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Replacing Cisco Explorer 8642 HD

Cognus
I Plan to Stick Around

Greetings,

I have been having some serious problems with my Cisco 8642 HD the guide no longer shows any information about programs and that appears to have disabled the PVR functions of the device.When I reboot the PVR it takes up to an hour for the reboot to complete and channel surfing (which was already slow to begin with) has now become unbearably slow. I would like to replace it with with one of the newer netboxes. What I wanted to know was whether it would require a visit by a Rogers technician for installation or whether its just a simple matter of plugging it in. I tried to contact Rogers for answers but I got put on hold till I finally gave up and I tried their "Chat" method as well but it just counted down to 1 minute for "next available CSR" and then stayed there till I gave up.

 

 

 

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Re: Replacing Cisco Explorer 8642 HD

Meowmix
I'm a Trusted Advisor
Hello Cognus

If you rented the 8642HD PVR then you can go to your local Rogers store & have them exchange it for the new Nextbox 3.0 ( 9865 ) box. The cost will be a difference of $1.50 or so a month.

Once you get the new box, plug it in & let it run its course!

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11 REPLIES 11

Re: Replacing Cisco Explorer 8642 HD

Meowmix
I'm a Trusted Advisor
Hello Cognus

If you rented the 8642HD PVR then you can go to your local Rogers store & have them exchange it for the new Nextbox 3.0 ( 9865 ) box. The cost will be a difference of $1.50 or so a month.

Once you get the new box, plug it in & let it run its course!

View solution in original post

Re: Replacing Cisco Explorer 8642 HD

Lurker
I'm a Senior Advisor

If all you're doing is swapping a box, no tech visit is required.

 

Are you renting your 8642?  If so, then just go to any Rogers store and swap it for an NB3

 

 

Re: Replacing Cisco Explorer 8642 HD

Cognus
I Plan to Stick Around

Yes, I am renting the 8642 HD

Re: Replacing Cisco Explorer 8642 HD

Meowmix
I'm a Trusted Advisor
Hello Cognus

Then all you need to do is go into your local Rogers store & have them exchange it for a nextbox 3.0 box ( 9865). They will add it to the account & then pass it on to you. Go home, plug it in & let it download / do what it needs to do.

You should be set!
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