So I recently had to trade in my phone because the touch screen was no longer working.
I received a refurbished phone the other day in the mail, Samsung Galaxy S2 LTE. I woke up this morning to find the the phone had turned itself off. It took my a long time to turn it back on (i.e. had to hold the power button for over 30 sec). Over the cores of the day it turned off twice more. (make that 3 times as it just turned itself off again)
I haven’t installed battery saving apps or anything, which is what a Google search showed me could be the problem. The only apps I installed are:
Can someone please tell me what is going on. As this is getting very frustrating.
I have had this problem for the last little while. My phone randomly turns it'self off and vibrates every few seconds. In order to get the phone back on again I normally press the power button several times. I oriignally thought it might be a stuck power button, but it is happening while I am just doing things on the touch screen.
I have no idea why it is doing this but it has become more frequent and very annyoing. Has anyone else had this problem or know how to fix it?
Did the refurbished phone your received come from our Advanced Exchange Program, or our Handset Protection Guarantee Program? If either of those, the handset you received comes with it's own 90 guarantee. It's possible that the device you received in defective as your phone is definitely not behaving properly. With the paperwork you received for the device, there should be details for what to do and who to call if your device is defective. Just follow those steps to get another one. If you don't happen to have that, you'll want to contact Rogers again the same way you initally did either over the phone or in store to let me know whats going on.
Hope I've pointed you in the right direction. If not, just reply back and I'll do my best to help.
EDIT: Whoops! just realized how old this thread initially was. My Bad. In this case if this isn't a battery or software isn't the issue, you'll most liekly need to send this off to a Samsung repair facilty to have them look at the hardware. Depending on where you are in your contract, upgrading may cost less then the cost of the repair. You can use Rogers.com to find out your upgrade eligibility or by calling 1-888-ROGERS1 or by visiting a Rogers Plus Store. If you do decide to get your phone repaired instead, you'll want to take it to a Rogers Plus Store to have them send it out for you on your behalf. Sorry to hear of the problems your having with your device.
Again, hopefully I've pointed you in the right direction, if not just let me know and I'll do my best to help.