I have been having some serious problems with my Cisco 8642 HD the guide no longer shows any information about programs and that appears to have disabled the PVR functions of the device.When I reboot the PVR it takes up to an hour for the reboot to complete and channel surfing (which was already slow to begin with) has now become unbearably slow. I would like to replace it with with one of the newer netboxes. What I wanted to know was whether it would require a visit by a Rogers technician for installation or whether its just a simple matter of plugging it in. I tried to contact Rogers for answers but I got put on hold till I finally gave up and I tried their "Chat" method as well but it just counted down to 1 minute for "next available CSR" and then stayed there till I gave up.
Solved! Solved! Go to Solution.
If all you're doing is swapping a box, no tech visit is required.
Are you renting your 8642? If so, then just go to any Rogers store and swap it for an NB3
Is there a fix for the Cisco Explorer 8642HD for those who own them. I only get 2 -3 channel and the rest are greyed out on the guide.