Rocket & advanced wi-fi Hitrons has PROBLEMS

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I Plan to Stick Around
Posts: 10

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

Thanks a lot. Appreciate the quick response 🙂
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Resident Expert
Resident Expert
Posts: 6,872

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

NP.  When the tech has completed his or her work, can you repost the same tables, just to see how they turned out?



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I Plan to Stick Around
Posts: 10

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

Sure, I can do that.

I have a feeling, however, that the tech will do a speed test and connection check and point to that as everything being okay (I know some tech's are more diligent). Do you think there is anything I can say to convince him to keep investigating to make sure the signal levels are according to what you describe? Perhaps show him your post?
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Resident Expert
Resident Expert
Posts: 6,872

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

Don't worry about how it will turn out.  Let the techs complete their work and we'll have a look at it afterwards.  If you're still having problems at that point, I'll ask one of the mods for help.  If this is a straight cable or connector issue, those numbers will pick up once the cable and / or connectors have been changed out.  So it might be really simple.  Our external cable that runs to the house worked right up to the day that it died.  Tech came in, ran a temp cable which was buried shortly thereafter and its been fine ever since.  Thats a normal occurrence.  The cables only last so long whether they are in ground, or strung from a utility pole and every once in a while they need replacing.



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I Plan to Stick Around
Posts: 10

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

So the issue turned out to be that the cable modem had a 6 dB attenuator on it. After the tech removed it, things look much better (or atleast, I think they do). Here are the updated signal levels:

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1657000000256QAM-2.9001137.636
2591000000256QAM-0.900138.983
3597000000256QAM-1.000238.983
4603000000256QAM-1.400338.605
5609000000256QAM-1.600438.605
6615000000256QAM-2.000538.605
7621000000256QAM-1.900638.605
8633000000256QAM-2.400738.605
9639000000256QAM-2.000838.605
10645000000256QAM-2.300938.605
11651000000256QAM-3.0001037.356
12663000000256QAM-2.6001238.605
13669000000256QAM-2.9001337.636
14675000000256QAM-2.8001438.605
15681000000256QAM-2.7001537.636
16687000000256QAM-3.0001638.983
17693000000256QAM-3.4001737.636
18699000000256QAM-3.1001837.636
19705000000256QAM-3.1001937.636
20711000000256QAM-3.7002037.356
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM30.00016400000
238596000ATDMA - 64QAM31.50033200000
323700000ATDMA - 64QAM30.00026400000
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Resident Expert
Resident Expert
Posts: 6,872

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

The Downstream is looking a lot better.  The upstream is low, which is interesting.  Can you run a speedtest at http://speedcheck.rogers.com/en.html or www.speedtest.net using the Toronto Telus server and post the results.  Are you in a house, condo, apartment, highrise, etc, etc?



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I Plan to Stick Around
Posts: 10

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

http://www.dslreports.com/speedtest/892021

http://www.speedtest.net/my-result/4515133142

speedtest.PNG

One observation I can make is that my latency was consistently 9 ms before the change today. It has jumped by +1 ms. Also, I'm in a house in Markham.

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Resident Expert
Resident Expert
Posts: 6,872

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

Thats not looking too bad.  Are you on the 100 Mb/s down, 10 Mbps up plan?  Just want to make sure.  Can you also run a wired ping test to the modem?  Bring up a command prompt and type: 

 

ping 192.168.0.1 -n 20          if you have a direct connection to the modem,

 

ping 192.168.100.1 -n 20    if you have the modem in Bridge mode and router connected, or if you have a direct connection to the

                                                  modem

 

Please copy the results and paste them into this thread.  To copy the ping results, right click at the top bar of the command prompt, Select Edit....Select all.  Then right click again, Select Edit.....Copy.  Then you can paste the results into this thread. 



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I Plan to Stick Around
Posts: 10

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

Yes, I have 100 down and 10 up.

 

I performed the command twice just to get a better sample. The 5ms and 9ms spikes are a bit concerning...

 

PS C:\Windows\system32> ping 192.168.100.1 -n 20

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=5ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.100.1:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 5ms, Average = 1ms


PS C:\Windows\system32> ping 192.168.100.1 -n 20

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=9ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.100.1:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 9ms, Average = 1ms

Highlighted
I Plan to Stick Around
Posts: 10

Re: Rocket & advanced wi-fi Hitrons has PROBLEMS

The ping stats have a spike (5ms and 9ms) but otherwise look okay (I did two samples):

 

PS C:\Windows\system32> ping 192.168.100.1 -n 20

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=5ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 5ms, Average = 1ms
PS C:\Windows\system32> ping 192.168.100.1 -n 20

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=9ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 9ms, Average = 1ms