Does it happen every time the unit is powercycled? We have had it happen twice now with our 8300HD. I have assumed it was another of the many side eide effects of the firmware update. Anyway, it happened last February and again earlier this week - both times after the box was rebooted. I called Rogers this week and they insisted the only fix was a new box, which was replaced on Thursday. It is too early to tell what is going to happen with that one. We also have and eHDD, and i have read it is more likely to happen when there is an eHDD attached.
I agree Chris. It sucks. The first time it happened to us, we lost over 200 recorded shows. The second time was a little less than that. It is so sad that you have to pay for a service that you are not receiving. It is absolutely beyond my comprhension why Rogers now has both a piece of **bleep** PVR for cable AND a piece of **bleep** SMC modem/router for the Internet. Whatever happened to good customer service?
Replaceing the PVR should fix the issue. Very odd that you are loosing recordings. I have 2 8300 PVR and have never lost a recording in the life span of the device. I still have a show recorded from 2008.
@Chris and RogersHemal
We have had the replacement PVR for a few weeks now and though we have not lost all of our shows, we have run into the problem of shows set to record mysteriously disappearing. We have also tried to program shows to record, but were unable to be set. The message came up that there was a scheduling conflict due to 3 recordings at the same time, yet only 2 recordings were shown. A reboot resolved both issues. But every time we reboot, we live in fear that our recordings will once again disappear.
An interesting side note on our replacement PVR. After installing, I noticed that there were programs already recorded on the unit as well as programs set to record. This would suggest to me that the unit was removed from someone else's home and then given to us without being properly checked and refurbished. It is simply unbelievable how Rogers operates!