Rogers Did Not Apply Internet Promotion

[Theguy45]

Rogers lied multiples times internet price. I was on an internet promotion plan that I knew was expiring in February, so in December I called to see if they had a similar promotion and they did. Agent told me he applied to new promotion. I waited a couple weeks and remembered I normally get an email confirming the changes which I didn't this time. I started a live chat and the agent mentioned they saw I called in about the promotion and it had now expired and for some reason the agent didn't apply it. I was upset at this point cause I was lied to. The live chat agent was able to get me a similar promotion price. I confirmed with the agent and she said the changes were made and I received an email(this was in January) Now I received my bill and I was charged pretty much the full price for the internet. I was lied to yet again. I'm not even sure what to do at this point but cancel my account cause all Rogers does is lie to me. I have the reference number from the live chat but for some reason when I did the send chat transcript to my email it never worked....

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[RogersTony · Accepted solution]

Hello, @Theguy45

Welcome to the Rogers Community Forums!

It's disappointing to hear that the promotions that you were promised were not actually applied. 😞

We would love the opportunity to look into this for you and try to make this right. Please send a Private message to @CommunityHelps so we can gather your info and get started. Not familiar with our Private messaging system? No worries, Click Here.

We look forward to hearing from you.

RogersTony