I have the 3G10WVR2 bwith a intermittent, but with increasing frequency, DNS problem. I have tracked it down to the Hub not processing/hand shaking properly to provide DNS resolution. I confirmed this by manually setting the DNS services on my laptop rather than let the Hub resolve them. Now my laptop works fine but my iPad stops functioning until I power cycle the hub.
I recently upgraded from the Ericson 35 Hub to the Netcom 3 G 27wv for home phone and internet. Strangely enough the motivating factor for switching had to do with the crappy wire from the power supply to the hub . I had to replace it three times @ a $80,00 cost each time, according to Ericson, was the only one in the world with this problem. Rather than spend more money on another useless Dollar store wire I signed up for a 2 year contract with the Netcomm 27 hub . The internet part ,works great , the phone part is TERRIBLE, several weeks ago I called tech support, and was informed that they acknowledged a problem with the Hub. Callers who call my # , are greeted by what sounds like someone yelling through a 20 foot culvert pipe, mixed with a symphony of beeping and buzzing needless to say they won't be subscribing to Rogers services anytime soon. Hopefully I will be hearing from Rogers soon regarding corrective measures . I was recently offered a $50.00 gift from Rogers for being a valued customer, I declined the offer, please re-direct these funds to correct this problem. If I don't hear back in the near future, I will be filing a complaint with the consumer protection agency .
Same problem... bought a Rocket Hub in early September; phone problem persist for almost 3 months now. I cannot make a call without dialing it 3 times, whether is local or not. Also, at the other side of the speaker people cannot hear me properly...
They replaced 3 hubs by now and 2 SIM cards. 4 times the problem was "Escalated" by Tech Support and nothing was solved.
I am definatelly not happy! I told them i want my money back and Costumer Relations person told me i have to pay penalty for braking a 24 months contract.... Excuse me?? Rogers is braking the contract by giving me sh..y service!!!