got

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 31 ms 25 ms 9 ms 99.xxx.xxx.x
3 13 ms 11 ms 8 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 10 ms 15 ms 12 ms 3033-cgw01.bloor.rmgt.net.rogers.com [209.148.232.77]
5 9 ms 12 ms 9 ms 209.148.235.210
6 11 ms 9 ms 9 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * * * Request timed out.
8 * * * Request timed out.
9 30 ms 30 ms 27 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 30 ms 28 ms 34 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 30 ms 36 ms 33 ms 159.153.92.98
12 37 ms 31 ms 27 ms 159.153.92.94
13 30 ms 31 ms 27 ms dragonage.gos.ea.com [159.153.64.173]

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 9 ms 17 ms 8 ms 99.xxx.xxx.x
3 14 ms 9 ms 11 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 8 ms 14 ms 31 ms 3033-cgw01.bloor.rmgt.net.rogers.com [209.148.232.77]
5 10 ms 9 ms 9 ms 209.148.235.210
6 24 ms 10 ms 11 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * 39 ms 34 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 31 ms 31 ms 28 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 28 ms 29 ms 29 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 31 ms 27 ms 29 ms 159.153.92.98
12 30 ms 32 ms 40 ms 159.153.92.94
13 44 ms 28 ms 29 ms dragonage.gos.ea.com [159.153.64.173]

Re: Rogers Gaming & Streaming Lab

space2001
I Plan to Stick Around

Area having issues again. In the morning there are no issues once 11am hits The upload is horrible and Download is half of what I get in the morning.

 

Have gigabitr.

Thinking of switching to bell.

Re: Rogers Gaming & Streaming Lab

super_robot
I Plan to Stick Around

@space2001 

 

We're in the same boat. 

 

There is high latency and impaired upload speed around the clock but definitely worse during peek hours.

 

It has been like that for months.(before COVID19)

 

Rogers hasn't acknowledged anything publicly as far as why their cable network went to garbage.

 

If BELL(other than their DSL service) is available in your area, I would just switch. 

 

Rogers hasn't  shown any signs of having this issue at the top of their priorities. Their staff on here will only acknowledge your post if you share data and ask you for a private message to eventually reward you with a high-five. Nothing gets done or fixed, it's all a big waste of time. 

Re: Rogers Gaming & Streaming Lab

Thinking of switching as well, issue is that bell only offers up to 50mb download in my area lol.

 

This seems like a big joke. It's 2020 and I can't pay for decent internet. Can't play any online games cause I just lag. This is horrible.

 

A technician came to check my lines and said everything was OK, but that obviously isn't true. I told him I'm getting ping spikes in games and he said "just don't use that website." He was basically clueless.

 

What am I even paying for?