Removal of Leafs TV from VIP

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I'm a Senior Advisor
Posts: 979

Re: Removal of Leafs TV from VIP


@JohhnyRockets wrote:

The thing is, Leafs TV was already included in a package - both VIP and VIP Ultimate as well as the HD Specialty Pack. It has been removed from all 3 packages. 

 

Compounding the problem is that if you subscribe to NHL Centre Ice or GameCentre Live and think you can watch the game there, you will also be sorely disappointed. Local area games are usually blacked out to protect the local broadcaster. So unless you wish to pay extra, Leaf fans will be deprived of a number of games next year. 


 

How so?  This is Canada....the Leafs are ALWAYS on TV, unfortunatly.

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I'm a Senior Advisor
Posts: 3,600

Re: Removal of Leafs TV from VIP

Removing Leafs TV is an enhancement. You're lucky they don't charge extra. Smiley Wink


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I Plan to Stick Around
Posts: 21

Re: Removal of Leafs TV from VIP

I hear ya...but it is not really about Leafs TV...it is about an organization having the gall to take something from you then make you pay ransom if you want it back. It is about corporate greed...it's about Rogers taking a channel away and then giving you an additional slap in the face by telling you the price is not gonna change
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I'm a Senior Advisor
Posts: 3,600

Re: Removal of Leafs TV from VIP

Talking about hiding the information, this is how it appears on my latest bill, along with some of the other text:

 

Information about your Rogers services
IMPORTANT CHANGES TO YOUR VIP PACKAGE
We would like to inform you that as of September 15, 2015, the VIP package you currently
subscribe to will be changing. Leafs TV will no longer be included within your package. If
you'd like to continue receiving Leafs TV, then please call us at 1-888-ROGERS1 to discuss
your options. We apologize for any inconvenience this may cause. All other aspects of your
Rogers service(s) will remain the same. If you wish to respond to this notice or have any
questions, please contact us in any of the ways listed on page 2 of this bill. We appreciate
your business and thank you for choosing Rogers.

 

 

(Well, actually it looks okay after I copied and pasted it, but the pdf has no spaces between the words.)

 

Somewhere earlier in this thread (I think) Rogers says this change is to enhance our viewing experience or something. How about also enhancing our bill by reducing it?


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I've Been Here Awhile
Posts: 4

Re: Removal of Leafs TV from VIP

LEAFS TV!!! Guess I'm not a VIP anymore. What does VIP stand for anyway?

 

I wonder if Bell has any packages that include Leafs TV.

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I'm a Senior Advisor
Posts: 3,600

Re: Removal of Leafs TV from VIP

Very Insignificant Person. This was announced on your last month's  bill.

 

IMPORTANT CHANGES TO YOUR VIP PACKAGE
We would like to inform you that as of September 15, 2015, the VIP package you currently
subscribe to will be changing. Leafs TV will no longer be included within your package. If
you'd like to continue receiving Leafs TV, then please call us at 1-888-ROGERS1 to discuss
your options. We apologize for any inconvenience this may cause. All other aspects of your
Rogers service(s) will remain the same. If you wish to respond to this notice or have any
questions, please contact us in any of the ways listed on page 2 of this bill. We appreciate
your business and thank you for choosing Rogers.

 

This month's bill says,

 

Teletoon Retro no longer available as of September 1, 2015
We would like to let you know that as of September 1, 2015, TELETOON RETRO was
discontinued by the broadcaster and is no longer available within the VIP, Business VIP, and
Extra Sports package. But, if you were a fan of their programs, there are still several family
channels with similar content available in your package, such as TELETOON, Family Channel
and YTV. We're sorry if this has caused you any inconvenience, but want to assure that all
other aspects of your Rogers service(s) remain the same. If you have any questions or wish
to respond to this notice, please contact us in any of the ways found on page 2 of this bill.
We appreciate your business and thank you for choosing Rogers.

 

I'm still waiting for a note that says my monthly payment has been reduced due to the reduction in services, but I'm not holding my breath.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I've Been Around
Posts: 1

Re: Removal of Leafs TV from VIP

I agree that this is absolutely terrible that rogers says they are improving my entertainment when they have discontinued  Leafs TV from my VIP package .  I have Cable  , Internet, Home phone and two cell phones with Rogers, but now am very unhappy , becuase Leafs TV was one of the main reasons I took the VIP Package several years ago.  Now for sure I will look  at other  companies to get my 3 phones , internet and TV services from

 

Gayle and Steve

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Retired Moderator
Retired Moderator
Posts: 385

Re: Removal of Leafs TV from VIP

Hi @Gavery,

 


Thank you for your post and Welcome to the Community Forums!


As mentioned by our Community Specialist @, the channel packaging change was a Rogers’ decision.  We sometimes review and make changes to our products and services in order to offer the best entertainment experience possible.

 

If you want to keep enjoying LeafsTV after Sept 14th you'll need to re-add the channel on its own and this can be done starting Sept 15th. There are 2 ways you can add this channel. You can add it through our Self-Serve options on Rogers.com or you can call our Customer Service dept at 1-888-764-3771.

 

 

If you like, you can reach out to us, we would definitely love to assist you, just let us know.
Thanks,
RogersArthur

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I Plan to Stick Around
Posts: 38

Re: Removal of Leafs TV from VIP

I love the phrasing of this comment from Rogers and/or about Rogers change in service. How could removing the Leafs TV from my Digital VIP "offer (me) the best entertainment experience possible"

Why do i get the innate sense that it would now cost me extra money to re- add  the Leafs TV streaming to my Digital VIP package?

I would like to get it "re-added" as you say paying for just what I had been paying before you removed it?

Would you please fancy me with it?

 

Thank you kindly

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I Plan to Stick Around
Posts: 38

Re: Removal of Leafs TV from VIP

Post note:
I am glad to learn that
I have been named "Queoder" (whatever that means).
And by the way it would be nice to be able to "edit" a post on this page.