If I remember well I went through 3 or 4 Nextbox 2 with different issues in less than two years.
Before Xmas I got my Nextbox 3, which was really slow booting to start with otherwise was OK nothing more.
Today I lost all my PVR recordings 300GB roughly, I clicked on the a program recorded last night ang I got amessage , that I deleted it or there are no resources.
Did a reboot Nextbox displayed "BOOT" for about 15 mins it was frozen looked like.
Unplugged it again and about 20 later came back to life with ALL MY RECORDINGS GONE.
Scheduled recording list shows the same before.
Called tech.supp. was told to get a new one..I mean another crap refurbished one.
Less than two years 4 exchange on Nextcraps...
All the rental Nextcraps are refurbished, I doubt much is being done to them if sent back to repair/inspection whatever.
I picked up another one , looks like 5 yeras old all scratched , previous owner put few stickers on it the y did not even remove them, so much about care.
I know it means nothing just shows the attitude of rogers monkeys.
Now iam waiting for tech help to make this work, booted did everything I got black screen
Why the . we have to call for authorization when we switch boxes I mean craps?
Its only half an hour so far....all is well by CRAP-ROGERS standards...
Not all of them are. There are some stores that get new ones like the store underneath the Rogers tower in Toronto and a few others. Most are Refurbished tho like you & i said. Each box is different. Mine works without any problems but when i had the 8642 box, i had so many issues / problems.
They get sent back, checked if there is any damage on the HDD or the box it self. If its fine, they sent them back out. The warehouse does not check software related issues, only hardware related issues. As for the scrachs on the boxes, they won't change the case unless its cracked / damaged to the point that something can happen. This again is the same with cellphones & boxes with Bell. They all do this. It seems that they all have the same issues. I have Bell Fibe & Rogers cable in the same house & see it lol. The stores / managers can NOT do much. All the can do is send the boxes back & sell them when they come in. The ones that really need to look at them is the tech center they go to. Again they deal with internals aka hardware & not the OS.
The reason you have to call in to authorize the boxes, is because each box has a different Serial Number & its a different box. If you return a box & i pick it up, i can not use it because the S/N is on your account & the box is only authorized to play under your account & only u, no one else. Bell again is the same way. Its a bit safer that way i find. All in all you are correct tho.
One thing to consider as well.. unless you are stuck with the NB2 8642 (due to specific promotion for free rental or something) may want to consider going to the NB3. They have been out for a much shorter period of time. While the rental pool, may still be returned/refurbished boxes.. there is less chance of a really old one at this point.
If you read the OP's post, they had the NextBox 2.0 but then got a NextBox 3 & has had issues with that box as well.
This one was made in 06/2013 so kinda new....
What pisses me off that they pretending we get a new box for rental...
When I got my first Nextbox2 tech guy brought it , was packaged like new....I did not even think about it could be a used one.
3 year contract I signed and the box will be mine for a dollar at the end.
It should be advertised that if you sign a contract you get a refurbished box.
I am in St.Thomas ON, I was told at the store that every single unit for rental is a used one no exception.
You have to purchase one to get a new one.
On a second thought that sucks too, if I get a crappy one and screws up after the warranty period.
Happier New Year to us!!!
I'm not sure being wrapped in plastic means it's a "new" box. When I had an NB 3 and took the first one back for exchange, it was wrapped in plastic. When I got it home and unwrapped it, the top of the box had lots of scratches. Guess that doesn't necessarily mean it wasn't new, but it made me wonder. Also, the term "refurbished" gets used by many retailers for different things. To me, it implies something was done to fix a specific problem, but it often means that it's simply been returned, still in good condition, with a warranty to back it up.