Rockethub W35 - no internet

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dcg01
I've Been Here Awhile
Posts: 2

Rockethub W35 - no internet

Hi all.  I have Rocket hub W35 and the internet wont connect.  Antenna light flashes, but no bars, no 3G light.  It was working the one day and not the next.  Tried it again at a different location and the same response.

 

 Any suggestions?

 

***Edited Labels***

RogersCorey
Moderator
Moderator
Posts: 1,456

Re: Rockethub W35 - no internet

Hi dcg01,

 

Have you attempted to factory reset this Hub as of yet? It sounds to me like this is most likely a hardware issue. If a factory reset fails to get it back online, we can attempt a reset from here. Should that fail as well, then we'll have to look into replacing the hub.

 

RogersCorey

dcg01
I've Been Here Awhile
Posts: 2

Re: Rockethub W35 - no internet

Tried the factory reset both through the web interface and then, later, via the button on the back.  Sadly the unit remains unable to connect to the internet.   

RogersCorey
Moderator
Moderator
Posts: 1,456

Re: Rockethub W35 - no internet

Please send a PM to @CommunityHelps and I will further assist. 

 

Thank you.

 

RogersCorey