Rogers Extreme Text Messaging not working all the time

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I've Been Around
Posts: 1

Rogers Extreme Text Messaging not working all the time

Hi I started using The Extreme Texting feature to Copy all my text to email, and up to about a week ago it was working great, but now it only catches about 20% of the texts I send and receive, actually it catches almost no texts that I send and only some received ones... Is there any solution or quick fix for this? is it a known issue? Is there anyway that I could have somehow disabled it for some of my contacts by mistake?

 

Any help would be great.

 

***edited labels***

I'm a Senior Advisor
Posts: 1,299

Re: Rogers Extreme Text Messaging not working all the time

There is another thread in here where someone is having similar issues. The response from Rogers was to call tech support as they may have an issue on their side.

 

** edited for content **

 

 

I'm Here A Lot
Posts: 6

Re: Rogers Extreme Text Messaging not working all the time

Any resolution yet?  I've done troubleshooting 5 times and no one at Rogers can assist. 

Retired Moderator RogersJean
Retired Moderator
Posts: 497

Re: Rogers Extreme Text Messaging not working all the time

There is another discussion taking place regarding this issue. The link is provided above.

I've Been Around
Posts: 1

Re: Rogers Extreme Text Messaging not working all the time

I was trying to use the Extreme Texting to block a person # and it's not working. I have the right number down and everything.. but that person is still texting me
I've Been Here Awhile
Posts: 4

Re: Rogers Extreme Text Messaging not working all the time

This link gives the following error:

An Unexpected Error has occurred.

Sorry, your request failed. A notification has been sent to the development team for investigation.

Exception ID: 37357604
I've Been Here Awhile
Posts: 4

Re: Rogers Extreme Text Messaging not working all the time

I noticed a few limitations with the copy feature:

 

1. texts longer than 155 characters get broken into multiple emails

2. texts from Bell Mobility don't seem to get emailed (copied)

3. texts with attachments don't get emailed (copied)

 

I wonder if anyone can verify these are known limitations.

I've Been Around
Posts: 1

Re: Rogers Extreme Text Messaging not working all the time

I am now only getting ??? in my email with the copies.  Called Rogers and they said it was not their problem but Outlook. And since today I can also not read my IPAD any more. No use calling Rogers they will now say it is a Apple problem.

They said it had something to do with my Outlook settings but could not tell me what.

Great! No help there!

 

 

I Plan to Stick Around
Posts: 96

Re: Rogers Extreme Text Messaging not working all the time

Any reason why you don't call or look at Apple's forums? It could be an Apple issue... and they're usually good at fixing stuff (their techs know what they're talking about).

 

Canada technical support: (800) 263-3394


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