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Removal of Leafs TV from VIP

JohhnyRockets
I'm a Trusted Contributor

Just discovered this announcement in our bill today:

 

IMPORTANT CHANGES TO YOUR VIP PACKAGE We would like to inform you that as of September 15, 2015, the VIP package you currently subscribe to will be changing. Leafs TV will no longer be included within your package. If you'd like to continue receiving Leafs TV, then please call us at 1-888-ROGERS1 to discuss your options. We apologize for any inconvenience this may cause. All other aspects of your Rogers service(s) will remain the same. If you wish to respond to this notice or have any questions, please contact us in any of the ways listed on page 2 of this bill. We appreciate your business and thank you for choosing Rogers.

 

Would it be possible to get an explanation of why Rogers has made this move? Where will customers now find Leafs TV? 

 

***edited labels***

1 ACCEPTED SOLUTION

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Re: Removal of Leafs TV from VIP

JohhnyRockets
I'm a Trusted Contributor

Rogers giveth and Rogers taketh away - more take than give!

View solution in original post

39 REPLIES 39

Re: Removal of Leafs TV from VIP

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Hello @JohhnyRockets

 

 

The channel packaging change was a Rogers’ decision.  We sometimes review and make changes to our products and services in order to offer the best entertainment experience possible.

 

Until Sept. 14th 2015 LeafsTV will still be included in the Customer Choice Packages "Pick 3, Pick 5, Pick 10 etc."

Afterwards LeafsTV can be obtained as a standalone channel for $5

 

 

RogersDarrell

Re: Removal of Leafs TV from VIP

JohhnyRockets
I'm a Trusted Contributor

@RogersDarrell

Well, this is indeed disappointing. I am not sure how removing a channel helps to provide the best entertainment experience possible. When you now have to pay extra for a channel previously included in your package, I am sure there are going to be a lot of upset customers at this one!

Re: Removal of Leafs TV from VIP

OLDYELLR
I'm a Senior Advisor

@JohhnyRockets wrote:

Just discovered this announcement in our bill today:

 

IMPORTANT CHANGES TO YOUR VIP PACKAGE We would like to inform you that as of September 15, 2015, the VIP package you currently subscribe to will be changing. Leafs TV will no longer be included within your package. If you'd like to continue receiving Leafs TV, then please call us at 1-888-ROGERS1 to discuss your options. We apologize for any inconvenience this may cause. All other aspects of your Rogers service(s) will remain the same. If you wish to respond to this notice or have any questions, please contact us in any of the ways listed on page 2 of this bill. We appreciate your business and thank you for choosing Rogers.

 

Would it be possible to get an explanation of why Rogers has made this move? Where will customers now find Leafs TV? 


Where do you see that? On line, or a paper bill?

 

I was only getting my paper cable bills a couple of times a year, each time there was a price increase or something. Those announcements used to be at the bottom of the last page. I recently switched to paperless billing so I could see my bills monthly, but the latest one there is July 15 and I don't see that notice. It's not on page 2 with all the fine print.


Rogers PayGo. Location: S-W Ontario

Re: Removal of Leafs TV from VIP

JohhnyRockets
I'm a Trusted Contributor

@OLDYELLR wrote:


Where do you see that? On line, or a paper bill?

 


Just viewed the PDF version of our bill on-line. Our most recent bill is dated July 31. I cut and pasted from that bill.

Re: Removal of Leafs TV from VIP

OLDYELLR
I'm a Senior Advisor

@JohhnyRockets okay, since my last bill was July 15, maybe I'll see it on the August 15 bill. (Not that I care about the Leafs, or any stick-and-ball sport for that matter. Smiley Indifferent )


Rogers PayGo. Location: S-W Ontario

Re: Removal of Leafs TV from VIP

Perhaps this is the leading of stuff changing for pick and pay?

Re: Removal of Leafs TV from VIP

OLDYELLR
I'm a Senior Advisor

Yes, be careful what you wish for. Packages are the most economical for the customer. If most customer could save money with Pick & Pay,Rogers would lose money.


Rogers PayGo. Location: S-W Ontario

Re: Removal of Leafs TV from VIP

JohhnyRockets
I'm a Trusted Contributor

The thing is, Leafs TV was already included in a package - both VIP and VIP Ultimate as well as the HD Specialty Pack. It has been removed from all 3 packages. 

 

Compounding the problem is that if you subscribe to NHL Centre Ice or GameCentre Live and think you can watch the game there, you will also be sorely disappointed. Local area games are usually blacked out to protect the local broadcaster. So unless you wish to pay extra, Leaf fans will be deprived of a number of games next year. 

Re: Removal of Leafs TV from VIP

snocow
I Plan to Stick Around

This is despicable behaviour from Rogers....shows lack of company values and corporate greed.

 

1. Hiding the notification in the bill knowing that most people don't read ther bill unless the charges change. Obviously trying to hide it from most customers to minimize backlash. They used to send out individual notices of changes.

 

2. You entice me as a customer to commit to you for a period of time yet and penalize me where you can...yet you screw customers over with impunity

 

3 You steal Leafs TV from my package and try to sell it back to me at a much higer cost after 15 Sept - do you think customers are that stupid - You have no morals

 

4. BTW...I do not accept the change

 

5. I will be handsomely compensated and will broadcast / encourage all others to do the same

 

6. Rogers need to be taught a lesson!

 

Re: Removal of Leafs TV from VIP

Lurker
I'm a Senior Advisor

@JohhnyRockets wrote:

The thing is, Leafs TV was already included in a package - both VIP and VIP Ultimate as well as the HD Specialty Pack. It has been removed from all 3 packages. 

 

Compounding the problem is that if you subscribe to NHL Centre Ice or GameCentre Live and think you can watch the game there, you will also be sorely disappointed. Local area games are usually blacked out to protect the local broadcaster. So unless you wish to pay extra, Leaf fans will be deprived of a number of games next year. 


 

How so?  This is Canada....the Leafs are ALWAYS on TV, unfortunatly.

Re: Removal of Leafs TV from VIP

OLDYELLR
I'm a Senior Advisor

Removing Leafs TV is an enhancement. You're lucky they don't charge extra. Smiley Wink


Rogers PayGo. Location: S-W Ontario

Re: Removal of Leafs TV from VIP

snocow
I Plan to Stick Around
I hear ya...but it is not really about Leafs TV...it is about an organization having the gall to take something from you then make you pay ransom if you want it back. It is about corporate greed...it's about Rogers taking a channel away and then giving you an additional slap in the face by telling you the price is not gonna change

Re: Removal of Leafs TV from VIP

OLDYELLR
I'm a Senior Advisor

Talking about hiding the information, this is how it appears on my latest bill, along with some of the other text:

 

Information about your Rogers services
IMPORTANT CHANGES TO YOUR VIP PACKAGE
We would like to inform you that as of September 15, 2015, the VIP package you currently
subscribe to will be changing. Leafs TV will no longer be included within your package. If
you'd like to continue receiving Leafs TV, then please call us at 1-888-ROGERS1 to discuss
your options. We apologize for any inconvenience this may cause. All other aspects of your
Rogers service(s) will remain the same. If you wish to respond to this notice or have any
questions, please contact us in any of the ways listed on page 2 of this bill. We appreciate
your business and thank you for choosing Rogers.

 

 

(Well, actually it looks okay after I copied and pasted it, but the pdf has no spaces between the words.)

 

Somewhere earlier in this thread (I think) Rogers says this change is to enhance our viewing experience or something. How about also enhancing our bill by reducing it?


Rogers PayGo. Location: S-W Ontario

Re: Removal of Leafs TV from VIP

darrenodwyer
I've Been Here Awhile

LEAFS TV!!! Guess I'm not a VIP anymore. What does VIP stand for anyway?

 

I wonder if Bell has any packages that include Leafs TV.

Re: Removal of Leafs TV from VIP

OLDYELLR
I'm a Senior Advisor

Very Insignificant Person. This was announced on your last month's  bill.

 

IMPORTANT CHANGES TO YOUR VIP PACKAGE
We would like to inform you that as of September 15, 2015, the VIP package you currently
subscribe to will be changing. Leafs TV will no longer be included within your package. If
you'd like to continue receiving Leafs TV, then please call us at 1-888-ROGERS1 to discuss
your options. We apologize for any inconvenience this may cause. All other aspects of your
Rogers service(s) will remain the same. If you wish to respond to this notice or have any
questions, please contact us in any of the ways listed on page 2 of this bill. We appreciate
your business and thank you for choosing Rogers.

 

This month's bill says,

 

Teletoon Retro no longer available as of September 1, 2015
We would like to let you know that as of September 1, 2015, TELETOON RETRO was
discontinued by the broadcaster and is no longer available within the VIP, Business VIP, and
Extra Sports package. But, if you were a fan of their programs, there are still several family
channels with similar content available in your package, such as TELETOON, Family Channel
and YTV. We're sorry if this has caused you any inconvenience, but want to assure that all
other aspects of your Rogers service(s) remain the same. If you have any questions or wish
to respond to this notice, please contact us in any of the ways found on page 2 of this bill.
We appreciate your business and thank you for choosing Rogers.

 

I'm still waiting for a note that says my monthly payment has been reduced due to the reduction in services, but I'm not holding my breath.


Rogers PayGo. Location: S-W Ontario

Re: Removal of Leafs TV from VIP

I agree that this is absolutely terrible that rogers says they are improving my entertainment when they have discontinued  Leafs TV from my VIP package .  I have Cable  , Internet, Home phone and two cell phones with Rogers, but now am very unhappy , becuase Leafs TV was one of the main reasons I took the VIP Package several years ago.  Now for sure I will look  at other  companies to get my 3 phones , internet and TV services from

 

Gayle and Steve

Re: Removal of Leafs TV from VIP

Hi @Gavery,

 


Thank you for your post and Welcome to the Community Forums!


As mentioned by our Community Specialist @, the channel packaging change was a Rogers’ decision.  We sometimes review and make changes to our products and services in order to offer the best entertainment experience possible.

 

If you want to keep enjoying LeafsTV after Sept 14th you'll need to re-add the channel on its own and this can be done starting Sept 15th. There are 2 ways you can add this channel. You can add it through our Self-Serve options on Rogers.com or you can call our Customer Service dept at 1-888-764-3771.

 

 

If you like, you can reach out to us, we would definitely love to assist you, just let us know.
Thanks,
RogersArthur

Re: Removal of Leafs TV from VIP

QueJoder
I Plan to Stick Around

I love the phrasing of this comment from Rogers and/or about Rogers change in service. How could removing the Leafs TV from my Digital VIP "offer (me) the best entertainment experience possible"

Why do i get the innate sense that it would now cost me extra money to re- add  the Leafs TV streaming to my Digital VIP package?

I would like to get it "re-added" as you say paying for just what I had been paying before you removed it?

Would you please fancy me with it?

 

Thank you kindly

Re: Removal of Leafs TV from VIP

QueJoder
I Plan to Stick Around
Post note:
I am glad to learn that
I have been named "Queoder" (whatever that means).
And by the way it would be nice to be able to "edit" a post on this page.

Re: Removal of Leafs TV from VIP

QueJoder
I Plan to Stick Around
If that would have been the case... Hey Rogers! ... you first let us pick and choose and ONLY AFTER you make the necessary adjustments to reflect users' choices and NOT BULLDOZING (us) the paying customer.
Why is it that the concept of pestilent "corporate greed" hovering over this issue?
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